How do I order a replacement Medicare card?

You have three ways to get a substitute card if it was destroyed, lost or stolen.

1. The quickest. Log in to your online Medicare account and print an official version of your card or order a new card.

To set up the online Medicare account, you’ll need your Medicare number, coverage start date, some identifying information and email address. Log in to your account, then click Print my Medicare card on the main page.

You’ll see a copy of your card that you can print. You can order a copy of your card there, too.

2. A second way online. Log in to your My Social Security Account. Go to the Medicare tab at the top of the page, and in the pull-down menu select Manage Medicare Benefits. Once on that page, you’ll find the links and information you need under Replace My Medicare.

The Social Security Administration (SSA) handles enrollment and address changes for its programs and Medicare, which might be confusing. But having one place to go can be helpful if both cards were lost.

3. Call 800-MEDICARE (800-633-4227) to order a replacement.

When will I receive the substitute card?

The government needs a little more time to deliver your replacement card than the two-week turnaround that you had when you signed up for Medicare. Expect it to arrive in the mail at your address on file with the Social Security Administration about 30 days after you request it.

That’s why it’s convenient to ask for the new card from your online Medicare account, where you can print a replacement to use until your sturdier paper version comes in the mail. Make a note of your Medicare number, too, because you don’t always need the card to be eligible for benefits.

Your providers may ask to make a copy of your card for their files. If you forget your card or don’t have it with you, a provider may be able to look up your card’s information online in the government’s secure system.

How will I get the replacement card if I’ve moved?

If your address has changed, update it through your My Social Security Account. 

If you don’t have an online Social Security account, you can create one by following these steps. You can also call SSA’s national customer service line, 800-772-1213 or visit your local Social Security office.