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I Hate Choosing a Tip in Front of a Waiter. Help!

Digital payment systems and hovering servers are putting pressure on diners to leave bigger gratuities


a restaurant server menacingly presents an ipad to a diner
Jon Krause

No topic gets Money Manners readers more incensed than tipping. And rightfully so: Americans are being asked to tip by more businesses than ever. Tipping your server at a restaurant is nothing new. But a growing number of dining establishments are putting customers in an awkward position: asking them to select a tip on a tablet in front of their waiter or waitress.

But don’t fear — our etiquette expert has come to the rescue. Here’s her advice for one reader, offering guidance we can all take away. 

One thing has been happening to me more and more when dining at restaurants, and it’s irking me. At the end of the meal, the server hands me a tablet, and I’m expected to pay the bill with him standing right there. I feel so much pressure to leave a big tip! I typically tip 20 percent, depending on the quality of the service, but sometimes the default option is 25 percent or even higher. What should I do the next time I’m in this situation?

You are far from alone, I can assure you. Lots of people feel the pressure of the tip screen. Thirty years ago it was the tip jar, and 100 years ago it was just as you describe, with the waiter standing by while you paid the bill and left your tip, minus the tablet. We can’t help it — we’re accustomed to some level of discretion around a money etiquette moment, and we feel exposed. Our sweat starts dripping. 

Lizzie Post

Money Manners

Lizzie Post is AARP's financial etiquette columnist. She is the great-great-granddaughter of etiquette legend Emily Post. She’s also the co-president of The Emily Post Institute, co-author of Emily Post’s Etiquette: the Centennial Edition and co-host of the Awesome Etiquette podcast.

Have a question? Email us at moneymanners@aarp.org. 

It happens to me, too, from time to time. Yesterday I found myself at a coffee shop waiting just a moment to see if the barista making my coffee would turn around to see me put a dollar into the tip jar. Then I realized what I was waiting for, rolled my eyes at myself and put the dollar in before he turned around.

It’s normal to feel a little anxious when you’re leaving a tip, whether an employee is hovering over you or not. But remember: The point of a tip is to express your gratitude for the service that you received. Seeing options for a 25 or 30 percent tip on a tablet can make you question if your standard 20 percent is somehow behind the times, but the technology is designed to do that — to encourage you to tip more.

However, I want to assure you that from an etiquette perspective, your 20 percent tip is not only acceptable but also a step above the baseline that we recommend at the Emily Post Institute, which is 15 percent for service at a sit-down restaurant.

The reason we recommend 15 percent or more is because servers at most restaurants in the U.S. are paid a lower hourly wage than those who work at, say, a coffee shop. The federal minimum tip wage is $2.13 an hour. (Some states require employees to pay tipped workers a higher minimum state wage before tips.) The hourly wage is so low because it’s expected that customers will supplement the employees’ income with tips. 

Now, allow me to take a moment to get on my soapbox. If you ever receive poor service from a waiter or waitress and consider not leaving them a tip, please speak with a manager about the issue. In many cases, service problems, such as food arriving late or not being prepared correctly, aren’t the server’s fault. I always say to use your words — not your money — to speak for you.

But back to your question. When you’re at the table and the server hands you a tablet, and he’s standing there waiting for you to select a tip, don’t feel forced to leave a tip that’s beyond your budget.  

While it would be nice to have a little space as you handle the transaction, trust in the knowledge that as long as you’re tipping at least 15 percent at a sit-down restaurant, you’re in good stead.

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