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Where to Find Help With Medicare

The system is complicated, but resources are available

Medicare Resources

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There are numerous federal and state online resources for Medicare.

If you feel confused by Medicare (a normal reaction shared by many), it helps to learn more about how the program works and/or to get personal help in figuring out your options and making choices that meet your needs and preferences. These resources are a great place to start:


Federal government

  • This is the official website for Medicare. Get information about the program and find providers.
  • This sister website can help you manage your Medicare account. It also has a live chat available at any time.
  • 1-800-MEDICARE (800-633-4227): This 24/7 resource has recorded answers to most every Medicare question. Say “agent” at any time to be connected to a live person.
  • Medicare Savings Programs: These help low-income beneficiaries pay for some part A and B costs. Learn more at and click on Get Help Paying Costs. To apply, contact your state Medicaid office.

State Health Insurance Assistance Programs (SHIP)

SHIPs are free health-benefits counseling services for Medicare beneficiaries and their families, friends and caregivers. Each state has its own SHIP website; find yours at Services include free counseling at workshops or over the phone.

Social Security Administration

Check out the Social Security Administration’s website for information on Medicare eligibility, enrollment, higher-income premiums and extra help. Or call the Social Security Administration at 1-800-772-1213 for help with Medicare eligibility and enrollment, Part B premiums, Part D Extra Help or Medicare Savings Programs.

AARP and Medicare insurance

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The third edition of AARP’s "Medicare for Dummies," by Medicare expert Patricia Barry, is now available.