6 Best Medical Alert Systems With Fall Detection in 2026: Tested and Reviewed

These top-performing devices in our tests are easy to use and can get you help in the event of a fall


Products and services featured here are independently researched and tested. AARP may earn commissions from affiliate links, which support our mission and do not influence our objective reviews. Brand references do not imply endorsement by AARP. Consumer Cellular offers AARP members a discount and pays AARP a royalty for the use of AARP intellectual property, but that relationship is independent and does not influence any review. Learn more about how we test.

Tester presses button on medical alert system
Courtesy of AARP Smart Picks™

A fall can rattle your sense of security. Even if you aren’t hurt, the experience can make you feel anxious and develop a fear of falling, which can actually increase your risk of falling again. 

If you’d like to regain your peace of mind, or plan ahead in case you or a loved one should fall, a medical alert system may be able to help. These personal emergency response systems include a wearable device with a help button to summon assistance from a 24/7 monitoring center if needed.

More Ways to Benefit

While some people think of these devices as signals of decline, they actually can enable autonomy, says Cherie Macri, an occupational therapist and director at Masonicare, a not-for-profit provider of health care and retirement living for older adults in Connecticut. They can help people who value staying independent by having a safety net in place, she adds. 

Most systems offer optional automatic fall detection technology for an extra fee, typically about $10 per month. This technology, built into wearable devices, uses sensors to identify the characteristic physical changes associated with falls. When a device detects a fall, it automatically connects you to a staffed 24/7 monitoring center, which can dispatch emergency services to your location.

If you’re interested in a medical alert system for yourself or a loved one but aren’t sure which one is best for your situation, we’re here to help. The AARP Smart Picks team worked alongside older adult testers to assess the performance of the best systems with fall detection. Based on our research and conversations with occupational therapists, nurses and physical therapists who specialize in working with older adults, we designed a series of four lab test falls to evaluate the accuracy of over 30 devices. For more information about our assessment process, you can see the how we tested section of this review.

According to our analysis, the best systems with fall detection not only accurately identify when you’ve fallen but also offer discreet devices and helpful monitoring center operators. Read on to see which performed best in our assessments.

Our top medical alert system with fall detection

Medical Guardian

  • Top-notch fall detection across devices
  • Caregiver app with advanced features
  • Accurate GPS tracking

The best medical alerts with fall detection in 2026 

Comparing the best medical alerts with fall detection

There’s no “perfect” fall detection

While fall detection isn’t 100 percent accurate, it is highly reliable and, according to Cherie Macri, an occupational therapist in Connecticut, can add another layer of protection for older adults — especially those who live alone.

Best Overall Medical Alert with Fall Detection: Medical Guardian

The Guardian Flex from Medical Guardian on display with its packaging and accessories around it.
AARP Smart Picks

Pros

 Top-level fall detection

 Professional operators

 Accurate GPS tracking across devices

Cons

 Audio from smartwatch was sometimes muffled

 Pricey

 Device types: At-home, mobile and smartwatch

 Fall detection monthly cost: $10

 Maximum at-home device range: 1,400 feet

 GPS tracking: Yes, for wearable devices

 Read more in our in-depth Medical Guardian review.

Key takeaways from our testing

Medical Guardian is our pick for the best overall medical alert system with fall detection because its devices all passed our fall detection test — and one aced it. We evaluated three devices from the company: the MGHome, an at-home device; the Guardian Flex, a mobile device; and the MGMove, a smartwatch. Each of them detected at least 10 of 12 test falls (we consider nine of 12 as a passing score):

  • The MGHome detected 12 out of 12
  • The Guardian Flex detected 10 out of 12
  • The MGMove detected 11 out of 12
An older adult woman pressing a button on the screen of the Medical Guardian MGMove medical alert smartwatch.
Tester Donna said the Medical Guardian MGMove smartwatch had a simple design and that she could wear it with any outfit.
AARP Smart Picks
Tester Donna said the Medical Guardian MGMove smartwatch had a simple design and that she could wear it with any outfit.

Consumer testers praised the professionalism and attentiveness of Medical Guardian’s monitoring center operators. “The person on the line was very kind and personable,” said Donna, a 60-year-old consumer tester, adding that the operator treated the test call seriously. “I thought they provided great customer service.”

Both mobile devices, the MGMove and Guardian Flex, passed our GPS tracking tests. We assess this metric by pressing the help button to initiate at least three calls per device in three locations: a suburban grocery store, a hardware store and the cell phone waiting lot at an international airport. The ability to identify your location quickly and accurately could help you get help sooner.

We found that audio quality wasn’t equal across Medical Guardian devices. When using the MGMove, a smartwatch, Donna reported that the audio quality dipped while connecting to the monitoring center. “The agent sounded a tiny bit garbled, and at times they struggled to hear me, too,” she said. This resulted in a middle-of-the-road score for audio quality,,worth considering if you have hearing loss. The company’s other devices had standout audio-quality scores, though.

Another downside: Medical Guardian has some of the highest monthly starting prices on this list. It also charges one-time equipment fees at the time of purchase: $149.95 for the Guardian Flex and the MGHome units, and $199.95 for the MGMove. That’s in addition to the monthly monitoring cost. So if you’re on a strict budget, Medical Guardian may not be right for you. You may like MobileHelp, our best value pick, which has lower monthly prices and doesn’t charge equipment fees.

Best Value Medical Alert with Fall Detection: MobileHelp

The MobileHelp Elite medical alert device displayed with the charging dock and packaging.
AARP Smart Picks

Pros

 Wallet-friendly with no activation or equipment fees

 Impressive fall detection

 Standout score for operator professionalism

Cons

 Larger mobile pendant

 Mobile speaker was difficult to hear at times

 Device types: At-home and mobile

 Fall detection monthly cost: $10

 Maximum at-home device range: 1,400 feet

 GPS tracking: Yes, with mobile devices

Key takeaways from our testing

If you’re looking for an affordable medical alert, you may like MobileHelp, which offers its Classic Home cellular system starting at $29.95 per month. Its Elite mobile device starts at $41.95. With its lower initial cost and high performance in testing, it’s our pick for the best value medical alert system with fall detection.

While MobileHelp’s starting prices aren’t the lowest we’ve seen, it doesn’t charge equipment or activation fees. These fees can significantly increase your upfront cost. For example, Bay Alarm Medical’s mobile device, the SOS Micro, costs less, at $34.95 per month. But it has a one-time $104 equipment fee.

An older adult woman pointing to the emergency button on the base unit of the MobileHelp Classic Home medical alert device.
The MobileHelp Classic Home cellular device has an optional fall detection pendant (the wearable device with a blue button) that syncs to a base unit.
AARP Smart Picks
The MobileHelp Classic Home cellular device has an optional fall detection pendant (the wearable device with a blue button) that syncs to a base unit.

Both of MobileHelp’s systems, the Classic Home and the Elite, passed our fall detection tests. The Elite, a GPS-enabled mobile device, detected all 12 falls, while the Classic Home registered 10 out of 12. It missed one fall from a chair and one fall from standing. Based on our testing experience, chair falls tend to be the trickiest for a device to identify, since sitting reduces the height, speed and impact that motion sensors recognize as a fall from an upright position.

Fall detection wasn’t the only thing we liked during testing. All of our consumer testers consistently ranked MobileHelp’s operator professionalism and customer support as best in class. Gerianne, a 66-year-old tester, noted that the operators were “prompt and professional,” resulting in a perfect score, and Will, a 65-year-old tester, praised how “kind” they were and how easy it was to communicate with them during his three mock calls.

MobileHelp also earned a perfect score in our mystery shopper test, in which a lab tester calls the company’s customer service and asks questions as if they were a potential subscriber. Our lab tester said the customer service representative was helpful and thorough in their recommendations, offering explanations of how fall detection works and asking questions to understand our tester’s situation.

If you’re concerned about the look of a device, the Elite may not be for you. When Gerianne wore it as a pendant (it can also be worn on a belt clip), she noted that it wasn’t very discreet. “It’s one of the larger pendant devices I have tested,” she said. The size may be a downside if you want something less noticeable. However, a larger pendant could benefit older adults with dexterity limitations by making it easier to hold and press the help button.

The Elite’s sound quality also varied during calls. When connecting to the monitoring center, Gerianne said the sound from its two-way speaker was “a little muffled and lower in tone,” though she noted that she could still hear and gave it a solid mark for audio clarity. Will, a 65-year-old consumer tester, didn’t experience this with the Classic Home device, awarding its two-way speaker a perfect score for audio clarity.

Best Customer Support Medical Alert with Fall Detection: Bay Alarm Medical

The Bay Alarm Medical SOS Micro medical alert system on a table with the charger, manual and packaging around it
Courtesy of AARP Smart Picks

Pros

 Almost-perfect customer service score

 Very good fall detection

 Standout call connection time

Cons

 Trial period only lasts 15 days

 Shorter at-home device range (1,000 feet)

 Device types: At-home, mobile and smartwatch

 Fall detection monthly cost: $10

 Maximum at-home device range: 1,000 feet

 GPS tracking: Yes, for wearable devices

 Read more in our in-depth Bay Alarm Medical review

Key takeaways from our testing

Bay Alarm Medical earned the highest customer support rating of the medical alert companies we tested. Our customer support tests involve assessing things like a company’s number of contact methods (phone, email, etc.), customer service hours and number of languages supported. After mystery shopping to request information about a system for a family member, our lab tester reported a positive experience. The representative listened without interrupting, spoke clearly and asked follow-up questions to help find the best option rather than recommending a product right away. When the lab tester mentioned that her family member had a pacemaker, the rep recommended a wrist-worn device rather than a necklace to ensure both the pacemaker and medical alert device could operate safely. Magnets in the clasp of a pendant device may disrupt the pacemaker’s function. “He was very reassuring and attentive,” the lab tester said, adding that at no time did she feel rushed or pressured to place an order.

We also appreciate that Bay Alarm Medical offers several ways to contact its customer service, including by phone and email. We emailed customer service and received a response within the stated response time of two-to-three business days. Bay Alarm was one of the only companies on this list to respond within its self-imposed time frame.

The SOS Home device passed our fall detection tests by identifying nine of the 12 test falls. It missed one fall from a chair and two standing falls. Fall detection is never perfect, but this performance was still solid. Bay Alarm Medical also earned a perfect score for call routing, with some of the fastest connection times of the companies on this list. The call response time was under 30 seconds for each of the devices that we tested, with the fastest being its at-home unit, the SOS Home, at 22 seconds.

We also like that the company offers decorative Bella Charms for the pendant products that cover its wearable buttons to make them look like jewelry — an appealing option for people who prefer a more stylish look. These covers are available in three patterns and cost $28 each. They are not compatible with the SOS Micro or SOS Smartwatch.

The base unit of the Bay Alarm Medical Classic Home medical alert system.
Tester Will said he liked the “help” button on the Bay Alarm Medical Classic Home (seen here) since it’s large and easy to press.
Courtesy of AARP Smart Picks
Tester Will said he liked the “help” button on the Bay Alarm Medical Classic Home (seen here) since it’s large and easy to press.

While Bay Alarm Medical gives you a 15-day free trial period with its devices, most other companies on this list provide 30 days.Another drawback: Its at-home system has the shortest range on this list at 1,000 feet from the base station. While that's almost three football fields long, the at-home devices of the other companies we assessed have ranges of 1,300 or 1,400 feet.

Most Discreet Medical Alert with Fall Detection: LifeStation

The LifeStation Pearl medical alert system on a table in the charger and next to the manual.
Courtesy of AARP Smart Picks

Pros

 All devices passed our fall detection test

 Discreet devices

 Accurate GPS location

Cons

 At-home device setup was unclear

 No app for caregivers

 Device types: At-home, mobile and smartwatch

 Fall detection monthly cost: $8

 Maximum at-home device range: 1,300 feet

 GPS tracking: Yes, with mobile devices

 Read more in our in-depth LifeStation review

Key takeaways from our testing

We tested three LifeStation devices for their ability to detect falls: the Pearl, a GPS-enabled mobile device; the Sidekick Home, an at-home device; and the Sidekick Smart, a smartwatch. All passed by catching at least nine of the 12 test falls:

  • The Sidekick Home detected nine out of 12
  • The Sidekick Smart detected nine out of 12
  • The Pearl detected 12 out of 12

Consumer testers said that the wearable devices were among the best-looking and most inconspicuous of the ones they had evaluated. Consumer tester Donna gave both the Pearl and Sidekick Smart perfect marks for device discreetness.. “I like that it’s white and blends in well with my clothing,” Donna said of the Pearl. “It’s also relatively small and compact.”

Donna said the Sidekick Smart “looks just like a regular watch, so no one would guess it’s a medical alert device.” If an understated design would make you feel more comfortable wearing a medical alert device, LifeStation could be a good option.

Woman putting on the LifeStation Pearl medical alert system while sitting on a bed
Tester Donna, pictured here putting on the LifeStation Pearl medical alert system, said this device was comfortable and discreet.
Courtesy of AARP Smart Picks
Tester Donna, pictured here putting on the LifeStation Pearl medical alert system, said this device was comfortable and discreet.

Donna said the operators at the LifeStation monitoring center were friendly and professional. “They were very understanding when I told them I was testing the device and recommended I do it at least once a month.”

Tester Will noted that the Sidekick Smart’s GPS was accurate when he assessed the device away from home. He said the operator was able to confirm his location, down to the apartment number where he was visiting. LifeStation’s monitoring centers could also verify all three locations that our lab testers visited — a suburban grocery store, a hardware store and the cell phone lot of a major international airport.

Will gave the Sidekick Home only fair scores for ease of setup. “The instructions in the user manual were a little unclear,” he said. “It took me a couple of rereads to get it right.” Another knock: While many medical alert companies provide an app for caregivers to track the user’s location, this system does not. That said, LifeStation does offer a Find My Loved One feature that sends real-time location updates via text messages toemergency contacts.

Best Medical Alert Pendant with Fall Detection: LifeFone

The Lifefone VIPx2 medical alert system on a table next to the lanyard and charging dock
Courtesy of AARP Smart Picks

Pros

 Longest battery life on this list

 Easy setup

 Accurate fall detection

Cons

 Muffled audio

 Watchband may be uncomfortable

 Device types: At-home, mobile and smartwatch

 Fall detection monthly cost: $5

 Maximum at-home device range: 1,300 feet

 GPS tracking: Yes, with mobile devices

Key takeaways from our testing

We tested three LifeFone products with automatic fall detection: the Safe Watch Active smartwatch, VIP Active pendant and VIPx2 pendant. The VIPx2, a mobile device that can be worn as a necklace or on a belt clip, was designated as the best medical alert pendant overall. One feature we like is its 18-day battery life — the longest on our list. Similar devices last about three to five days. Long battery life could help older adults who forget to regularly charge their equipment. The VIPx2 also has another notable benefit for new users: easy setup. In fact, tester Donna gave it a perfect score for this convenience. “All I had to do was take it out of the box and charge it,” she said.

During our testing, every LifeFone device registered nine out of 12 falls, which is a passing score. Another plus: They all look inconspicuous. The VIP Active received an average rating for discreetness, while the VIPx2 and Safe Watch Active earned very good ratings or higher.

Wearing the smartwatch, tester Will said, “It’s 100 percent discreet. No one would know this is a medical alert system. The watch blends seamlessly with my clothing and doesn’t stand out.” Referring to the VIPx2, Donna said, “This necklace is easy to put on and remove. It has a nylon cord, feels light and looks discreet.”

A woman wearing the Lifefone VIPx2 medical alert pendant around her neck
Tester Donna said the nylon neck cord of the LifeFone VIPx2 medical alert pendant was comfortable, and the device felt lightweight, which made it easy to wear.
Courtesy of AARP Smart Picks
Tester Donna said the nylon neck cord of the LifeFone VIPx2 medical alert pendant was comfortable, and the device felt lightweight, which made it easy to wear.

Our lab testers were routed to a live agent in under 30 seconds with LifeFone, but the audio was muffled at times on certain devices. On the positive side, the VIPx2 pendant earned a perfect score for audio clarity, which supported its designation as the best pendant. Tester Will said calls through the VIPx2’s two-way speaker were “clear and easy to hear.” 

Tester Donna had a different opinion about the Safe Watch Active. “The audio was generally clear, but a bit muffled since the speaker is on the back side of the watch,” she said. The VIP Active pendant also has its speaker on the back, resting against the chest, which Donna said made it a bit difficult to hear. 

Tester Will also had mixed feelings about the Safe Watch Active. It looked discreet, he said, but also reported that the watchband felt uncomfortable. “It’s made of rubber, so it rubs on your skin,” he said, giving it a midrange comfort score.

 

Best Mobile-Only Medical Alert with Fall Detection: IRIS Ally by Consumer Cellular

The IRIS Ally medical alert system on a table next to the charging port, manual and packaging
AARP Smart Picks

Pros

 Top-notch fall detection

 No added fee for automatic fall detection

 Attentive operators

Cons

 No at-home device

 No companion app

 Device types: Mobile

 Fall detection monthly cost: Free

 Maximum at-home device range: N/A

 GPS tracking: Yes

Key takeaways from our testing

The IRIS Ally — designed to be worn around the neck or on a belt clip or waistband — registered every fall in our testing. Another advantage: Its exemplary fall detection is included at no extra cost. The other companies we tested offer fall detection as an add-on feature for $5 to $10 more per month.

We also like the option to buy a certified refurbished device that users returned within the 30-day trial window at a reduced price. Instead of paying $99.99 for a brand-new device, you pay $80.99 for a refurbished one.

When tester Donna called the monitoring center during testing, the operator recognized that it was her first time calling and provided a helpful orientation on using the device and contacting the monitoring center. She added that the operator was very professional and the audio through the IRIS Ally device’s speakers was “crystal clear,” resulting in a perfect score for that metric.

Consumer testers had a similar experience with the operators, who were “warm and welcoming” and provided a helpful tutorial on the first call. This attention to detail from the operators could benefit older adults who are new to medical alerts or hesitant about interacting with the monitoring center.

 

A woman putting pressing the help button on the IRIS Ally medical alert device.
Tester Donna said that because the help button on the IRIS Ally is flat, she didn’t worry about accidentally pressing it if she bumped into something.
AARP Smart Picks
Tester Donna said that because the help button on the IRIS Ally is flat, she didn’t worry about accidentally pressing it if she bumped into something.

The IRIS Ally may be a good option for cost-conscious shoppers looking for a device they can wear and use on the go. However, Consumer Cellular doesn’t offer an at-home medical alert system, which may be an issue for older adults who tend to stay home or want a base unit in their house. 

The IRIS Ally has no companion app that lets caregivers track their loved one’s location. It also received a poor score for language support, with customer support offered only in English, Spanish and French. Many of the other medical alert system companies we evaluated offer assistance in more than 100 languages.

How we test the best medical alerts with fall detection

As with other categories like pulse oximeters and blood pressure monitors, we began our testing of the best medical alert systems for fall detection by researching the market. Which products are popular and why? Which offerings have the best reviews — and are the reviews legitimate? Which companies offer fall detection technology, and how much does it cost?

To assess these systems, we recruited adults ages 60 to 66 to serve as consumer testers. They shared unbiased feedback on the appearance of the devices, the professionalism of monitor-center operators and their confidence in relying on the devices during an emergency. We also asked testers to rank how easy it was to set up and charge the devices.

In addition, we performed a series of lab-controlled tests in which we analyzed a few important factors to consider when shopping for these systems, including:

  • Fall detection
  • Call connection speed
  • Audio clarity
  • Operator professionalism
  • GPS location tracking
  • Customer support

Fall detection was assessed by our lab testers for these four types of falls:

  • Fall from a chair: Tester sits in a chair and falls forward onto a mat
  • Standing fall: Tester stands, then drops to their knees and braces the fall onto a mat with their arms outstretched.
  • Lateral standing fall: Tester stands, then falls sideways onto a mat
  • Backward fall: Tester stands and falls backward onto a mat

Each fall was attempted a minimum of three times per device, resulting in at least twelve falls total. For more details on our process, you can read our medical alert system testing methodology page.

How does fall detection work?

Many medical alert systems have built-in sensors that automatically connect to a monitoring center when they detect sudden movement or a drop. 

But what are these sensors? The first type is called a triaxial accelerometer. It measures speed, movement direction and impact in three directions: across the waist, from head to toe and from back to front. 

The second type is a barometric pressure sensor, which tracks altitude changes when the user drops to the ground from a standing position. 

In addition, fall detection technology uses gyroscopes to measure changes in body angle or orientation associated with a loss of balance.

No fall detection device is perfect

Fall detection technology isn’t always 100 percent accurate. This has been borne out by our testing and our April 2026 survey of 300 adults who had purchased medical alert systems. Seventy-two percent of the respondents told us that the fall detection on their devices worked as it should. However, 14 percent reported that the feature “sometimes works as it should.” One percent reported that it failed to detect falls. 

The takeaway? A medical alert device with fall detection is a safety net, not a guarantee. That’s the view of Daniel Elliot, an occupational therapist and director of clinical partnerships and programs at Jukebox Health in New York City. But he notes that the technology may provide peace of mind for adults who live by themselves or spend long stretches of time at home alone.

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Elliot also says medical alert systems with fall detection work best when used in addition to the basics that prevent falls in the first place, like removing tripping hazards, having good lighting at night and installing grab bars where beneficial.

How to choose the best medical alert with fall detection

There are several reasons for investing in a medical alert system with fall detection. Nicole Brackett, a licensed practical nurse and director of quality and care delivery at Homewatch CareGivers in Denver, says she most commonly recommends that older adults wear medical alert devices when they are at high risk for falls.

People with neurological conditions affecting the brain, such as Parkinson's disease, epilepsy and dementia, may also benefit, she adds. These systems could also help older adults who use mobility aids or assistive devices such as walkers, wheelchairs, prosthetics or orthotics, as well as those who need temporary support after surgery or a hospitalization.

Fall detection may be especially important for older adults with dementia. One of our focus group participants, 30-year-old Destiny from New York City, told us that she cares for her grandfather, who has dementia. He often isn’t aware he's wearing a medical alert device, so he might not be able to press the button for help if he falls. Destiny said she bought him a medical alert system with fall detection for her peace of mind and his safety.

Clearly, there are benefits to this technology. But how can you determine which medical alert system with this technology is best for you? You may want to consider a system that offers the following features.

Accurate fall detection

If you’re shopping for yourself or a loved one and fall into one of the categories where automatic fall detection would be a benefit, look for a device that offers accurate fall detection capabilities. Most of the companies on this list have automatic fall detection as an optional feature that costs $5 to $10 per month. One company, IRIS Ally from Consumer Cellular, includes it at no extra charge.

While not everyone will need this feature, it is popular. In our April 2026 survey, nearly 80 percent of the respondents said they had purchased a medical alert system after a fall or other medical emergency.

Focus group highlight

When we held a focus group in April 2026 of seven people who had purchased a medical alert system in the last three years, nearly all participants were caregivers who had purchased a device for a loved one. Several participants cited a fall as the reason they decided to buy a device. For instance, Paul, a 57-year-old participant from Washington state, said that his mother had fallen in her bathroom and broken her hip when no one else was home, so he’d purchased a medical alert system for peace of mind.

Fall detection may benefit older adults who are at risk of falling from various health conditions, such as medication side effects, hearing loss or osteoporosis. If you’re shopping for a medical alert system for yourself, consider whether you need add-on fall detection or can skip the additional costs.

GPS tracking

While GPS tracking doesn’t come with at-home wearable devices, it is available for mobile devices. Roughly 40 percent of our survey respondents cited this capability as an important consideration when they purchased a medical alert system.

This feature may be especially desirable for active older adults and — as our focus group revealed — for older adults who have dementia and are prone to wandering. 

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Elliot, the occupational therapist in New York City, says GPS tracking can help caregivers easily know where their loved one is. But the monitoring process for caregivers varies by company. Some, like Medical Guardian, have an app to log into for monitoring. In contrast, LifeStation doesn’t have an app but lets you send a text to get your loved one’s location.

All the companies on this list passed our GPS location tests, which involved our lab team traveling to three common locations and verifying whether the call centers could confirm the new location.

Battery life

If a medical alert device relies on battery power, it only works if the user keeps it charged and actually wears it. 

In general, among wearable devices, the best medical alert systems with fall detection vary in battery life. If the user has difficulty remembering to charge a device, consider choosing a medical alert system with a longer battery life. 

Based on our research and testing, medical alert smartwatches tend to have the shortest battery life and require daily charging. Pendant devices have the longest, with charges lasting for days. At-home systems typically plug into a wall outlet, though they often have backup batteries that keep the device running during power outages, often for over 30 hours.

Many devices indicate when they need to be charged. For example, Bay Alarm Medical’s SOS Mobile displays a blinking red light when its battery drops to 10 percent.

15 questions to ask before buying a medical alert system

  1. Is it comfortable enough for daily wear? Pay attention to the fit and strap material — especially if you or your loved one has sensitive skin. A lightweight device you can wear continuously in a comfortable, easily accessible spot is key.
  2. Does the device look discreet? You or your loved one may be more likely to wear the device regularly if it looks inconspicuous. Ask whether there are color options or ways to customize the device's appearance, such as adding charms.
  3. Is the device waterproof? It’s important to choose a device that still works when wet, as falls can happen in the tub or shower.
  4. How long does the battery last? Some wearable devices require daily charging, while others last several days. Check how often the device needs to be charged and how long it takes to recharge. Are there low-battery alerts?
  5. How does it stay connected? Ask if an at-home device needs a landline or cellular connection and what happens if service goes out. If it relies on a cellular connection, ask what provider (like Verizon or AT&T) it uses and how to check signal strength in your area. 
  6. Does it have automatic fall detection? Confirm whether the device can automatically identify when the user falls. Ask whether the company has data on the accuracy of its automatic fall detection, or read Smart Picks reviews of the device you want to know about.
  7. How does the company keep your data secure? Find out how the company collects, stores and shares your information. If the system uses GPS or cameras, ask who can see your data and if you can control access.
  8. Who answers when you press the button? Make sure the system offers 24/7 call center monitoring. Ask whether the company operates its own response center, what the average response time is and whether operators can communicate in your (or your caregiver’s) preferred language.
  9. What customer support is available? Check the company’s technical and customer support hours and how to contact them (email, phone, online form, etc.). Ensure you can easily reach them for device setup, troubleshooting or repairs.
  10. How are false alarms handled? Accidentally pushing the help button may happen. Find out how to cancel an accidental alert. Ask about any fees or penalties for false alarms.
  11. How are family or caregivers notified of issues or emergencies? Ask whether the system can contact family members in emergencies. Is there a companion or caregiver app to help loved ones monitor alerts, battery status or the user’s location? If so, ask which features are included, whether they cost extra and who controls access.
  12. What are the costs? Request a clear breakdown of all fees, including monthly charges, equipment costs and activation or membership fees. Do certain features, such as automatic fall detection or a companion app, cost extra? 
  13. What is the cancellation policy? Understand whether the company charges any cancellation or equipment return fees. Is there a trial period or refund policy for unused service? 
  14. Is there a long-term contract? Avoid any company requiring you to sign a long-term contract. Most reputable companies let you pay on a month-to-month basis. 
  15. Is the company reputable? Read customer reviews, explore our Smart Picks coverage and check the Better Business Bureau for complaints. Look for repeated complaints about billing, equipment reliability or emergency response.

Does Medicare cover medical alerts with fall detection?

Original Medicare does not cover medical alert systems, but some Medicare Advantage plans may. To find out, contact your insurance provider.

Additionally, the United States Department of Veterans Affairs (VA) may offer coverage to qualifying veterans. The VA recommends speaking with your primary care doctor about using a medical alert device to see if you qualify.

Does insurance cover medical alerts? 

In general, most private insurance providers don’t cover medical alert systems. However, coverage varies by insurer, so it’s best to check your plan to confirm. Some insurers may reimburse you if the device is medically necessary, though they may require a prescription or a copy of the doctor's order.

How to save money on medical alerts?

You may not have to pay full price for a medical alert system. Consider the following ways to save money when shopping.

  • Watch for sales events. Many medical alert companies run sales on their products around holidays. We’ve seen sales up to half off around holidays like the Fourth of July.
  • Use HRA/FSA/HSA funds if possible. A health reimbursement account (HRA), flexible spending account (FSA) or health savings account (HSA) may cover medical alert systems, but it’s best to check your account terms to be sure.
  • Pay for monitoring services in advance. If you pay for three months or the whole year up front, companies almost always knock a few dollars off the monthly price. For example, if you buy Medical Guardian’s MGHome device, you can save $4 per month on a subscription by paying for a year in advance. 

Comparing the costs of the best medical alert devices with fall detection

The price of the best medical alert systems with fall detection ranges from $25 to $44.95 per month. The prices in the chart below are the lowest monthly starting costs offered by each company. The price you pay depends on the device and any additional features you select, like fall detection. On average, fall detection costs an extra $10 per month, though the amount can vary.

Many companies also charge equipment fees that you pay up front. This charge varies by device, though we’ve seen it range up to $199.95 for a smartwatch. Our best value pick, MobileHelp, doesn't charge equipment fees.

If you have concerns about signing up for a new monthly subscription, it may help to know that all of our focus group members said they believed the cost of medical alert systems was worthwhile for their peace of mind and the safety of their loved ones. For example, Paul, a 57-year-old participant who lives in Washington state, bought a system for his mother. He said he sees the service cost as just another monthly subscription. Nearly 86 percent of our survey respondents agreed and said they were satisfied with the monthly cost.

Experts we consulted

For each AARP Smart Picks review, we interview medical experts and industry professionals to gather valuable insights that help guide our recommendations. Featured experts in this article include:

  • Cherie Macri, an occupational therapist, adjunct professor of occupational therapy at Quinnipiac University and director of EnCompass at Masonicare, a not-for-profit provider of health care and retirement living for older adults in Connecticut
  • Daniel Elliot, an occupational therapist and director of clinical partnerships and programs at Jukebox Health in New York City
  • Nicole Brackett, a licensed practical nurse and director of quality and care delivery at Homewatch CareGivers in Denver, who has over 30 years of experience in long-term care and Alzheimer's and dementia care

FAQs

Does the Apple Watch have fall detection?

Yes, many Apple Watch models have sensors that can detect hard falls and connect you directly with emergency services (Apple Watch SE or later, Apple Watch Series 4 or later or Apple Watch Ultra or later). If a fall is detected, the watch sounds an alert and gives you the option to call for help or dismiss it. If you remain motionless for about a minute, the watch begins a 30-second countdown before automatically calling emergency services. Unlike most monitored medical alert systems, Apple Watches don't connect you with a dedicated monitoring center.

Which medical alert system has the best fall detection?

Medical Guardian had the best fall detection in our testing. Its three devices all detected at least 10 out of 12 falls. One of them, the in-home device, detected all 12. In addition, all companies on this list averaged at least nine out of 12 detections.

Do fall detection devices work in the shower?

Yes, most medical alert systems with automatic fall detection are designed to be worn in the shower. Water resistance varies by model, so check the device's water-resistance rating before buying and confirm whether the manufacturer recommends wearing it while bathing.

Can a medical alert device detect a fall if you don’t press the button? 

Yes, devices with automatic fall detection use built-in sensors to identify movements that may indicate a fall. If a fall is detected, the device can alert a monitoring center without you pressing the help button. Because the technology isn’t foolproof and may miss some falls or trigger some false alarms, it’s still important to press the help button whenever possible.

Questions or feedback? Email us at AARPSmartPicks@aarp.org.

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