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Listening To You

Input from AARP's diverse membership shapes everything we do as an organization. Feedback comes from surveys, public opinion polls, phone calls, emails, social media, face-to-face conversations with volunteer leaders and staff, letters to the editors of our publications and more. Members' views shape our decisions about everything from advocacy positions to volunteer opportunities to new online health tools.



Forming Public Policies

AARP is dedicated to enhancing the quality of life for all as we age. We lead positive social change and deliver value to members through advocacy, service, and information to make things better for society and play a positive role in communities of all kinds. AARP’s public policies serve as the foundation of our work to fight for people 50-plus and help them choose how they live and age.

The process for developing our public policy is overseen by AARP’s Board of Directors to ensure commitment to the organization’s mission and purpose. It includes extensive input and analysis of the views of AARP members and other people age 50 and older throughout the nation, as well as studying policy options to develop innovative and thoughtful solutions that address the needs of the 50+ population.  AARP staff and volunteers, as well as internal and external policy experts from a diversity of backgrounds and perspectives, contribute to the formulation of AARP’s policy.

Every two years, AARP publishes its Policy Book to inform people where we stand. Read more about the policy development process.



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Serving as an Advocate in the Marketplace

On behalf of AARP, AARP Services strives to be an advocate in the marketplace for the 50 and over population. AARP Services encourages companies to consider the role they play in affecting positive social change by building or tailoring quality products and services that help those 50 and over live their lives to the fullest.

AARP and AARP Services regularly seek input from members; they also conduct research to identify which products and services would be of most value. AARP Services is responsible for looking into possible new offerings, performing quality control with regard to providers and monitoring the satisfaction of members who use AARP-branded products and services.

Products, services and discount benefits are managed with four key principles in mind:

  • Affordability — AARP-branded products are not necessarily the least expensive, but they offer recognizable value at a competitive price thanks to responsible product design and efficient operations.
  • Quality — Through AARP Services, AARP makes sure its branded products and services consistently meet high standards of quality for members.
  • Simplicity — AARP-branded offerings deliver information about features, benefits and regulations that members can easily understand and take advantage of.
  • Accessibility — AARP looks for products with the broadest geographic distribution and broad acceptance policies so they benefit as many 50+ Americans as possible.
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AARP Products and Services


Includes insurance plans, prescription drug discounts, eyewear, hearing aids and other health items


Offerings such as auto and home insurance, annuities and life insurance, credit cards and financial guidance


Includes savings on rental cars, vacation packages, tours, cruises, hotels and roadside assistance