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BankSafe: Frequently Asked Questions About the Training Skip to content

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The BankSafe training platform combines world-class content from AARP with a state-of-the-art online experience.

Designed specifically for the frontline staff, call center representatives, supervisors and risk management officers who are at the forefront of the fight against financial exploitation, BankSafe provides the best, most current and engaging training available to protect older consumers and empower financial institutions — namely your frontline staff.

If your question is not answered on this page and you need further assistance, please email the BankSafe team.

AARP developed the BankSafe training with input from over 2,000 bank, credit union, regulatory, legal and law enforcement professionals. We’ve focused the training on empowering frontline staff with the skills and confidence to take action to prevent money from ever leaving the account. The result is a highly engaging online learning experience with interactive games, videos, real-life scenarios and state-specific resources. The BankSafe training:

  • Builds understanding, empathy and motivation in the learner
  • Goes beyond mere education with a series of exercises enabling staff to build their knowledge and skills through interactive scenarios, games and quizzes
  • Includes content unique to the requirements, laws and resources in every state
  • Connects the fight against financial exploitation to the impact on financial institutions
  • Complements and expands on other trainings the employee may have taken
  • Fits into the busy schedules of staff by enabling them to complete the one-hour training at their own pace

The BankSafe platform includes five modules, each with short, bite-sized education and training exercises, that employees can complete at their own pace or in one sitting. The five modules comprising the roughly one-hour training are organized to help employees:

  1. Learn about financial exploitation and its impact on both older Americans and your financial institution.
  2. Identify red flags for financial exploitation.
  3. Develop skills to ask the right questions and take the right actions when they suspect financial exploitation.
  4. Understand state-specific reporting requirements and available community resources.
  5. Practice and put newfound skills to the test.

You can get a glimpse of the modules and activities in action in the video below.

Yes. The BankSafe training platform includes administrative reporting tools that will allow you, and those you provide with administrator credentials, to see employee progress and performance. The reporting tools include printable, customized reports that you can use for internal purposes or for use in coordination with regulators. Registration options also allow for institutions to set up access to branch-specific reports.

AARP will present a personalized certificate to all employees that complete the BankSafe training course so that their peers and clients understand their commitment to stopping the exploitation of older adults.

As part of the BankSafe program, financial institutions can apply to have AARP verify that at least 80% of their frontline staff successfully passed the BankSafe training and confirm that they have a financial-exploitation escalation or reporting policy. Qualifying banks and credit unions can apply to receive a seal from AARP, good for one-year, recognizing their commitment to fighting exploitation.

All banks and credit unions within the United States can have their staff trained through the BankSafe training platform at no cost. 

Yes, there are two versions of the training available: one for banks and one for credit unions. The core curriculum, features and look and feel are consistent between each. The examples provided, interactive scenarios, terminology and industry expert interviews are all specific to each type of institution. 

The BankSafe training platform is a custom-developed learning management system that you and your staff can access through any up-to-date web browser. You can see a full overview of the technical requirements and recommendations for the training here.

Most financial institutions find that simply linking their staff to our platform meets their needs. We are currently exploring options for certain customized access methods. If you find the platform won’t meet your needs, please email the BankSafe team.