AARP Hearing Center
Facebook security compromises have been in the news in recent weeks, and scammers are taking advantage of this in a variation of the “tech support scam” we have previously written about. And because Facebook’s security issues are top of mind for many, calls from these scammers can sound more credible.
How it works:
You will receive an auto-dialed call (robocall) claiming to be from Facebook, warning that your account has a security issue. The caller directs you to press 1 if you pick up the call, or he will leave a phone number for you to call back, under threat of suspending your account. When you talk to a “representative,” he will ask you for your login credentials or other personal information. The so-called rep may go on to claim that you have a computer virus that he will fix for a fee if you let him take control of your computer remotely.
What you should know:
- Facebook is not going to call to inform you of an account problem.
- Anytime someone contacts you and requests remote access to your computer, it is a scam. The goal is to convince you of a problem you don’t have in order to get you to pay for a repair you don’t need, or to install software that gives the scammer access to social or financial accounts.
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