How to choose the best medical alert watches
Kylie Meyer, an assistant professor at the Case Western Reserve University Frances Payne Bolton School of Nursing in Cleveland, says the best medical alert watch for older adults depends on their specific health needs.
For example, she says automatic fall detection would likely be a top consideration for people with a history of falls. She also says that GPS location services may be valuable for some older adults with cognitive issues, like dementia, who may wander. However, as with most medical alert devices, they are only helpful if you wear them as directed. So, caregivers may want to keep a close eye on factors like charging frequency and wear time.
Based on our research, testing, survey results and feedback from focus group participants, if you’re shopping for a medical alert watch for yourself or a loved one, the following features are most important to consider.
User-friendly design and wearability
You or a loved one may be more likely to wear a medical alert watch if it’s easy to use and wear every day. According to our test results, the most user-friendly watches have quick setup, responsive screens and clear two-way speakers.
In fact, Cherie Macri, an occupational therapist and director at Masonicare, a not-for-profit provider of health care and retirement living for older adults in Connecticut, says one of the most overlooked factors is wearability. “If a device is uncomfortable or doesn’t align with someone’s preferences, it won’t be worn,” she says. And if a device isn’t worn, it doesn’t serve its purpose.
However, what’s user-friendly to one person may not be user-friendly to another. Meyer, the assistant professor in Cleveland, emphasizes that visual and dexterity issues are common factors impacting a person's ability to use a watch. If a person has low vision, a large, bright watch face with bold lettering and high contrast might be helpful. Also, if a person has difficulty closing a watch buckle due to arthritis pain, for instance, they may want to consider watch bands made of elastic or Velcro or those that are magnetic to make the device easier to wear and use.
So how do the watches on our list stack up? In general, watches on our list have a modern and sporty look — similar to most smartwatches on the market. Testers said the MGMove is a relatively small model for older adults with thin wrists or who prefer more delicate wearables. The LifeStation Sidekick Smart and Lifefone Safe Watch Active are slightly larger.
Which watch features can be helpful?
Cherie Macri, the occupational therapist and director at Masonicare in Connecticut, recommends that older adults choose medical alert watches with meaningful — not decorative — features. Examples of meaningful features include a clear call button for help, GPS tracking and fall detection. “Metrics like step counts can be useful, but without clear parameters or clinical context, they often add noise rather than value,” she says.
Connectivity
Macri places monitoring center connectivity high on her checklist for patients considering a medical alert watch. These devices often rely on cellular data, the same connection cell phones use, to reach an operator when someone needs help. If there’s no cellular service, there’s no connection.
Cellular service can fluctuate, such as when driving across town or walking into a store. Also, many rural areas have dead zones, or places with little to no service, with certain carriers. So if you’re considering a medical alert watch, check to make sure the device you choose uses a carrier that offers service in your area. Most medical alert systems use either AT&T or Verizon’s cellular networks. You can check the AT&T or Verizon coverage maps to confirm whether your area has good service.
Response time
If you ever need help, you’ll want to reach an operator as quickly as possible. Most medical alert watches we’ve tested have a short window to cancel a call if you accidentally press the help button on your device. If the call isn't canceled, you'll be connected to an automated voice system or a real person. All watches included in this review have a response time of connecting to a live agent in less than one minute, which we consider a passing performance.
GPS location
One of the perks of using a mobile medical alert system, like a watch, is its GPS tracking. All watches in this list passed our GPS location tests, during which our lab team traveled to various locations, pressed the help button to connect to the monitoring center and asked agents to confirm their locations.
Accurate GPS location can help older adults gain the independence and confidence to do things on their own. Adults ages 50 and older who are active and are wearing a medical alert device can walk to their local park, visit a neighbor down the street or do their usual shopping, knowing someone can still find them if something were to happen.
Advanced devices, such as the Medical Guardian MGMove, offer GPS tracking for caregivers by displaying regularly updated location data via a smartphone app. These apps can store historical data. Several focus group members, particularly the caregivers, shared that GPS tracking provided peace of mind by allowing them to monitor family members who might wander.
Automatic fall detection
Automatic fall detection is an optional feature that detects a fall and calls for help without the user having to press the help button. All watches in this review offer automatic fall detection, but it costs an additional $5 to $10 per month.
Macri, the occupational therapist, says fall detection isn’t always perfect, especially in watches. Some research suggests wrist fall detection devices aren’t as accurate as those worn around your neck. In addition, there are scenarios in which fall detection may not work. Rick Douglass, a doctor of physical therapy and chief clinical officer of FYZICAL Therapy in Sarasota, Florida, says most systems detect hard falls, which are defined as rapid acceleration, sudden deceleration and sometimes a period of inactivity afterward. “But softer or controlled movements, like sliding out of a chair or bed, might not trigger [a response],” he says.
Another caution? Automatic fall detection can cause false alarms if you drop your watch or move your arm too quickly. “These products are trustworthy, but I’d be prepared for a few false positives,” says Meyer, the assistant professor of nursing in Cleveland.
Notably, all watches in this review have easy ways of canceling a false alarm, based on our testing results. Usually, you can cancel the call manually by pressing a cancel button on the display after the call is initiated. If the call goes through because you miss the window, you can tell the operator it was a false alarm.
The bottom line here: Adding a functional automatic fall detection feature can add a layer of protection when someone may not be able to press a button after a fall. For example, being dehydrated or taking certain medications (such as blood pressure medicines) increases the risk of fainting episodes. And if a person faints, they likely won’t be able to press a help button right away.
For more information on this feature, see our review of the best medical alert systems with fall detection.
Does Medicare cover the best medical alert watches?
No, original Medicare (Part A and Part B) generally doesn’t cover medical alert watches. Some Medicare Advantage (Part C) plans might offer partial coverage. For example, William, a 50-year-old focus group participant in Missouri, says his mother was able to afford one of these devices because of her Advantage plan. You can check with your insurance provider to see whether your medical alert watch — or other devices to help you age in place — is covered.
For example, Medicare and Medicaid may cover other devices, like pulse oximeters and blood pressure monitors, as durable medical equipment.
Does insurance cover medical alert watches?
No, private insurance typically doesn’t cover medical alert watches, but it doesn’t hurt to call and ask. If they do offer coverage, you can ask how much and what documentation you’ll need to receive it.
TRICARE — health insurance for active-duty military members — also doesn’t cover medical alert watches. However, retired military members with the Department of Veterans Affairs (VA) may qualify for discounted or free devices. The VA requires you to first discuss with your health care provider whether you meet the criteria for coverage, which include living alone or being unable to use a cellphone.
How to save money on medical alert watches
You can save money on medical alert watches in a few ways.
- Pay annually for monitoring: Companies often offer discounts for annual subscriptions.
- Watch for sales: Many medical alert companies have promotions, including around holidays.
- Use a Health Savings Account (HSA): If you have one of these tax-advantaged accounts, many HSAs consider medical alert systems eligible purchases. You can call to check the terms for your specific account.
- Use a Flexible Spending Account (FSA): In many cases, FSAs (another type of tax-advantaged account) also consider medical alert systems to be eligible purchases, but you may want to check your specific account’s terms first.
- Check state and local programs: You can also browse community programs to see if you qualify for a free or discounted device. For example, some states may cover medical alert systems — also known as personal emergency response services — through certain programs, like Home and Community-Based Services. You can check your state’s coverage to learn more.
Comparing the cost of the best medical alert watches
The best medical alert watches for older adults on this list have starting monthly costs between $42.95 and $50.95. Your monthly payments may vary if you opt for the fall detection service, which generally adds $5 to $10 per month. You can see a breakdown in the chart below.
FAQs
Are medical alert watches or necklaces better for fall detection?
In general, some research suggests wrist fall detection devices aren’t as accurate as those worn around your neck, because arm movements while wearing wrist devices may accidentally trigger false alarms. However, necklaces (aka pendants) are more likely to hang in the way, and they don’t always hide well when tucked underneath shirts. And a medical alert device can only detect a fall if you’re wearing it. So, if you’re more likely to wear and charge a medical alert watch every day — and wouldn’t like a medical alert necklace — that watch may be the best option for you. But if you’re open to a necklace or a watch, choose the device you’re likely to wear the most often.
Will medical alert watches work with iPhone and Android phones?
Some medical alert watches work with iPhone and Android phones. For example, the Medical Guardian MGMove has a companion app called MyMedicalGuardian that you can install on both types of phones. The app lets you see the status of the medical alert watch (including battery life and signal strength), receive hourly location updates and view any tracked activity.
Does an Apple Watch have fall detection?
Yes, the Apple Watch has fall detection. If it detects a fall, it will send a notification to the device's display or main screen, where you can make an emergency call or press “I’m OK.” If you don’t move for about a minute, the device automatically calls for help. However, an Apple Watch connects you directly to 911, while a medical alert watch connects you to a staffed monitoring center. And if you have a medical alert watch that connects you to a monitoring center, an agent there can ask whether you need assistance and call emergency services if you do, or if you’re unresponsive.
How much does a medical alert watch cost?
The best medical alert watches on this list cost between $38.95 and $50.95 per month at the lowest subscription cost. Most medical alert companies also offer optional automatic fall detection for an additional $5 to $10 per month. Some companies may have an additional equipment fee, like with the Medical Guardian MGMove on this list, so be sure to factor in this potential extra cost when deciding on the best device for your needs.
Questions or feedback? Email us at AARPSmartPicks@aarp.org.
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