AARP Hearing Center
Key takeaways
- Smart TVs commonly collect details about viewing habits, apps used and location to support advertising.
- Privacy risks can extend beyond data tracking, since many sets include microphones and some have cameras.
- Past settlements and warnings show concerns have existed for years, even as companies update practices.
AARP members and readers are invited to submit pressing technology questions they’d like me to tackle in my Tech Guru column, including issues around devices, security, social media and how all the puzzle pieces fit together. Many people have expressed concern about their televisions and how much it learns about them without viewers even noticing.
I’ve been thinking of buying a new television but have heard that smart TVs can snoop on me. Should I be concerned? —John C.
Just about any television you buy these days carries the “smart” designation. That means it can connect to the internet as well as streaming content and apps, some of which are preloaded on the TV.
However, John, as with most cybergear, smart TV technology is a double-edged sword. Sure, you can watch your favorite fare on Amazon Prime, Apple TV, Disney Plus, Hulu, Netflix and all the rest, or play games and view pics of the kids and grandkids on a larger screen. But smart TVs also present some of the same potential risks as any other internet-capable product you might use, mostly in how companies attempt to vacuum up personal data and track your online behavior.
While Mata Hari — Google her — isn’t hiding in your smart television, TV manufacturers and their partners want to know what you’re watching, what apps you turn to the most, where you’re watching from and so on, ostensibly to serve up tailored ads.
Ask The Tech Guru
AARP writer Ed Baig will answer your most pressing technology questions every Tuesday. Baig previously worked for USA Today, BusinessWeek, U.S. News & World Report and Fortune, and is author of Macs for Dummies and coauthor of iPhone for Dummies and iPad for Dummies.
“The truth is that for a good number of TV brands, advertising is now the real profit generator, hence the push for data collection and selling/sharing,” says James K. Wilcox, senior electronics editor at Consumer Reports. As part of its TV ratings, Consumer Reports considers the various ways that brands collect, use and share data, and how transparent they are about their data practices.
Many smart TVs are also equipped with microphones or remote controls with mics that raise questions about other privacy risks. Of less concern are webcams inside TVs, since few have them and they haven’t caught on in a big way.
That said, if you do have a TV with one, make sure you know how to turn the camera off when you’re not using it.
Worrying about smart TV snooping isn’t new.
As far back as 2017, Vizio agreed to pay $2.2 billion to settle a Federal Trade Commission complaint in which the TV maker was accused of capturing data on what viewers were watching without their consent, starting earlier that decade.
A year later, Consumer Reports found that TVs from Roku and Samsung were vulnerable to hackers, including the capability to change channels, raise the volume and play unwanted videos. Those issues were subsequently addressed.
In 2019, an FBI field office in Oregon cautioned that internet-connected TVs could open a door into your living room that manufacturers, streaming providers and hackers might exploit.
You Might Also Like
Optimize Smart TV Viewing With Settings
Dig in to modify the picture, enhance sound, address privacy
How Do I Tailor Subtitles and Captions on My TV?
You can change the fonts, text sizes and backgrounds to make the words easier to read
How can I Stream my Shows When I’m on a Big Vacation?
What’s next? Tech expert Ed Baig gives you pointers