Social Security Administration (SSA) field offices observe 11 annual federal holidays. Offices are closed to visitors on these days, and telephone help from live representatives is unavailable. That occurs next on June 20, when federal agencies mark the Juneteenth holiday established last year.
Here's the Social Security holiday schedule for 2022:
- New Year's Day 2022: Friday, Dec. 31, 2021
- Martin Luther King Jr. Day: Monday, Jan. 17
- Washington's Birthday: Monday, Feb. 21
- Memorial Day: Monday, May 30
- Juneteenth National Independence Day: Monday, June 20 (observed, because June 19, the date of Juneteenth, falls on a Sunday)
- Independence Day: Monday, July 4
- Labor Day: Monday, Sept. 5
- Columbus Day: Monday, Oct. 10
- Veterans Day: Friday, Nov. 11
- Thanksgiving: Thursday, Nov. 24
- Christmas: Monday, Dec. 26 (observed, because Christmas falls on a Sunday)
When a holiday falls on a Saturday or Sunday, federal offices observe it on the preceding Friday or the following Monday, respectively.
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Under normal operations, Social Security offices are open weekdays from 9 a.m. to 4 p.m. They fully reopened April 7 after more than two years of strictly limited visitation due to the COVID-19 pandemic.
During that period, field offices were closed to foot traffic and allowing scheduled visits only in limited, critical situations. While the offices are again serving walk-in visitors, Social Security strongly recommends making an appointment in advance to avoid lines and long waits. Visitors must complete a COVID-19 self-assessment before entering and wear a mask while inside.
To make an appointment, call your local Social Security office.
Social Security by phone
To speak to a Social Security representative by phone, you can:
- Call the SSA's national customer-service number, 800-772-1213, between 8 a.m. and 7 p.m. local time on weekdays.
- Call your local office between 9 a.m. and 4 p.m. weekdays. You'll find the correct number by plugging your zip code into SSA's office locator.
The SSA is modernizing its national phone system and says callers may experience service issues during the upgrade, including longer wait times, busy signals and unintentional disconnects. The agency recommends calling during less busy times, such as early (8-10 a.m.) or late (4-7 p.m.) in the day and on Wednesdays, Thursdays and Fridays.
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