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Ford is recalling nearly 1.9 million Explorer SUVs because pieces of exterior trim may fly off and become a road hazard, increasing the risk of a crash.
The clips securing the A-pillar trims, framing the windshield where it meets the roof, may loosen and detach, according to U.S. National Highway Traffic Safety Administration (NHTSA) documents.
Ford is aware of 568 consumer complaints and more than 14,000 warranty reports that cited the parts were missing or detached. However, the company says it is not aware of any crashes or injuries resulting from the problem.
Although Ford did not originally intend to conduct a recall, after receiving additional feedback from the NHTSA and its Canadian counterpart, the company agreed to inspect and replace the affected vehicle parts, according to a time line of the recall.
All Ford Explorer 2011–2019 models are potentially affected. However, it’s estimated that only 5 percent of them will have the recall defect.
Letters notifying owners of the safety risk will be mailed by March 13. A follow-up letter will be sent once a remedy is available. When that happens, dealers will inspect and replace the trim as necessary, free of charge.
Anyone with questions about the recall may contact Ford customer service at 1-866-436-7332. The number for this recall is 24S02.
Additionally, you can reach the NHTSA Safety Hotline at 888-327-4236. Anyone can check for recalls specific to their vehicle by inputting their vehicle identification number (VIN) at the NHTSA website.
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