Javascript is not enabled.

Javascript must be enabled to use this site. Please enable Javascript in your browser and try again.

Skip to content
Content starts here
CLOSE ×
Search
Leaving AARP.org Website

You are now leaving AARP.org and going to a website that is not operated by AARP. A different privacy policy and terms of service will apply.

Help! How to Navigate the Most Confusing Airports

Got aches and pains and about to take a trip? Please read this first

spinner image an illustration of a man at an airport holding a smartphone
Illustration: Liam Eisenberg

Few things are more exciting than heading out on vacation — unless you’re departing from a hub like Los Angeles International Airport (LAX).

With its complicated layout, LAX consistently ranks toward the bottom in surveys of the worst airports. Others that score poorly include Newark Liberty International Airport in New Jersey, O’Hare International Airport in Chicago and Boston Logan International Airport.

spinner image Image Alt Attribute

AARP Membership— $12 for your first year when you sign up for Automatic Renewal

Get instant access to members-only products and hundreds of discounts, a free second membership, and a subscription to AARP the Magazine.

Join Now

In fact, navigating any airport can be challenging, even for the young and limber. For older travelers with mobility issues, the challenges are greater.

But seasoned travelers know exactly what to do to make flying a breeze. We’ve gathered some of their best strategies so you can learn from their experience. Follow these tips, and soon you’ll be enjoying stress-free travel like a pro.

1. Mobility devices: wheelchairs and electric carts

Request these when booking your flight. Simply call the airline and ask to have a wheelchair or cart available on the day of your departure. Once you check in, you can also arrange for a wheelchair or cart to be available at your transfer point or final destination. No medical records are necessary so if you’re unable to walk long distances, definitely request one. If you use a wheelchair, airlines often provide assistants free of charge to wheel you around. Be sure to have small bills available for tipping because these assistants are angels on earth.

2. Escort passes

If you need extra help getting to your gate, you can request an escort pass from most airlines for a family member or friend to help you. It’s best to ask for one ahead of time, although you can often request one at the check-in counter. Your escort can walk you to your gate and give a loving hug to send you off.

3. Medications and medical devices

In order to board with some items, such as a portable oxygen concentrator, you’ll need a document signed by your doctor. Pack liquid medications separately from toiletries to avoid security delays.

4. TSA PreCheck, Global Entry, NEXUS, Clear

TSA PreCheck is a government-run membership program that allows travelers to use an expedited airport security line for flights departing from U.S. airports. In these lines, you’ll undergo a less-intrusive airport security screening. You can keep on your shoes, belt and light jacket. Additionally, you can leave your laptop and 3-1-1 liquids in your suitcase or carry-on bag. TSA costs $78 for five years. 

Global Entry gives you the same benefits as TSA PreCheck but includes international travel. Global Entry costs $100 for five years. If you plan on traveling out of the country, the extra $22 is well worth the price.

NEXUS is an option designed for travelers who frequently travel between the U.S. and Canada. It includes expedited crossings at land, marine and air borders. There is a $50 application fee.

Clear is a relatively new option. It is a privately run program that allows you to skip the TSA PreCheck line by using your fingerprints and eyes instead of a traditional ID at security. The cost is $189 a year, but if you are a frequent traveler, the price may be worth it.

Incidentally, passengers 75 and older are not required to remove their shoes or jackets during security screenings. Call the Transportation Security Administration (855-787-2227) if you have questions, or visit the TSA website for more information.

5. Lounge passes

If you have a lengthy layover, lounge access is a worthy splurge. In the lounge you’ll find comfortable seating, free food, fresh coffee, complimentary alcoholic and non-alcoholic drinks, newspapers, magazines and clean bathrooms. An airport lounge day pass generally runs around $40 per person for two hours. 

Travel

Holland America Line

Up to $200 onboard credit on select cruises

See more Travel offers >

Bonus tips

Be sure to pack medications and emergency contact numbers in your carry-on. Wear comfortable shoes, drink lots of water and invest in a seat with extra leg room. Don’t forget chargers for your phone, tablet and computers — and chargers for your chargers! Before leaving home, download entertainment (movies, music, podcasts) on your phone, tablet or computer.

Research what terminal your flight will depart from, and take advantage of airline apps. Other apps you might find helpful: For the directionally challenged, iFly uses GPS to help you reach that connecting gate without walking the wrong way. LoungeBuddy allows you to purchase one-day lounge passes and read reviews of the country’s best lounges.

Finally, if you can avoid bad airports, do so! Try to fly in and out of highly rated airports. They are senior-friendly and ready to accommodate your every need.

Highest-rated airports

1. Tampa International Airport

2. John Wayne Airport (serves Orange County, California, and the greater Los Angeles area)

3. Dallas Love Field

4. Louis Armstrong New Orleans International Airport

5. Salt Lake City International Airport

Don’t let age or lack of mobility deter you from traveling. We may be getting older, but we are still capable of enjoying a vacation.

Share Your Experience: Which U.S. airport do you find most confusing and why? Let us know in the comments below.

For more stories celebrating what's good in America, subscribe to the Experience Counts newsletter by clicking here.

Discover AARP Members Only Access

Join AARP to Continue

Already a Member?