FAQs

What terms apply to my use of Care Connect?

Your use of Care Connect materials are subject to two sets of terms. Your use of AARP Care Connect content is governed by AARP’s Terms of Service and Privacy Policy and when you access ianacare’s Caregiving Organizer, you will agree to their terms.

Care Connect is an AARP program that offers access to tools and features to help caregivers manage the day-to-day responsibilities of caring for loved ones.

 

AARP developed Care Connect to provide caregivers with a trusted, personalized, interactive resource that includes content and tools to make the caregiving experience more streamlined. Care Connect links to a Caregiving Organizer Tool from ianacare, a third-party provider, for users to stay organized and invite family and friends onto a unified care team for easy coordination of everyday tasks, such as dropping off groceries, picking up medication from the pharmacy, providing respite care and more. The Caregiving Organizer can help caregivers manage daily responsibilities more effectively, while the mobile application will allow caregivers to access AARP’s services on the go.

The program is available at no cost to all AARP members and registered users of aarp.org.

AARP members and registered users of aarp.org should follow these steps:

 

1. Visit aarp.org/caregiving/care-connect.

2. Login with your aarp.org registration.

3. Accept the Terms of Service and Privacy Policy

4. Start exploring Care Connect.

 

Need to create your AARP online account? Follow these steps:

 

1. Create an AARP.org online account.

2. Fill out the registration form by following the on-screen instructions.

3. If you are a member, be sure to provide information that matches your AARP membership record.

Once you’ve logged in, we recommend that you start by accessing the Caregiver Organizer Tool and Learning Library.

The Caregiver Organizer Tool provides tools to organize and mobilize family and friends into a single care team to easily coordinate everyday tasks.  Whether it’s dropping off groceries, coordinating doctor visits, picking up medication from the pharmacy, or providing respite care, the Caregiver Organizer Tool can keep you and your care team organized and communicating efficiently. This service is offered by a third party, ianacare. You can access the Tool by following these steps:

 

1. Visit aarp.org/caregiving/care-connect/organizer

2. If you haven't signed up for ianacare, click the signup button or sign in if you already have.

 

The mobile application will allow caregivers to access Care Connect services on the go. After you have signed up at aarp.org/caregiving/care-connect/organizer and created an Ianacare password, you can access the mobile app by downloading the app from the Apple Store or Google Play.

The Learning Library allows you to access content and resources from AARP to help guide you through key milestones and decisions you may need to make in your caregiving journey. You can access the Learning Library by following these steps:

 

1. Visit aarp.org/caregiving/care-connect.

2. Click on the link in the left navigation titled Learning Library.

AARP created state caregiver resource guides to help family caregivers access key community programs, services and agencies. You’ll find links to local, state and federal resources and solutions. You can access the Caregiving Resource Center by following these steps:

 

1. Visit aarp.org/caregiving/care-connect.

2. Click on the link in the left navigation bar entitled Local Resources.

Yes. Read our Accessibility Statement.

Click the Unsubscribe link at the bottom of your email.

Read our Privacy Policy to understand how AARP collects, uses, shares and protects personal data.

Read our Privacy Policy to see how we protect personal data.

Read our Privacy Policy to understand how AARP collects, uses, shares and protects personal data.

Read our Privacy Policy.

Read our Terms of Service.

In most browsers, you can bookmark Care Connect by using the tools next to your web address input field.

First, try resetting your password. If you still have trouble, contact us at the AARP Help Center.

Click reset your password.

Care Connect supports the most recent versions of Google Chrome, Microsoft Edge, Safari or Firefox.

Currently Care Connect supports iOS version 14 and above and Android Oreo 8.0 and above.