AARP Hearing Center

Key takeaways
- The Centers for Medicare & Medicaid Services runs Medicare.
- The Social Security Administration handles enrollment.
- State Health Insurance Assistance Programs offer personal help.
- Medicare Rights Center counselors also answer questions.
- AARP has stories, tutorials, webinars, videos and a Help Center.
- Each state’s insurance department regulates Medigap plans.
Medicare can be complicated.
But several great resources can help you get answers to your Medicare questions — whether you want to know more about costs, coverage, eligibility, enrollment or how to choose supplemental policies.
1. Centers for Medicare & Medicaid Services
The federal Centers for Medicare & Medicaid Services (CMS), part of the U.S. Department of Health and Human Services, runs the Medicare program. Its Medicare.gov website offers information about:
- How Medicare works
- What it covers
- What it costs
- When to enroll
- How to request payment for a Medicare service
- How to appeal a coverage or payment decision
- How to buy private insurance policies that can fill in some out-of-pocket costs
The entire website is available in English and Spanish. To switch to Spanish, click on Cambiar a español in the upper right corner of your screen.
The Medicare & You handbook, updated annually, explains what Medicare covers, how it works, when you need to sign up and any changes to the rules. It and other print publications are available in more than two dozen languages.
Review and compare options. The Medicare Plan Finder is the best way to find out about costs and coverage for Part D prescription drug plans, private Medicare Advantage plans and Medigap supplemental insurance policies in your area. This holds true whether you’re choosing a plan when you’re first enrolling in Medicare or during open enrollment each year.
Medicare offers a similar service to help you search for and compare health care providers, including dialysis centers, doctors and home health care services.
Talk by phone or online. If you have questions about Medicare rules, coverage and claims, call Medicare’s help line at 800-633-4227, which spells 800-MEDICARE, or use the Live Chat function, which is generally available 24/7 except for some federal holidays. Information is available in about two dozen languages, including Spanish and Chinese.
2. Social Security Administration
Even though CMS runs the Medicare program, the Social Security Administration (SSA) handles Medicare enrollment, deductions of the Part B and potentially Part D premiums from Social Security monthly payments and changing your address. You can enroll in Medicare on the Social Security website during your initial enrollment period or a special enrollment period, or you can visit an SSA office to sign up.
The agency can help with questions about enrolling in Medicare and your eligibility; applying for the Part D prescription Extra Help program, which provides financial assistance for Medicare beneficiaries with low incomes and assets; and contesting high-income surcharges for your Medicare premiums, known as an income-related monthly adjustment amount.
Join AARP’s fight to protect Social Security
You’ve worked hard and paid into Social Security with every paycheck. But recently, we’ve heard from thousands of worried Americans. Join us in sending a loud and clear message to lawmakers.
The national toll-free phone number is 800-772-1213. It operates 8 a.m. to 7 p.m. local time weekdays. You can also visit your local Social Security office.
Because of recent staff and service cuts at the agency, be prepared for long hold times if you call and long wait times if you drop in. Social Security Administration officials suggest making an appointment if you want to talk to a representative face-to-face.
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Getting Help Paying for Medicare Premiums, Deductibles, Copays
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