A Happy Ending for Vietnam Vet Caught Up in Tech-Support Scam

When he searched the web for an HP phone number, he went to a look-alike website that seemed legitimate, only wasn’t. The site gave a business address that he later learned was a strip mall in California. He dialed the number and the con artist who answered gave his name as “John William.”

Things went from bad to worse when the victim granted the crook’s request for remote access to his computer. The victim only gave permission because he thought he was dealing with HP — not an impostor.

Lesson 2: Never let a stranger have remote access to your computer — unless you are 100 percent sure the person is trustworthy.

The victim became alarmed while he watched his computer screen and saw the fraudster go to amazon.com. He protested, telling “John William” that he didn’t want to buy anything. Hoping to prevent misuse of his Amazon account — and to end the matter — the victim then shut his computer off.

But the mischief didn’t stop. Soon the victim received a package containing three Best Buy gift cards worth a total of $700 along with a USB drive. He hadn’t bought them, nor had he authorized their purchase.

A day later, a man whose voice sounded very much like that of “John William” phoned the victim and purported to be from “Amazon fraud.” The man on the other end, who never stated his name, asked for the redemption numbers for the gift cards, but the victim refused, then hung up.

The victim says he next alerted Amazon, the credit-card company, the local sheriff’s office and the FBI’s Internet Crime Complaint Center.

He also called the AARP Fraud Watch Network helpline, 877-908-3360, to say he’d been defrauded. Reliant on Social Security, the victim, who spoke in an interview, said he had no need for the Best Buy gift cards, which still were unused and in their original condition. He said would happily return the cards to Amazon for a refund. And he pointed out that despite the fraud, no business had lost money to date. Only he stood to lose.

Amazon’s initial response? It emailed the victim saying: “After reviewing your Amazon.com account, we did not find any unauthorized activity. As a result, we did not make any changes to your account.”

Lesson 3: Even in today’s world, companies can do right by their customers.

AARP contacted Amazon about the victim’s case. After interviewing him and launching an investigation, Amazon gave him a full credit for $717.31 to “reimburse him for the fraudulent transaction.”

A bonus? The victim said Amazon, which typically doesn’t allow gift cards to be returned after purchase, told him that he could keep the Best Buy cards and use them as he wished.

“Scammers that attempt to impersonate Amazon put our customers and our brand at risk,” a company spokesman told AARP. “We will continue to invest in protecting customers and educating the public on scam avoidance. We encourage customers to report suspected scams to us so that we can protect their accounts and refer bad actors to law enforcement to help keep consumers safe.”

Amazon also offered this guidance on how to identify a scam and report scams.

According to the victim, the mega-retailer is continuing to investigate his case.

For his part, he says he is grateful for AARP’s support: “It’s really nice to have contact with people who not only say they’re sorry, and they wish it were otherwise, but they actually stepped up to do something. It was a really trying circumstance.”

As for the gift cards, he hasn’t used them yet but says his son needs a new dishwasher. “I will do almost anything for my son,” he says. “So if he needs a dishwasher, we’ll figure it out.”