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New York Family Caregiver Resource Guide
No matter where you are in the caregiver journey, these local agencies and organizations can help make the process easier
Local resources
Capital Region | Long Island | NYC | Western New York and Erie
Caregiving may be one of the most important and challenging roles you’ll ever take on. Whether you’re beginning to plan, caring for a family member at home, in a facility or from a distance, or managing end-of-life responsibilities, having reliable information and resources at your fingertips can make the journey easier.
AARP developed this family caregiver guide with caregivers in mind. It is a starting point to help you find services, information and support for yourself and the people you care for.
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To order a print copy of this guide, call the toll-free AARP Family Caregiving Resource Line at (877) 333-5885 and indicate which state guide you would like to receive. A copy will be mailed to you.
Many of the resources referenced in this guide are not offered by AARP. Any information you provide to other organizations will be governed by their privacy policies.
Statewide Resources
Caregiver Support
New York State Office for the Aging Caregiver Resources
(800) 342-9871
Connects family caregivers with respite services, case management, counseling, support groups, training and other local resources through New York State’s aging services network and NY Connects.
New York State Kinship Navigator
(877) 454-6463
Helps grandparents, relatives and other non-parent caregivers raising children access information and referrals for financial assistance, legal issues, caregiver rights and local support services.
New York State Caregiving & Respite Coalition
(585) 287-6393
Provides training and education to help caregivers access respite resources, including respite care vouchers.
Catholic Charities Caregiver Support Services
(518) 372-5667
Offers consultations and support groups for caregivers of adults age 60 and older in upstate New York.
Finances
(212) 398-5045
Offers training and workshops to help older adults understand eligibility for federal and state programs.
New York State Office of Temporary and Disability Assistance
(518) 473-1090
Helps residents determine eligibility and apply for programs including Supplemental Nutrition Assistance and Home Energy Assistance.
New York State Paid Family Leave
(844) 337-6303
Provides information about paid family leave available to eligible employees who need time away from work to care for a family member or bond with a newborn or adopted child.
Legal Assistance
Center for Elder Law & Justice
(716) 853-3087
Provides free civil legal services to older adults, people with disabilities and some low-income residents in Western New York.
(212) 577-3300
Provides legal services and advocacy to eligible New Yorkers, including assistance with age-related legal concerns.
Health & Insurance
Health Insurance Information, Counseling and Assistance Program
(800) 701-0501
Provides counseling and answers questions about Medicare, Medicare Advantage, prescription drug coverage, Medigap and other health and long-term care insurance.
New York State Department of Health Medicare Savings Program
(800) 541-2831
Helps eligible low-income residents with Medicare premiums and other Medicare-related costs.
(855) 355-5777
New York’s official health plan marketplace, providing access to health coverage and financial assistance for eligible residents.
Housing & Long-Term Care
(212) 273-5272
Provides affordable housing and a range of services for older adults, including home care, legal assistance, health and mental health services, meals, social programs and caregiver support.
New York State Long-Term Care Ombudsman Program
(855) 582-6769
Advocates for residents of nursing homes and other adult care facilities and helps residents, families and others address concerns about long-term care.
Information & Services
New York State Office for the Aging
(844) 697-6321
Provides information about programs and services for older adults, including caregiving, health, housing, employment and elder abuse resources.
(800) 342-9871
Helps older adults, people with disabilities, caregivers and families find long-term services and supports, including home care, transportation and meal services.
(212) 741-2247
Provides programs and services for LGBTQ+ older adults, including health and wellness, arts, cultural and social programming.
(212) 971-7600
Provides housing, home care, health care, social services and community-based programs for older and vulnerable New Yorkers.
Western New York Integrated Care Collaborative
(716) 431-5100
Connects government agencies and community organizations providing education and community-based programs for older adults, people with disabilities and caregivers.
End-of-Life Care
Hospice & Palliative Care Association of New York State
(518) 446-1483
Provides patients and families with information and resources related to serious illness, hospice and palliative care.
Local Resources
Capital Region
204 Lafayette Street, Suite 2, Schenectady, NY 12305
(518) 435-1770
Provides free civil legal assistance and representation, including elder law, wills, housing and foreclosure, domestic violence, immigration, bankruptcy and credit, and veterans law.
Legal Aid Society of Northeastern New York
95 Central Avenue, Albany, NY 12206
(833) 628-0087
Provides free civil legal assistance to eligible people in areas including housing, foreclosure, public benefits, domestic violence, consumer matters and disability issues.
Jewish Family Services of Northeastern New York
184 Washington Avenue Extension, Albany, NY 12203
(518) 482-8856
Provides counseling and support services focused on independence, resilience and healthy aging for individuals and families across the region.
2021 Western Avenue, Suite 104, Albany, NY 12203
(518) 456-2898
Provides free non-medical services to help people remain independent at home, including transportation, shopping assistance, friendly visits, caregiver respite, paperwork assistance and telephone reassurance.
Mercy Care for the Adirondacks
P.O. Box 7, Lake Placid, NY 12946
(518) 523-5585
Provides volunteer-supported services for older adults, including friendly visits, technology assistance, errands, non-medical transportation, health education and help navigating health and social services.
Long Island
Alzheimer’s Association, Long Island Chapter
300 Broadhollow Road, Suite LL100, Melville, NY 11757
(631) 629-6950 | 24/7 Helpline: (800) 272-3900
Provides care consultations, caregiver support groups, early-stage programs and education for Nassau and Suffolk County families affected by Alzheimer’s and other dementias.
99 Quentin Roosevelt Blvd., Garden City, NY 11530
(516) 539-0150
Provides respite services for Nassau County family caregivers, as well as Meals on Wheels and senior center programs.
790 Park Avenue, Huntington, NY 11743
(631) 427-3700
Provides programs for older adults and caregivers designed to support health, independence and quality of life, including information about respite care.
One Farmingdale Road, West Babylon, NY 11704
(631) 669-5355
Provides respite care assistance and support to family caregivers in Suffolk County.
Long Island Alzheimer’s & Dementia Center
1025 Old Country Road, Suite 115, Westbury, NY 11590
(516) 767-6856
Provides services, respite and support to people living with Alzheimer’s disease and related memory disorders and their family caregivers.
Peconic Bay Medical Center Caregivers Stay-In-Touch Program
1 Heroes Way, Riverhead, NY 11901
(631) 548-6259
Provides caregivers with complimentary check-in calls from social workers and volunteer caregiver coaches, along with information and support.
New York City
NYC Department for the Aging Caregiving Resources
(212) 244-6469
Connects family caregivers with programs, services and resources throughout New York City through Aging Connect and its service network.
Western New York, Central New York & Finger Lakes
Alzheimer’s Association, Western New York Chapter
6400 Sheridan Drive, Suite 320, Amherst, NY 14221
(716) 626-0600 | 24/7 Helpline: (800) 272-3900
Provides education, support groups, care consultations, early-stage programs, respite resources and other services for people living with dementia and their caregivers.
Erie County Department for the Aging
95 Franklin Street, Room 1329, Buffalo, NY 14202
(716) 858-8526 | caregiver@erie.gov
Provides information, counseling, training, respite services, home safety resources and caregiver support through local and national family caregiver programs.
Health Foundation for Western & Central New York
500 Seneca Street, Suite 600, Buffalo, NY 14204
(716) 852-3030
Works to improve health and advance health equity across Western and Central New York, including initiatives supporting older adults and family caregivers.
Institute for Caregivers (I Care), Onondaga County Office for Aging
(315) 435-2362 | ext. 4693
Provides education and training to help current and future caregivers build practical skills and respond to their own needs and those of the people they care for.
1900 S. Clinton Avenue, Rochester, NY 14618
(585) 244-8400
Provides information and services for older adults and caregivers, including assessments, care management, dementia care coordination, family consultation, respite options, support groups, workshops and memory cafés.
Monroe County Office for the Aging
435 E. Henrietta Road, 3rd Floor, Rochester, NY 14620
(585) 753-6280
Connects older adults and caregivers with caregiver assistance, respite, home support, transportation, legal services, health promotion, information and counseling.
(800) 342-9871 | Caregiver Resource Assistance through NY Connects
A free online resource offering caregivers training and information on topics including self-care, dementia care, stroke recovery and medication management, along with connections to local resources.
1900 S. Clinton Avenue, Rochester, NY 14618
(585) 325-2800
Helps older adults, people with disabilities and caregivers identify and navigate long-term services and supports.
(855) 260-3274
Provides caregivers of veterans with information, education, counseling resources and connections to local VA caregiver support teams.
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