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8 Tips to Scam-Proof Your Life Amid COVID-19

Crooks capitalizing on the crisis want your cash and personal data

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En español | Even a pandemic isn't enough to deter scammers from going after your money and identity. Here are eight tips from fraud experts to protect you during the coronavirus outbreak.

1. Be extremely careful when shopping online.

Before you place a digital order with an unfamiliar store, check out the company or product online first, the Federal Trade Commission (FTC) urges.

Complaints about online shopping made to the consumer-protection agency rank first among the nearly 115,000 coronavirus-related fraud reports this year, says the FTC's Colleen Tressler.

Online shopping complaints skyrocketed in April and May, when more than half the people complaining said they never got what they ordered. Early on, shady sellers set up websites offering hard-to-find products such as masks, sanitizer, toilet paper, thermometers and gloves. Sellers blamed the pandemic for shipping delays, then stopped responding to consumers, who in some cases were sent counterfeit or defective items or products not in the size ordered.

2. Be wary of strange texts, calls and emails.

Scammers reach out any way they can, including through social media. Some bad actors even show up at your door.

The number of complaints about violations of the National Do Not Call Registry “are starting to pick up again after months of decline,” Tressler says. “As the scammers take to the phones again, you can expect to see an uptick in popular phone scams."

Fraud experts Colleen Tressler, FTC (left) and Lisa Weintraub Schifferle, CFPB (right)

Consumer Financial Protection Bureau, Federal Trade Commission

Lisa Weintraub Schifferle, CFPB (left) and Colleen Tressler, FTC (right) give their advice on avoiding coronavirus scams.

3. Be sure your computer's antivirus and anti-malware software is up to date.

Computer tech-support scams are “ever popular,” Tressler says. Con artists try to convince you that you have a virus or other serious problem affecting your computer; just keep in mind that “you don't need to fix” a problem that doesn't exist, she says. Use extreme caution when payment is sought through gift, prepaid or reload cards, wire transfers or money-transfer apps.

4. Be aware: Impostors wear many hats.

They pose as representatives of government agencies: Social Security, the Centers for Medicare & Medicaid Services, the Internal Revenue Service, the Census Bureau and the Federal Deposit Insurance Corporation, to name a few. Or they may masquerade as a family member in need of quick cash for an emergency. Or as a would-be romantic interest who chats with you several times a day.

"Pretending to be [from] the government may be scammers’ favorite ruse,” Tressler says. “And whatever the pitch, they all have one thing in common: to get your money and your personal information."

5. Be sure to turn down pitches for quack COVID-19 cures and treatments.

The FTC has sent nearly 300 warning letters to companies making false claims about products that supposedly will prevent or combat COVID-19.

Here's the list.

"If there's a medical breakthrough, you're not going to hear about it for the first time from an ad or a sales pitch,” according to Tressler, who said that the overwhelming majority of firms comply after receiving warnings.


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6. Be careful if you hear from a contact tracer.

Don't pay one. Don't give out your Social Security number or financial information. Don't share your immigration status. And don't click on links or download anything sent by a supposed contact tracer.

Check with your state health department to see if there is a way to make sure the person who is contacting you about possible exposure to someone with COVID-19 is authentic. Otherwise, hang up, close the door, and don't respond to, click on or download anything in an email or text. Then report the incident to your state and tell the FTC about it at ftc.gov/complaint.

7. Be firm about not giving to a charity that seeks a contribution in cash, a wire transfer or via gift cards.

"Those are sure signs of a scam,” Tressler says. Additionally, you may research charities free of charge through the nonprofit Charity Navigator.

8. Be vigilant about protecting your credit.

The three national credit reporting agencies, Equifax, Experian and TransUnion, are offering free, weekly credit reports until April 2021, says Lisa Weintraub Schifferle, with the Consumer Financial Protection Bureau Office for Older Americans.

Be sure to dispute any inaccuracies that show up.

AARP’s Fraud Watch Network can help you spot and avoid scams. Sign up for free Watchdog Alerts, review our scam-tracking map, or call our toll-free fraud helpline at 877-908-3360 if you or a loved one suspect you’ve been a victim.

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