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Questar to Dominion to Enbridge; How Scammers May Use a Name Change to Defraud

AARP

Published August 13, 2024

Ensuring the safety of Utah residents is one of our top priorities at AARP Utah.

We continually work with state leaders and companies to keep you up to date on any big changes that might come your way. Recently, Dominion Energy (formerly Questar Gas Company), a natural gas distribution business operating in Utah, made the announcement that, moving forward, it will be doing business as Enbridge Gas Utah.

This statewide change can provide some confusion to customers and opens the door for scammers to try to take advantage of that confusion. This is why AARP Utah is working with Enbridge Gas to spread the word about the changes that might be coming to your gas bill, and how to protect yourself against would be scammers.

If you or someone you know has been targeted by a scam or fraud, you are not alone. Our fraud specialists provide free support and guidance on what to do next, just call AARP’s Fraud Watch Network Helpline at 877-908-3360.

Below is a message from Enbridge Gas Utah:

On June 1, 2024, Dominion Energy's natural gas distribution business in Utah, Wyoming, and Idaho joined Enbridge Inc., and will do business as Enbridge Gas Utah, Enbridge Gas Wyoming, and Enbridge Gas Idaho.

Enbridge Gas is owned by Enbridge, a Canadian-based leader in energy transportation and distribution. The company provides natural gas service in Ontario, Quebec, and Ohio, and will now serve customers in Utah, Wyoming, and Idaho. Enbridge Gas will continue to deliver what’s important for its combined 6.3 million customers—the safe and reliable delivery of affordable energy and a focus on innovation to contribute to a sustainable future. To learn more about Enbridge Gas, visit www.enbridgegas.com.

Most things are not changing (such as rates, regulatory entities, employees of the utility, services). Those items that are changing, such as payments, will be communicated well in advance of the change.

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One thing that will be changing relatively soon is that you will start to see Enbridge name replace Dominion Energy on items like uniforms, trucks, websites and bills. This change will be done gradually over the course of a couple months. All rebranding will be done by the beginning of 2025.

For a time, you may see two logos and we want to reduce the change of any scammers taking advantage of consumers during this transition time.

Some general reminders of tactics that utility scammers may try to use:

Scammers will often threaten service disconnection if a customer does not make a payment immediately.
Scammers will request payment in the form of a credit or debit card by phone, or ask a customer to wire a transfer, send a money order or buy a prepaid or gift card to pay a utility bill.
Not all scammers are aggressive and threatening. Some scammers try to earn a customer’s trust by being personable and sympathetic.
Utility scammers often target small businesses, such as restaurants, and threaten service disconnection during peak business hours to instill fear and a sense of urgency.
Customers should be suspicious of and not allow individuals claiming to be Dominion Energy employees/Enbridge Gas employees to enter their homes without proper identification, an appointment, or a reported emergency. Additionally, employees do not ask for payment in person.

In all these cases, don't provide identifying information such as your Social Security, credit, or debit card numbers. Hang up and check your account balance and payment due date by reviewing your dominionenergy.com account, using the company's mobile app, or calling the local call center at 1-800-323-5517 to verify your account or work being done near or around your home. For more scam prevention tips, visit dominionenergy.com/scams.

To learn more about the transition, visit Enbridge update - Utah | Utah | Dominion Energy.