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Most LGBTQ+ Adults Are Aware of Online Fraud Risk But Less Aware of Ways to Protect Themselves

An AARP survey of LGBTQ+ adults finds that one-third have encountered a romance scam — and nearly all want lawmakers to do more to protect Americans from fraud


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Key takeaways

  • Most LGBTQ+ adults are concerned about the fraud pandemic and the financial risks it brings. 
  • Heavy use of social media and engagement with online ads carries risk, with 29 percent of survey respondents reporting fraud tied to an online ad.
  • Knowledge gaps persist, including about the limited protections of payment apps (Zelle, Venmo) and the safest ways to pay online. 

The vast majority (96 percent) of lesbian, gay, bisexual, transgender and queer (LGBTQ+) adults are worried about the possibility of an online scam or fraud. About 28 percent say they (10 percent) or someone they know has experienced a romance scam, and 67 percent of those targeted had money stolen in the scam.  

These figures are based on a nationally representative survey of LGBTQ+ adults designed to assess their experience with and awareness of fraud. Its findings are summarized in the AARP report “LGBTQ+ Fraud Risk & Awareness.” About 9 percent of U.S. adults identify as LGBTQ+, according to a 2025 Gallup poll.

The survey suggests that the LGBTQ+ community is highly engaged with online communication tools such as messaging apps and social media, and 41 percent make purchases through ads posted on social media. Digital engagement is a positive thing, notes Kathy Stokes, senior director of AARP’s fraud prevention programs, “but it does come with risks.” She points to the high proportion of respondents — 29 percent — who reported having experienced fraud through an online ad. 

Many also don’t have strong knowledge of ways to shore up their defenses, says Stokes, “which elevates that risk.”

Other findings from the report

  • More than one-third of respondents who were scam victims did not report the incident anywhere. That’s not unusual: Many victims aren’t sure how or where to report scams. (See our guide on how to do so.) They also may feel shame or embarrassment, making them reluctant to share their experiences. 
  • Nearly 1 in 5 respondents (17 percent) who used a P2P (peer to peer) platform like Venmo or Zelle in the past year have been targeted by a scam on those apps.
  • 94 percent agree that lawmakers need to do more to protect consumers from fraud and scams.

Awareness about some fraud facts is high among most members of the LGBTQ+ community:  

  • 75 percent know that it’s not safe to pay for a vacation rental outside the app.
  • 70 percent are aware that being directed to convert cash into cryptocurrency at a kiosk is a scam.
  • 69 percent are aware that when someone asks for payment by gift card or cryptocurrency, that’s a red flag for a scam.

But there is opportunity for targeted education on some specific risks: 

  • 32 percent don’t know that online retailers don’t ask for login information when you contact customer support.
  • 45 percent aren’t sure or don’t know that P2P apps don’t have the same consumer protections as credit cards. 
  • Only 54 percent know that the safest way to make online purchases is with a credit card.

Resources

Find the full report here.

Stay informed about the latest scams and learn ways to protect yourself from fraud from AARP and by listening to AARP's award-winning The Perfect Scam podcast.

AARP also has a free Fraud Watch Network Helpline (877-908-3360); trained specialists provide guidance on what to do next and how to avoid scams.

Methodology: LGBTQ+ Fraud Risk and Awareness: A nationally representative survey of 1,222 LGBTQ+ adults ages 18+, fielded December 3–11, 2025, using NORC’s AmeriSpeak Panel (funded and operated by NORC at the University of Chicago) and nonprobability sample providers Cint and Prodege. The full report is available at aarp.org/LGBTQfraudsurvey.

The key takeaways were created with the assistance of generative AI. An AARP editor reviewed and refined the content for accuracy and clarity.

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