AARP Hearing Center
Clear, compassionate communication with family caregivers is essential to coordinated, person-centered care. Integrating caregivers throughout the care process strengthens outcomes and reflects a commitment to inclusive, culturally responsive practice.
Explore Key Practices
This publication highlights practical strategies to enhance patient and family engagement. Learn more about how to:
- Use plain language: Communicate clearly by avoiding medical jargon when speaking with family caregivers.
- Include caregivers in rounds: Foster transparency and shared decision-making by involving caregivers during clinical discussions.
- Provide written and verbal instructions: Reinforce understanding and retention through multiple formats.
- Train staff in empathy and listening: Build trust and rapport by equipping staff with skills to engage caregivers compassionately.
Explore the full publication to understand the supporting evidence and learn how to implement each approach effectively in your care setting.
Find all the publications in AARP’s Promising Practices Publication Series for Health Care Leaders.
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