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Protect Your Social Media Accounts — and Your Computer!


Facebook security compromises have been in the news in recent weeks, and scammers are taking advantage of this in a variation of the “tech support scam” we have previously written about. And because Facebook’s security issues are top of mind for many, calls from these scammers can sound more credible. 

How it works:

You will receive an auto-dialed call (robocall) claiming to be from Facebook, warning that your account has a security issue. The caller directs you to press 1 if you pick up the call, or he will leave a phone number for you to call back, under threat of suspending your account. When you talk to a “representative,” he will ask you for your login credentials or other personal information. The so-called rep may go on to claim that you have a computer virus that he will fix for a fee if you let him take control of your computer remotely.

What you should know:

  • Facebook is not going to call to inform you of an account problem.
  • Anytime someone contacts you and requests remote access to your computer, it is a scam. The goal is to convince you of a problem you don’t have in order to get you to pay for a repair you don’t need, or to install software that gives the scammer access to social or financial accounts.  

What you should do:

  • If you get an unsolicited call claiming to be from Facebook, do not press 1 to speak to a representative and do not return the call.
  • Don’t rely on results of an online search for “Facebook customer service,” as many authentic-looking pages are phony.
  • If you have concerns about your Facebook account, log on and click on Settings to review your privacy settings. If you think your account has been compromised, set a new password immediately.
  • If you have been targeted by this scam or have fallen victim, call the AARP Fraud Watch Network helpline at 877-908-3360 for guidance and support.

When it comes to fraud, vigilance is our No. 1 weapon. You have the power to protect yourself and your loved ones from scams. Please share this alert with friends and family.

To report a scam or to get help if you’ve been victimized, call the AARP Fraud Watch Network Helpline at 866-908-3360.

Latest developments:

  • The U.S. will extend its European travel restrictions to include the United Kingdom and Ireland, effective midnight Monday, March 16, Vice President Mike Pence announced on Saturday. The ban doesn’t apply to U.S. citizens.
  • President Donald Trump on Friday declared the coronavirus a national emergency. The designation frees "up to $50 billion" in funding that state and local governments can use to fight the spread of the disease.
  • The government will issue guidance directing nursing homes to temporarily restrict all visitors and nonessential personnel "with a few exceptions such as end-of-life situations," a top federal official said on Friday.
  • Major-league sports, including the NBA, the NHL and Major League Baseball, have postponed or pushed back the start of their seasons, and the 2020 NCAA March Madness basketball tournament has been canceled. Disney is shuttering its parks, the Smithsonian Institution is closing its museums, and Broadway has gone dark.
  • The World Health Organization declared the coronavirus outbreak a pandemic.
  • Older adults and people with underlying health conditions, such as heart disease, diabetes and lung disease, are at increased risk for severe illness caused by the coronavirus. The majority of people recover within a few weeks.
  • Government officials have advised older Americans and people with underlying health conditions to avoid cruise ships and nonessential travel. 

For more tips on scams and fraud, visit AARP's Fraud Watch Network page.

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