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Key takeaways
- You can update your address, phone number or direct deposit information online, by phone or in person.
- With My Social Security account, you can report changes online without needing to reverify your identity.
- Bank account changes by phone require speaking with an SSA agent and undergoing an ID check.
If you are already collecting Social Security, you can report a change of address, phone number or bank account online anytime using a My Social Security account. It takes minutes, and you won’t have to verify your identity (because it was verified when you created your account).
If you are not yet receiving benefits or are unable to use the online service, you can report changes by calling Social Security’s national customer service line (800-772-1213) or by making an appointment at a local Social Security office. Here’s a step-by-step guide.
How to change your address or phone number
Online: Sign in to your My Social Security account and follow these steps:
- Click on the “My Profile” tab near the top of the page.
- Select “My Contact Information.”
- Click “Update Mailing Address” or “Update Phone Number.” If you are reporting a new address, select whether it is a U.S. or international address.
- Enter the new address or number, and choose whether you want the change to take effect immediately or later.
- Select “Continue” to review and submit the new information.
On the phone: Call the national help line (800-772-1213). If you are receiving benefits, you can use Social Security’s automated phone service 24 hours a day. You will need to answer some questions to verify your identity.
If you are not yet a beneficiary or prefer to speak with a live Social Security representative, they are available from 8 a.m. to 7 p.m. local time on weekdays, except for federal holidays. You’ll need to verify your identity by answering questions or by generating a code using your My Social Security account.
In person: Social Security offices are generally open 9 a.m. to 4 p.m. Monday through Friday, except holidays. Most in-person services require an appointment — call the 800 number to schedule a visit.
You will need to bring what the Social Security Administration (SSA) calls a “primary” form of identification to verify your identity. This can be:
- An unexpired, state-issued driver’s license
- An unexpired, state-issued identification card
- An unexpired U.S. passport or passport card
Join My Social Security Day!
On Aug. 14, Social Security’s 91st birthday, we’re looking back on its history as a bedrock of American retirement security — and looking forward to its place in your financial future.
My Social Security Day is about the money you earn with every paycheck. Take a few minutes to check your account at SSA.gov, review your Social Security statement and see your personalized payment estimates.
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