Social Security Holidays 2025: When Are Offices Closed?

Social Security by phone

To speak to a Social Security representative by phone, you can:

• Call the SSA’s national customer-service number, 800-772-1213, between 8 a.m. and 7 p.m. local time on weekdays.
• Call your local office between 9 a.m. and 4 p.m. weekdays. You’ll find the correct number by plugging your zip code into SSA’s office locator.

The SSA recommends calling during less busy times (before 10 a.m. or after 4 p.m.) and later in the week to minimize hold times. Waits are generally shorter near the end of the month.

On federal holidays, you won't be able to speak to a live agent, as Social Security personnel get the day off, but you can access some services using the SSA’s automated phone system.

For example, you can ask for a benefit verification letter, which can serve as proof of Social Security income if you are applying for a loan or for aid from a government program; request a new Medicare card; or check on the status of a pending claim for benefits.

You’ll find a list of automated phone services on the Social Security website.

Online services: My Social Security

Whatever the status of your local office and no matter the day or time, you can securely access many SSA services with an online My Social Security account.

You don’t need to be getting benefits yet to use My Social Security. Once you’ve opened an account at the SSA website, you can use it to:

• Check your Social Security statement, which shows your lifetime earnings history and your current or estimated future benefits.
• Check on the status of a pending application for benefits or appeal of a Social Security decision.
• Set up direct deposit for your benefit payments or change the deposit details.
• Request a replacement Social Security card or Medicare card.
• Request a benefit verification letter.
• Request an SSA-1099 or SSA-1042S form, which details your benefit income for tax purposes.
• Notify the SSA of a change of address or phone number.

You can also apply for retirement benefits, Medicare or Social Security Disability Insurance (SSDI) online. You’ll find information and links to application forms on SSA’s Online Services web page.