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AARP Recognized by ‘Fast Company’ as a Best Workplace for Innovators

Citation is for embracing innovation to meet the needs of older adults and their families

spinner image A A R P C E O Jo Ann Jenkins on stage congratulating a group of finalists during the staff pitch event
AARP CEO Jo Ann Jenkins, far right, congratulates finalists during the organization’s 2019 staff pitch event that was part of its 60th anniversary celebration.
AARP

AARP sprang into action when COVID-19 ravaged people from every walk of life and across the age spectrum, none collectively harder hit than folks older than 50. They were among the many stuck at home during the monthslong lockdown, and many were ill equipped to pick up prescriptions, groceries and other household necessities.

Just 10 days into the pandemic, AARP Innovation Labs, the nonprofit’s innovation arm, launched its Community Connections website to help connect AARP members in need with the volunteers and mutual-aid groups that could best assist them. And it is a key reason why AARP was a finalist for Fast Company’s third annual Best Workplaces for Innovators list, which recognizes the role that innovation plays as part of an organization’s operations.  

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Last year, AARP was No. 14 on the list. This year, Fast Company created a separate category for nonprofits and noted that innovation has been part of AARP’s DNA since its founding more than six decades ago.

“To be able to move at such a quick pace and to be helping millions of people across the country in a short period of time was amazing,” AARP CEO Jo Ann Jenkins told Fast Company. “We do everything we can to make sure people over 50 have what they need to live a long, fulfilling life.”

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Pitches inside, outside AARP

As part of that mission, each year AARP Innovation Labs invites start-ups to Shark Tank–like pitch competitions to help find tech solutions to medication management, menopause, brain health and other issues that affect aging Americans.

A winner earlier this year, Richmond, Virginia, start-up Naborforce, connects older people to a network of “Nabors,” composed mostly of vetted and insured empty nesters, schoolteachers and retirees who are eager to help on demand.

At Jenkins’ behest, AARP staffers are encouraged to submit ideas for novel solutions. “We talk about being an everyday innovator” and “to think about what our members and their families are going to need in the future.” Jenkins has been CEO of AARP since 2014.

A year ago the winning staff idea was an augmented-reality app that lets people scan a room to learn how the space could be used more efficiently to support aging in place. This year a staffer’s winning idea is designed to open up professional development opportunities within AARP, allowing employees to try new roles when there is a gap in available resources.

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Hundreds of companies applied

Nearly 900 companies and nonprofits applied to be part of this year’s Fast Company list. Applicants were asked to provide detailed examples of how innovation originated from a surprising source within the organization, changes to budgets and programs made during the pandemic to support innovation, and steps that the organization takes to encourage innovation.

A panel of magazine editors and researchers at Accenture separately assessed the applicants, with finalists presented to outside judges for their review. “These leaders and teams created cultures of innovation and sustained them even as remote work extended into 2021,” says Stephanie Mehta, Fast Company’s editor in chief.

Edward C. Baig is a contributing writer who covers technology and other consumer topics. He previously worked for USA Today, BusinessWeek, U.S. News & World Report and Fortune and is the author of Macs for Dummies and the coauthor of iPhone for Dummies and iPad for Dummies.

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