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Equifax Data Breach: Payout Smaller Than Expected
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Don't Plan on Expected $125 Cash Equifax Payouts

FTC says 'overwhelming' public response will limit reimbursements, consumers urged to opt for free credit monitoring

Equifax website illustration on mobile

Irina Fedorova / Alamy Stock Photo

If you were counting on collecting $125 from the Equifax data-breach settlement, you're in for some bad news.

The “overwhelming” public response to the $700 million agreement between the company and government regulators means that consumers whose data was hacked “will wind up only getting a small amount of money,” a Federal Trade Commission (FTC) official said Wednesday.

Equifax Inc. admitted in September 2017 that cybercrooks had stolen the data of 147 million U.S. consumers, making it one of the largest-ever data breaches in the country. People's names, dates of birth, Social Security numbers, and credit card numbers and expiration dates were stolen.

The payout for those affected by the breach will be “nowhere near the $125 they could have gotten if there hadn't been such an enormous number of claims filed,” says Robert Schoshinski, assistant director of the FTC's Division of Privacy and Data Protection.

Consumers who had their data hacked were offered free credit monitoring for up to 10 years or a cash payment of $125 to pay for credit monitoring they could certify they already had. But the pot of money available for the $125 payouts is only $31 million — not enough to meet the demand. The FTC estimates that 4.5 million people have already visited its Equifax settlement website.

If you have not yet filed a claim, the FTC now recommends that consumers hit by the breach consider choosing the free credit-monitoring services, not the cash payout.

The commission says that credit monitoring is “worth hundreds of dollars and comes with identity-theft insurance and restoration services."

On the other hand, if you already have chosen the cash option, the settlement administrator will email you and give you the option of either submitting additional information needed to process your claim or switching over to the free credit monitoring, the FTC says.

Consumers are also being urged to protect themselves by putting a freeze on their credit unless they have plans to apply for a loan or credit card. People later may unfreeze their credit to apply for loans or credit.

Some reimbursement money available

There is some good financial news on the Equifax front. Money is available from the settlement to reimburse people for what they have already paid out of pocket to recover from the breach.

For example, if you had to pay to freeze your credit after the breach or hired someone to help you deal with identity theft, you can still file a claim.

According to the FTC, reimbursement and cash payments of up to $20,000 are available for:

  • Time spent protecting your identity or recovering from identity theft, up to 20 hours at $25 per hour
  • Money spent protecting your identity or recovering from identity theft
  • Up to 25 percent of the cost of Equifax credit or identity monitoring that was purchased in the year before the breach
  • Out-of-pocket losses tied to unauthorized charges or accounts

Some key resources:

  • To file a claim, visit the settlement administrator's website.
  • To contact the administrator, email info@EquifaxBreachSettlement.com. For more information, call 833-759-2982, toll-free.

AARP’s Fraud Watch Network can help you spot and avoid scams. Sign up for free “watchdog alerts," review our scam-tracking map, or call our toll-free fraud helpline at 877-908-3360 if you or a loved one suspect you’ve been a victim.

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