FRAUD RESOURCE CENTER
En español | An AARP shopping survey conducted ahead of the 2020 holiday season found that nearly two-thirds of American consumers planned to buy gift cards for family and friends that year, and the hunger for these plastic presents keeps growing. Global consumer data firm Research and Markets projects that the U.S. gift card market will expand by nearly 10 percent to more than $170 billion in 2021.
But take care when buying or using gift cards. Scammers love them, too. It gives them numerous, virtually untraceable ways to steal.
The money you put on gift cards is like cash: Once it’s spent, you almost certainly can’t get it back. Fraudsters have developed two distinct ways to exploit that fact: gift card payment scams and outright gift card theft.
Gift card payment scams
Con artists commonly use Walmart, iTunes, eBay and other popular gift cards as cash conduits in impostor and phone scams. About 1 in 4 people who report losing money in a scam to the Federal Trade Commission (FTC) say they paid with a gift card, and the median loss in such cases is $840.
Contacting you in the guise of someone else — a tech support expert, IRS agent or lottery official, to name a few common examples — scammers claim you owe a debt or need a service. They insist you buy gift cards and read them the serial and personal identification (PIN) numbers on the back to make quick payment.
Don’t believe it. Genuine businesses and government agencies never ask for payment via gift card. Any such request is a sure sign of fraud.
The same holds if you get an urgent call from a grandchild in distress, or if someone you’ve gotten close to online suddenly seeks a loan. An ask for money via gift card means you’re dealing with a crook, not a loved one.
Another variation recently garnering attention involves fraudsters posing as clergy members raising money for a worthy cause or a congregant in need. They reach out to worshipers by email, text or phone, asking them to buy gift cards and share the numbers.
Gift card theft
Fraudsters have developed ways to drain the cash consumers put on gift cards they’ve legitimately purchased for themselves or others. Not surprisingly, these scams ramp up around the holidays.
One trick is for thieves to go to stores and surreptitiously scratch off the film strip on the back to get the PIN, which they cover back up with easy-to-obtain replacement stickers.
The scammer enters the card numbers and PINs into a computer program that repeatedly checks the retailer’s website and notifies them when someone buys and loads a compromised card. The crook can then spend or transfer the money on the card, or cash it in, before the buyer or gift recipient has a chance to use it. More than 1 in 3 respondents to the AARP survey said they had given or received a gift card that turned out to have no value on it.
Fraudsters also lurk on resale or auction websites, ostensibly offering goods at an attractive discount. Once they get you interested in buying, they’ll ask you to pay with a gift card. As soon as they get the card number and PIN, they vanish, and so does the money on the card.
Another ploy is the phony giveaway. You get an email or text, supposedly from a familiar store or organization (including, on occasion, AARP), saying you’ve won a gift card. To claim it, you just need to provide contact information, click through to a website or answer a few survey questions, often about your finances or health.
- Someone claiming to be from a government agency, a company you do business with or a loved one in trouble tells you to buy gift cards to cover a debt, bill or emergency expense.
- The packaging on a gift card in a store appears to have been tampered with, or the PIN is exposed.
- A person selling an item online wants to be paid via gift cards from a different retailer.
- Do immediately contact the retailer that issued a gift card you used to pay a suspected scammer. If money remains on the card, you might be able to get it back. You often will find contact information on the card.
- Do buy gift cards online, directly from the issuing retailer, restaurant or other business. Cards on store racks can be tampered with.
- Do carefully examine any card you are considering buying at a physical store. It’s safer to buy from places that keep gift cards behind the counter or, if they’re sold on racks, in well-sealed packaging.
- Do buy cards from the businesses where they can be used. If you go through the secondary market, check reviews and buy only from reputable resellers.
- Don’t give gift-card information to callers claiming to be from government agencies, tech companies, utilities or other businesses. Only scammers ask you to pay fees, back taxes or bills for services with gift cards.
- Don't respond to an unsolicited email or text message offering you a gift card. Delete it.
- Don’t give personal information to anyone in exchange for a gift card.
- Don’t buy the top gift card right off a store rack. That’s where impatient scammers usually put doctored cards, the BBB says.
- Don’t buy gift cards from online auction sites. They could be counterfeit or stolen, according to the FTC.
Updated April 27, 2021
About the Fraud Watch Network
Whether you have been personally affected by scams or fraud or are interested in learning more, the AARP Fraud Watch Network advocates on your behalf and equips you with the knowledge you need to feel more informed and confidently spot and avoid scams.
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