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En español | Social Security Administration (SSA) offices are currently closed to in-person visits due to the coronavirus pandemic, but many services can be accessed online or by telephone. However, on the 10 federal holidays Social Security observes each year, some telephone services are unavailable.
One of those holidays is Columbus Day (celebrated in some cities, counties and states as Indigenous Peoples Day), which falls on Monday, Oct. 12. Here's the Social Security holiday schedule for 2020:
- New Year's Day: Wednesday, Jan. 1
- Martin Luther King Jr. Day: Monday, Jan. 20
- Presidents Day: Monday, Feb. 17
- Memorial Day: Monday, May 25
- Independence Day: Friday, July 3 (observed, because July 4 falls on a Saturday)
- Labor Day: Monday, Sept. 7
- Columbus Day: Monday, Oct. 12
- Veterans Day: Wednesday, Nov. 11
- Thanksgiving: Thursday, Nov. 26
- Christmas: Friday, Dec. 25
Under normal operation, Social Security offices are open to in-person visits weekdays, 9 a.m. to 4 p.m. They are closed on federal holidays.
The SSA has yet to announce a reopening date for its field offices, which have been shuttered since March 17. Services normally available by phone or online remain in operation.
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Social Security by phone
To speak to a Social Security representative by phone, you can:
- Call SSA's national toll-free number, 800-772-1213, between 8 a.m. and 5:30 p.m. weekdays.
- Call your local office between 9 a.m. and 4 p.m. You'll find the correct number by plugging your Zip code into SSA's office locator.
On federal holidays, you will not be able to speak to a live agent, as Social Security personnel get the day off, but you can access some services using the SSA's automated phone system. For example, you can ask for a benefit verification letter, which can serve as proof of Social Security income if you are applying for a loan or for aid from a government program; request a new Medicare card; or check on the status of a pending claim for benefits.
You'll find a full list of automated phone services, which are available 24 hours a day, at the Social Security website.
Online services: My Social Security
Whatever the status of your local office and whatever the day or time, you can securely access many SSA services with an online My Social Security account.
You don't need to be getting benefits yet to use My Social Security. Once you've opened an account at the SSA website, you can use it to:
- Check your Social Security statement, which shows your lifetime earnings history and your current or estimated future benefits.
- Check on the status of a pending application for benefits or appeal of a Social Security decision.
- Set up direct deposit for your benefit payments, or change the deposit details.
- Request a replacement Social Security card or Medicare card.
- Request a benefit verification letter.
- Request an SSA-1099 or SSA-1042S form, which details your benefit income for tax purposes.
- Notify the SSA of a change of address or phone number.