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Beware Scammers Trying to Collect Phantom Debts

Know your rights — and the red flags of fraud — when a debt collector calls

Stressed mature couple reviewing financial statements for suspicious activity

Jose Luis Pelaez Inc/Getty Images

En español | "Phantom debts” are phony bills that crooks insist you need to pay, pronto. What's truly ghoulish are the criminals trying to scare you into thinking you will be sued, arrested or thrown in jail for a bill that was never yours in the first place.

State and federal laws govern debt collection, so if you fall behind on an obligation — say, a loan payment or a bill from a doctor, department store or utility — it's critical to know your rights. As important is knowing the red flags that signal that a fraudster is trying to make a quick buck or steal your Social Security number or other personally identifiable information to commit identity theft.

Nationwide crackdown

Michael Herndon, deputy assistant director, Office for Older Americans at the Consumer Financial Protection Bureau

Courtesy CFPB

Michael Herndon, deputy assistant director, Office for Older Americans at the Consumer Financial Protection Bureau, says being told to act fast is a red flag for fraud.

In October, an Atlanta-based debt collector was shut down after the Federal Trade Commission (FTC) said it had tried to collect debts that consumers did not owe and had threatened people with arrest and imprisonment. Critical Resolution Mediation LLC's collectors regularly posed as law enforcement, attorneys or process servers to lend credence to threats about supposed unpaid debts, the FTC said, and in many cases, they were “phantom debts” that were never — or no longer — owed.

The case was part of Operation Corrupt Collector, a sweeping enforcement operation conducted by the federal government and 16 states: Arizona, California, Colorado, Connecticut, Florida, Idaho, Illinois, Indiana, Massachusetts, New Mexico, North Carolina, North Dakota, New York, Ohio, South Carolina and Washington.

Altogether, the FTC heard 53,004 complaints in 2020 — an average of 145 complaints a day — about debts that people did not owe and about abusive or threatening debt-collection practices, an 8 percent rise in complaints from 2019.

Likewise, AARP's toll-free Fraud Watch Network Helpline, 877-908-3360, regularly hears from people besieged by debt collectors for obligations that were never theirs. Some callers were accused of owing $1,000 or more for magazine subscriptions they never purchased.

Ways to Spot a Phantom Debt Collection Scam

Aggressive and relentless

Talking about the bad actors, AARP's Amy Nofziger, who oversees the helpline, says: “They are relentless. They will call you morning, noon and night and oftentimes even try to call your family. Many people are worried that their identities were perhaps stolen, but usually it's just aggressive debt collectors trying to collect money whether or not it is actually owed. And they don't care who pays."

Under the law, collectors generally are forbidden from contacting debtors before 8 a.m. or after 9 p.m.

The FTC and Consumer Financial Protection Bureau (CFPB) both enforce federal laws governing debt collectors. For consumers, a starting point is knowing that the term “debt collector” can refer to the original creditor; an entity trying to collect a debt on behalf of a creditor; an entity trying to collect on behalf of a third party that has purchased the debt from a creditor; or a third party that purchased the debt obligation.

If you are contacted about a debt you don't recognize, here's what the FTC and CFPB advise:

1. Find out who is calling. Get their name and the name of the collection company and its address and phone number. Ask for a license number, too, as some states license debt collectors. If you're denied such information, that's a red flag.

2. Get what's called “validation” about the debt. Within five days of contacting you, a debt collector must tell you the amount of the debt and the name of the current creditor. It's a red flag if that information isn't given. If a debt is legit but you think the collector may not be, contact your creditor.

3. Don't respond to threats. If someone says he or she will have you arrested if you don't pay immediately, hang up and report the collector to the FTC online at ReportFraud@ftc.gov. Likewise, creditors may not call your employer about a debt; such outreach generally must be limited to finding out where you work and live and your phone number.

4. Dispute the debt. If you think you don't owe some — or all — of the debt, dispute it with the collector by mail or online.

5. If you believe the calls are fraudulent, send a letter demanding the caller stop phoning you and keep a copy for your files. Here are sample letters. Note: Sending a letter like this does not make the debt disappear and does not prevent a debt collector from suing you or reporting the debt to a credit bureau.

6. You may be able to renegotiate a debt by seeking a reduction in late fees and interest or working out a payment plan.

7. If you are still having trouble, seek help from a nonprofit credit counseling organization.

8. Be wary of debt settlement companies that require payment of an upfront fee to renegotiate your debt or work out a payment plan with creditors. There is no guarantee of success, and even worse, you could fall deeper into debt than when you began.


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Haste makes waste

At the CFPB's Office for Older Americans, Michael Herndon says that being told to act fast is another red flag. “Fraudsters typically come with their playbook,” he says. “They want to rush you. They don't want you to have time to think about the decision. So they'll tell you, ‘You have to pay this right now,’ or ‘We're sending out the sheriff,’ or ‘The sheriff is on their way.’ It's that kind of rushing.”

A final red flag: being asked to settle a debt in an unusual manner such as with a gift card, prepaid card, wire transfer or digital currency.

Katherine Skiba covers scams and fraud for AARP. Previously she was a reporter with the  Chicago Tribune, U.S. News & World Report, and the Milwaukee Journal Sentinel. She was a recipient of  Harvard University’s Nieman Fellowship and is the author of the book, Sister in the Band of Brothers: Embedded with the 101st Airborne in Iraq. 

AARP’s Fraud Watch Network can help you spot and avoid scams. Sign up for free Watchdog Alerts, review our scam-tracking map, or call our toll-free fraud helpline at 877-908-3360 if you or a loved one suspect you’ve been a victim.

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