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AARP Launches New Services Based on Member Feedback

Improvements offer more efficient and personalized experience

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AARP members tend to be a pretty opinionated bunch, and you have not been shy about telling us when we have room for improvement. In fact, in an average month we hear directly from 280,781 of you! And we've been listening. As a result, we've made an array of changes we think you'll like.

"All of these improvements are designed to give members a more efficient and personalized experience with AARP,” says CEO Jo Ann Jenkins. “And there are plenty more on the way."

Less Mail With Automatic Renewal

Topping the list is less mail, both in your email inbox and your actual mailbox. We are working to reduce the number of renewal notices we send. We've also made it possible to renew automatically, which means no renewal reminders at all. Automatic renewal keeps your membership active unless you decide to cancel. Millions of members have signed up for it and seem pretty satisfied..

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Easy Pay

We've also made it easier to pay for memberships. We now offer Google Pay and Apple Pay options, in addition to PayPal, online check and credit card, for those joining or renewing online. Simple and quick.

Order Tracking

Sometimes members ask, “Where is my AARP card?” or “When is my membership gift arriving?” This spring we launched an online Order Tracker, which allows members to see the status of an AARP card, welcome kit and any special gifts. In the future you will be able to sign up for alerts as well.

AARP Help Center

While we receive hundreds of thousands of calls annually, a lot of you said you'd like to get help on your own. So we've revamped our 24/7 online assistance with new videos and short articles for do-it-yourselfers. We also launched AARPBot, our new online AARP chat bot, to automatically provide answers and assist with the most common AARP account changes. When you type questions or select from a list, the chat bot provides information about member benefits, AARP's positions on issues and other valuable resources, and it can even provide you with the latest information on your account.

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Online Chat Agents

Our agents are ready to assist you. You can now grant permission to an agent so that he or she can view your screen and troubleshoot with you on the spot.

Many Ways to Connect

For members who don't want to connect by phone or email, there are plenty of other ways to reach out. Agents can answer questions through social media, such as Facebook Messenger. They are also happy to connect through text messages. (Text us at 833-259-2277.) And rest assured, a handwritten letter works, too!

Raise Your Voice

We know that many members like to support AARP's advocacy on Capitol Hill. Now we've made it easier to participate, including in our campaign to stem the loss of life in nursing homes due to COVID-19 and to keep families connected. Our new tools allow members to fire off an email directly to their members of Congress. They can even call their representative's office by using the Raise Your Voice skill on Alexa or Google Home smart speakers or on their smartphone to deliver a personal message.

As we've made these improvements, we've been careful to safeguard our members’ personal information by employing best-in-class privacy standards. Our main goal is always to make it easier to interact with AARP and deliver as personalized an experience as possible. If you have questions or suggestions for us, please contact our call center (888-687-2277) or fill out our contact form in the AARP Help Center.

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