The D.C. Long-Term Care Ombudsman Program is an important part of Legal Counsel for the Elderly. Ombudsmen are advocates for residents of nursing home, assisted living facilities, community residence facilities and residents in their private homes. Ombudsmen work to resolve complaints of residents and to bring about resolution, including changes at the local, state and national levels to improve residents’ quality of care and quality of life.
Ombudsmen services (see Title VII of the Older Americans Act):
- Advocate for the rights of older persons and other persons receiving long-term care services in the District of Columbia
- Investigate and resolve complaints made by or on behalf of an older person or other persons receiving long-term care services
- Monitor the quality of care, services provided, and quality of life experienced by older persons and residents to ensure that the care and services are in accordance with applicable D.C. and federal laws
- Educate residents, stakeholders and the community about long-term care issues and concerns
- Maintain resident confidentiality
Interested in Becoming a Volunteer or Legal Intern?
What volunteers do: The ombudsman program volunteers and legal interns continue to strengthen and augment the advocacy efforts for District residents receiving long-term care services in nursing homes, assisted living residences and community residential facilities. Trained volunteer ombudsmen regularly visit long-term care facilities, monitor conditions and care, and provide a voice for those unable to speak for themselves.
Volunteers provide assistance in the following activities and events:
- Resident visitation (not complaint-related visits)
- Work with resident and family councils
- Volunteer training
- Community education
Want to join the D.C. Long-Term Care Ombudsman Program team?
Please contact us today at 202-434-2190
Next page: Program History »