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Issues: Consumer Protection - Public Policy Institute Skip to content

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The AARP Public Policy Institute focuses on issues of critical importance as we age. Below we highlight research, analysis, background and commentary on Consumer Protection.

Recent Analysis

A Look at College Costs across Generations

College costs have risen dramatically over the past several decades. This report compares college costs from 1964-1965 up through the present day, and examines how higher costs—and increased borrowing—may affect young workers’ future retirement security. Read

Older Consumers: Especially Vulnerable to Utility Price Increases

Older consumers are vulnerable to cold weather, and many have difficulty paying for home heating during winter months. The percentage of households ages 65+ using energy assistance programs doubled from 2.6 percent in 2011 to 5.2 percent in 2015. Read

Maintaining Privacy and Security while Connected to the Internet

An AARP Public Policy Institute survey finds that Internet users of all ages are concerned about security and privacy, and that concern is strongest among older Americans. Read

AARP’s BankSafe Grants: Preventing Exploitation Through Bank Staff Training

Through this Request for Proposals (RFP), AARP is seeking partners within the financial industry to create a free online training program that will help employees in local financial institutions to detect and prevent exploitation.  Selected coalitions will receive from AARP a grant of $10,000 to help develop and disseminate training to banks and credit unions to assist with its BankSafe Initiative. Read

Challenges and Opportunities in Managing Digital Estates

An AARP Public Policy Institute survey finds that Internet users are accumulating large amounts of digital assets, but many have not planned for the disposition of their digital assets in the event of death or incapacitation. This lack of action can result in heirs losing access to their loved one’s digital assets. Read

Livability Index

How livable is your community?

Snapshots: Banks Empowering Customers and Fighting Exploitation

This report showcases simple and effective solutions financial institutions are using to fight exploitation. Read

AARP's BankSafe Report: Evidence Consumers Want Their Financial Institution to Fight Exploitation

This study measures account holders' interest in features related to preventing exploitation and financial caregiving, and interest in greater banking accessibility. Read

Nightmare on Main Street

This is the first study to measure the progression of the mortgage crisis and its effect on people age 50 and older.  Based on an analysis of nationwide loan-level data for the years 2007 to 2011, this study examines loan performance based on borrower age, loan type, and borrower demographics. Read

Mobile Device Privacy Disclosures Need Improvement

Mobile device use continues to increase amid growing concern that consumers are unaware how much sensitive data these devices can capture and share. Read

Rapid Growth in Hospital Observation Services: What’s Going On?

How does increasing use of hospital observation services by Medicare beneficiaries impact cost and quality of care? Read

Choosing a Home for Someone Else

How professional guardians decide where incapacitated adults should live, and recommendations for improving the process. Read

The Transition to Medicaid-Managed Long-Term Care: How Is It Going?

A look at the impact on consumer choice and continuity of care as states move to manage long-term services and supports. Read

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Susan Reinhard is senior vice president and director of AARP Public Policy Institute. Read her latest blogs on family caregiving, healthy living, nursing and more. Read Susan's Blogs