AARP Hearing Center
“My house got damaged in a storm, but the insurance company is lowballing me.”
Start here: Review your homeowners policy to be sure you fully understand your coverage limits, deductible, exclusions and any appreciation adjustments. Standard homeowners policies do not cover flood damage. Problems caused by named storms, hurricanes, wind and hail may be excluded or modified with a higher or separate deductible.
If your insurer’s figure for a claim seems low compared to your estimate, ask for an explanation of how it was determined and the adjuster’s line-item estimate, which shows how they calculated repair costs and depreciation.
What comes next: If you’re covered and you disagree with the insurer, gather evidence to support an appeal. Get repair estimates from independent licensed contractors and highlight any discrepancies between their totals and the adjuster’s report. Include a detailed inventory of the damaged property, as well as videos, photos, receipts, appraisals or maintenance records that show the quality and condition of the home and items before the storm. You can also request a reinspection.
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Also consider hiring a licensed public adjuster, who will negotiate with the insurer on your behalf. In return, the adjuster will receive a percentage of the settlement, typically 10 to 15 percent, says Jaeson Taylor, a regional vice president at Sill Public Adjusters. You can find one at napia.com. Alternatively, you can invoke the appraisal clause in your policy. Under this arrangement, you and the insurer each hire an independent appraiser to total the loss; if they can’t agree, a neutral umpire will resolve the dispute. You’ll pay half the umpire costs as well as your appraiser’s fees.
“I need a new roof, but I’m afraid a contractor will rip me off.”
Start here: Check that any contractor you’re considering is licensed, insured and in good corporate standing, says Ernest Brown, former president of the Construction Lawyers Society of America and CEO of Ernest Brown & Company. You can find licensing requirements and rules for contractors in your state at the construction trade website Procore. Many states have online portals that allow you to look up a contractor’s license status and see complaints or disciplinary actions. Look into the contractor’s previous work and reputation, but be aware that images and testimonials can be faked. If you don’t know anyone who’s used the company before, it’s even more important to look up the company’s lawsuit history. Lots of local courts allow you to search their case database by name and may even provide suit specifics.
What comes next: Ask at least three contractors for bids, which should include a detailed breakdown of the work and pricing. Avoid contractors who don’t allow others to bid or say you don’t need permits, since this is almost always false, warns Brown.
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