Skip to content
 

A Guide to Airline Policies as Flying Takes Off Again

It’s almost business as usual, with no middle-seat blocking, but Delta again eliminates change fees

A commercial aircraft taxiing

Abhishek Singh/Getty Images

En español | The federal government still requires passengers to wear masks on planes, trains and other forms of public transportation as well as in airports and train stations.

U.S. airlines have steadily rolled back consumer-friendly policies instituted during the early stages of the outbreak, including ending the practice of blocking the middle seat on flights, a move initiated more than a year earlier to maintain social distancing on planes.  

The changes don’t come as a surprise, say airline experts. The policies date to last spring, when demand for flights had plummeted and airlines were doing anything they could to convince passengers to travel.

But blocking seats was never sustainable, they say.

“Airlines can’t survive with one-third of their seats open,” says Bryan Del Monte, president of the Aviation Agency, an air transportation marketing firm. As a rule of thumb, they need to have 80 percent of the seats filled on a plane to make a flight profitable, he says.

And now, as airline traffic continues to grow, companies don’t have to offer extra incentives to sell tickets, which also explains the unwelcome return of the nonrefundable fare. Most airlines have ended their earlier COVID-19-era policy of offering refunds and waiving change fees on basic economy seats. One exception: Delta, which has just announced that beginning Aug. 4, customers holding basic economy tickets will be able to change their flights online for no fee through the end of 2021. The airline cites the long hold times many customers have faced when trying to contact Delta agents.

Zach Honig, editor-at-large at The Points Guy, a travel advice website, says that unless consumers are certain of their travel plans, they should avoid nonrefundable, noncancelable basic economy tickets. “Just like before the pandemic, you’re going to be locked into your ticket.”

But Honig says there’s one policy adopted in the past year he hopes continues: the extensive cleaning of planes between flights, which airlines began when researchers mistakenly thought that COVID-19 was easily transmitted by touching contaminated surfaces (it’s now known to be airborne).

“I’d like to see that part continue. Nobody’s going to complain about having a clean seat or a sanitized tray table. Ultimately it is a pro-consumer move,” he says. 


AARP Membership — $12 for your first year when you sign up for Automatic Renewal

Join today and get instant access to discounts, programs, services, and the information you need to benefit every area of your life. 


Honig would also like airlines to address sustainability, which was largely abandoned as companies moved to the heavy use of single-use plastics to avoid the possibility of transmitting the virus. At the same time, they also stopped recycling trash from flights.

Alaska Airlines has announced it will resume recycling plastic bottles and cans, and Honig hopes more carriers will follow. “It’s crazy how much plastic and other material we go through on a single flight,” he says.

Below are the latest airline and Amtrak policies.

Alaska Airlines has eliminated change fees on main and first-class fares, although fare differences apply. Saver fare tickets purchased after May 1, 2021, are nonrefundable and cannot be changed. Baggage fees are waived for Alaska Airlines credit card holders and elite-level Mileage Plan members.

Ticket credits that expire in 2021 will be extended through Dec. 31. On most flights of more than 350 miles, limited food is available but through preorder only. Between flights, a cleaning crew covers the most critical areas using a high-grade disinfectant. More details here.

American Airlines has eliminated change fees for many tickets on domestic and international flights originating in the U.S., although fare differences apply. But basic economy tickets bought on or after April 1, 2021, are nonrefundable and nonchangeable. Customers can fly standby on earlier flights for the same destination on the same day at no additional charge. Baggage fees are charged to main cabin customers unless they have elite status or a co-branded credit card.

Credits and vouchers that expired between Jan. 1 and May 31, 2021, can be used for travel through March 31, 2022. The airline offers nonalcoholic beverages on all flights and food and alcoholic beverages on longer flights. Staff deep-clean tray tables, seat belt buckles, armrests, window shades, seat-back screens, doors and overhead-bin handles. More details here.

British Airways (an AARP member-benefit provider) won’t charge a change fee for bookings made on or after March 3, 2020, for trips due to have been completed by April 30, 2022, although fare differences apply. If you are at your destination and it’s moved to “the amber or red list,” you can change your flight to return earlier for no fee.

Each customer receives a personal protection pack with a surface wipe and hand sanitizer gel. A crew sanitizes key surfaces before every flight, including seats, screens, seat buckles and tray tables. More details here.

Be sure to check Great Britain’s latest entry rules for U.S. citizens, and note that the Centers for Disease Control and Prevention is currently warning against travel there.

Delta has eliminated change fees for many tickets on domestic and international flights originating in the U.S. It is also again beginning to offer no-fee changes for economy fare tickets bought through the end of 2021, through what the airline is calling its 2021 Basic Economy Changeability Waiver. Customers will need to pay any difference in fares, however; they’ll receive a credit for a future flight if they cancel. Baggage fees are charged to main cabin customers unless they have elite status or a co-branded credit card.

The airline offers snacks and limited beverage service on flights of more than 251 miles and more options on longer flights. Crews clean cabin surfaces, including tray tables, seat-back screens and lavatories, and spray the cabin with disinfectant. The airline has installed onboard hand sanitizer stations and antimicrobial lavatory lighting on some planes. More details here.

Most airlines have ended or will soon end the policy of offering refunds and waiving change fees on basic economy seats.

JetBlue Airways had suspended cancellation and change fees on new bookings made through May 31. For new reservations, canceling or changing bookings of Blue Basic tickets will cost $100 or $200, depending on the route. Fare differences apply. Travel credits issued between Feb. 27 and June 30, 2020, for flight purchases remain valid for 24 months. The airline offers full beverage service, and food and alcohol for purchase. It cleans and disinfects touch points and tray tables between flights, and is adding electrostatic spraying for additional disinfection.

Baggage fees are charged to Blue Basic, Blue and Blue Extra customers unless they have elite status or a co-branded credit card. Blue Basic ticket holders traveling after July 20, 2021, are allowed only one personal item, to be placed under the seat in front of them. A traditional carry-on bag is not allowed and must be checked at the counter at normal bag rates unless the passenger has elite status, is traveling to or from London, or is combining a Blue Basic fare with an Even More® Space seat (on all legs, if connecting). More details here.

Southwest Airlines allows passengers who cancel their flights at least 10 minutes prior to the scheduled departure to receive a full refund for refundable tickets. For nonrefundable tickets, a customer will receive a travel credit for the full fare that is valid for up to one year from the date the original ticket was issued.

The airline disinfects lavatories and tray tables before every flight and deep-cleans each plane for more than six hours every night. Crews also apply an electrostatic disinfectant and an antimicrobial spray, which is active for 30 days. Each customer is allowed two checked bags without charge, although size and weight limits apply. The airline offers a limited free food and beverage service on flights of more than 250 miles. More details here.

Spirit Airlines has no fee for changes made up to 60 days before departure, then charges progressively more closer to the date of departure. (The top fee is $79, for changes made within six days of departure.) The airline hand-cleans touch points and fogs its planes with disinfectants, which are active for 30 days.

Credits issued since March 2020 are redeemable for trips taken by Dec. 31, 2021, which must be booked by Sept. 30, 2021. The airline offers food and drinks for purchase. Menus have been removed from planes but are available on mobile devices. Baggage charges are based on itinerary. More details here.

United has eliminated change fees for many tickets on domestic and international flights originating in the U.S. Fare differences apply. Basic economy tickets purchased after April 30, 2021 (after July 31, 2021, for international flights) are nonrefundable and non-changeable, but passengers can upgrade to a standard economy ticket for $45, which entitles them to all the benefits associated with a standard economy ticket, including free seat assignments, a carry-on bag, and the option to change the ticket without a fee. All passengers can also fly standby on earlier flights for the same destination on the same day at no additional charge. Flight credit for tickets issued between May 1, 2019, and March 31, 2021, is valid for travel starting on or before March 31, 2022.

Nonalcoholic beverages available on request on shorter flights (less than 2 hours and 20 minutes), but no snacks, with economy fares. More is offered on longer flights and with more premium tickets.

Baggage fees are charged to main cabin customers unless they have elite status or a co-branded credit card. Basic economy passengers on most routes are not permitted full-size carry-on bags. The airline disinfects high-touch areas like armrests, door handles and seat belts, uses electrostatic spraying to disinfect the cabin on all aircraft before departure, and provides hand sanitizer wipes as you board the aircraft. More details here.

Amtrak is waiving change fees for reservations made before Sept. 6, 2021; you can make changes online, but for cancellations and refunds, call 800-USA-RAIL. Customers can order food onboard but must eat it back at their seat. Train café cars are again open to customers.

Amtrak stations and trains receive enhanced cleaning, including the use of medical-grade disinfectant, provided through Amtrak’s partnership with RB, the makers of Lysol. Passengers can check two bags without charge at stations and routes offering baggage service. More details here.

Editor's note: This article was originally published on May 18, 2021. It's been updated to reflect new information.

More on Travel

Note: We are currently in the process of replacing our commenting service, so it may take a few days for previous comments to appear. Login or register on AARP.org to join the conversation.

AARP Travel Center

Call: 1.800.675.4318

Search Flights

Enter a valid date

Enter a valid date

Child under 2 must either sit in laps or in seats:

Enter a valid date

Child under 2 must either sit in laps or in seats:

Enter a valid date

Child under 2 must either sit in laps or in seats:


Flight 2

Enter a valid date


Flight 3

Enter a valid date


Flight 4

Enter a valid date


Flight 5

Enter a valid date


Add Another Flight

Search Hotels

Enter a valid date

Enter a valid date


Room 1


Room 2


Room 3


Room 4


Room 5


Room 6


Room 7


Room 8

Search Packages

Enter a valid date

Enter a valid date

Child under 2 must either sit in laps or in seats:


Room 1


Room 2


Room 3


Room 4


Room 5

Search Cars

Enter a valid date

Enter a valid date

Search Cruises

Select a valid location

Select a month

Search Things to Do

Enter a valid date

Enter a valid date