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FCC Proposes '988' for National Suicide Prevention Line Skip to content

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988 Proposed as National Suicide Prevention Hotline Number

FCC hopes to shorten the lifesaving number from its current 10 digits

A person dialing a number on a smartphone

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In response to a growing suicide epidemic across the U.S., the federal government is proposing a new national three-digit number like 911 that would connect callers with lifesaving resources in times of mental crisis.

The Federal Communications Commission (FCC) is recommending 988 to route callers to their closest crisis center. The number to use now is a traditional length, 1-800-273-8255 (TALK).

In 2018, the national network, made up of 163 locations, answered 2.2 million calls and responded to more than 100,000 online chats.

"There is a suicide epidemic in this country, and it is disproportionately affecting at-risk populations, including our veterans and LGBTQ youth,” FCC Chairman Ajit Pai said in a statement. “Crisis call centers have been shown to save lives."

His statement came the same day as a report sent to five congressional committees explaining why suicide crisis calls should not be funneled through 911.

"Calls to 911 average 2 minutes or less, and 911 call-takers focus on identifying the nature of the emergency and the caller's location to enable prompt dispatch of appropriate emergency response,” the report says. “Thus, the 911 system is not well suited to provide suicide-prevention counseling or to respond to calls that can be handled through conversation with a trained mental-health professional rather than dispatching first responders."

The current federally financed National Suicide Prevention Lifeline provides “free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, seven days a week,” it says.

The FCC is launching the process to make 988 a reality and will collect public comment from all who are interested.


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A silhouette of a depressed man with his head down against a green background

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Warning Signs of Suicide

  • Talking about wanting to die or to kill themselves
  • Looking for a way to kill themselves, like searching online or buying a gun
  • Talking about feeling hopeless or having no reason to live
  • Talking about feeling trapped or in unbearable pain
  • Talking about being a burden to others
  • Increasing use of alcohol or drugs
  • Acting anxious or agitated, behaving recklessly
  • Sleeping too little or too much
  • Withdrawing or isolating themselves
  • Showing rage or talking about seeking revenge
  • Having extreme mood swings

National Suicide Prevention Lifeline

Suicide rates rose up to 58 percent in some states from 1999 to 2016, and nearly 45,000 lives were lost from suicide in 2016 alone, according to the federal Centers for Disease Control and Prevention (CDC).

In 2013, people ages 45 to 64 had the highest suicide rate per 100,000. People 85 years and older had the second-highest rate, CDC estimates show.

"More than 20 veterans die by suicide every day and between 2008 and 2016, there were more than 6,000 veteran suicides each year,” the FCC report says. “According to the CDC, LGBTQ youth contemplate suicide at a rate almost three times higher than heterosexual youth, and more than 500,000 LGBTQ youth will attempt suicide this year."

In 2017, suicide was the 10th leading cause of death in nationwide; 47,173 people took their own lives that year, said a CDC report in released in June.

In 2016, the suicide rate was 1.5 times greater for veterans than other adults, according to the Department of Veterans Affairs.

"In the meantime, my heart goes out to anyone facing a crisis. I hope they will contact 1-800-273-TALK for support today,” Pai said.

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