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New Efforts to Make Sure Pensions Are Paid

MetLife draws attention to unclaimed retirement benefits, and here's how to track down yours

peeling back paper to reveal money

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According to the investment management company TIAA, as of 2015, a full 30 percent of employees had abandoned a retirement account from a previous employer.

En español | At the end of 2017, MetLife disclosed that for years it had not been paying approximately 13,500 retirees the benefits they were due.

Why? The company couldn’t find them. Some of the accounts MetLife was not paying were from pension plans it assumed as long as 25 years ago — when the beneficiaries were still far from retirement age. MetLife’s policy was to make two attempts to contact retirees: once when they approached age 65 and a second time five-and-a-half years later, when federal law requires retirees to begin withdrawing their benefits. In the wake of MetLife’s discovery, the company has established varied and more frequent attempts to make contact.

As people move from job to job and change home addresses, pension plans and other valuable retirement benefits are getting left behind. Although these benefits can provide vital income to retirees, many have not kept track of all the retirement plans they’ve participated in throughout their careers. And sometimes, employers change their names years after a worker left, making it more difficult for former employees to keep up. Several websites and resources can offer workers help tracking down the retirement benefits they can claim.

Big money is at stake. According to the investment management company TIAA, as of 2015, a full 30 percent of employees had abandoned a retirement account from a previous employer. The Government Accountability Office recently reported that from 2004 to 2013, more than 25 million employees left at least one retirement account behind.

“Our lives move on after we leave an employer, and it’s very easy to lose track of something that you’re not able to collect right now,” says Ellen Kleinstuber, chair of the American Academy of Actuaries’ Pension Committee. “Many people don’t remember that they earned a monthly pension until they get older and focus in on retirement.”

One proposed remedy — the Retirement Savings and Lost and Found Act of 2018 — was introduced in the Senate earlier this month. The bill, which AARP supports, allows for the creation of a national online searchable database that enables workers to search for retirement accounts they may have left behind during job transitions. This public resource would be populated with the data employers already are required to report to the Treasury Department.

In the absence of a national database, there are several steps employees can take to determine if they’ve left behind unclaimed retirement money:

  • Contact former employers. Ideally, you should be receiving periodic mailed statements from each retirement plan you’ve ever contributed to. If you suspect you have a plan and do not receive such statements, call your former employer and ask to speak with the pension plan administrator.
  • Consult with the Pension Benefit Guaranty Corporation. PBGC was created in 1974 by the federal government to protect the retirement incomes of American workers in nearly 24,000 private-sector defined benefit pension plans when those plans are terminated. At the beginning of the year, the program was expanded to cover defined contribution plans such as 401(k)s and some defined benefit plans. If you suspect you’ve lost track of a retirement plan, PBGC maintains a searchable unclaimed pensions database and has published a guide that contains advice and best practices when searching for a plan.
  • Visit the Department of Labor’s website. The site offers several resources, including a form employees may submit to request help locating and contacting retirement plans, obtaining plan documents, and requesting assistance if a former employer has filed bankruptcy or is being acquired. After submitting the form, employees are contacted by benefits advisers who address their specific concerns. Another online service from the Department of Labor enables workers to search for terminated retirement plans.
  • Contact PensionHelp. A service of the nonprofit consumer rights organization Pension Rights Center, PensionHelp guides you through a series of online questions to help you narrow your search for a missing retirement plan.
  • Search your state’s unclaimed property database. If your plan is trying to locate you but cannot, it may forward your benefits to your state’s unclaimed property division. Many states have online databases that may help you determine if you have unclaimed property, including pensions.
  • Consult the National Registry of Unclaimed Retirements Benefits. This is a database hosted by PenChecks, Inc. Employees can search this continually updated resource for possible unclaimed retirement account balances belonging to themselves or deceased family members.


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