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Empower Staff and Fight Financial Exploitation

AARP’s BankSafe training combines industry knowledge and experience with a state-of-the-art, online learning experience. AARP worked with more than 2,000 financial industry professionals to develop the training platform’s content and interactive scenarios. The platform is one of few designed specifically for frontline staff, supervisors, financial advisors and compliance officers.

Users learn how to identify potential financial exploitation and take the right actions to stop it. In fact, researchers from Virginia Tech Center for Gerontology found that employees trained with AARP BankSafe were able to save an average of 16 times more money per employee from financial exploitation than employees trained with other methods. To learn more, please read the full report or report summary.

Woman typing at a computer

   

Features of the BankSafe training:

Self-paced activities fit into the busy schedules of staff

Videos and activities build empathy and understanding of how to interact with older consumers

Interactive scenarios, games and quizzes enable staff to put their knowledge and skills to the test

AARP’s research connects the fight against exploitation to the impact on the financial industry

   

Five modules contain short, bite-sized exercises that teach staff how to spot suspected exploitation and steps to take to stop the money before it leaves the account

State-specific reporting requirements and resources, as well as tip sheets, are at staff’s fingertips

Managers and supervisors can monitor staff’s progress

Trained staff receive a certificate showcasing their new skills

   


All banks, credit unions and investment firms within the United States can have their staff trained through the BankSafe platform at no cost.

 

About the AARP BankSafe Trained Seal

As part of the BankSafe program, banks, credit unions and investment firms can apply to have AARP verify that at least 80% of their frontline staff successfully passed the BankSafe training and confirm that they have a financial-exploitation escalation reporting policy. Qualifying banks, credit unions, and investment firms in good standing can apply to receive a seal from AARP, good for one year, recognizing their commitment to fighting exploitation.

Inaugural BankSafe Challenge sets 2022 record. In recognition of World Elder Abuse Day (June 15), AARP’s BankSafe Initiative hosted its first-ever BankSafe Challenge during the month of June. The challenge called upon financial organizations to take urgent action in financial exploitation prevention by training at least 80% of their frontline staff using BankSafe’s award-winning platform.

The result? A record-setting month! Compared to 2021, 38% more individuals were trained this June than last June. Compared to May 2022, well over double the number of individuals completed the training in June 2022, demonstrating a resounding commitment to act as the critical last line of defense in safeguarding the assets of older adults using BankSafe’s research-backed training, resources and intervention strategies.

  

Program Benefits for Financial Organizations

 

Display the BankSafe Trained Seal on a highly-visible page of their website (e.g. homepage, news, honors)

 

Use the BankSafe Trained Seal in social media communications

 

Be recognized in an AARP news release

 

Have their organization's name showcased on AARP's website


Please see our AARP BankSafe Trained Seal Terms and Conditions for more information.

 

Abacus Federal Savings Bank

Abacus Wealth Factors LLC

All In Federal Credit Union

American Commerce Bank, N.A.

AmeriChoice Federal Credit Union

Anderson Griggs Investments

Approach Financial Inc

Aspire Community Federal Credit Union

BAC Community Bank

Bank of Eastern Oregon

Bay Port State Bank

Bellwether Community Credit Union

Better Banks

Black Swan Advisors LLC

Bragg Mutual Federal Credit Union

Brentwood Bank

Brightview Credit Union

BW Financial Planning

Cambridge Savings Bank

Cape Cod Five

CASE Credit Union

Catholic Vantage Financial

Chase Bank

Chief Financial Federal Credit Union

Chiropractic Federal Credit Union

Citizens Bank

Conscious Impact Financial Planning

Cornerstone Bank

County City Credit Union

DayMet Credit Union

Dedham Savings

Denver Community Credit Union

Dillon Financial Planning

Enrichment Federal Credit Union

Ent Credit Union

Family First CU

Fidelity Bank and Trust

Fidelity Federal Savings and Loan

First Bank of Highland Park

First Bank of Wyoming, a Division of Glacier Bank

First Farmers and Merchants Bank Pipestone

First National Bank of St. Ignace

First State Bank a Division of Glacier Bank

First State Bank of Red Wing

Fourth Capital

Freedom Federal Credit Union

Freedom Financial Planning Solutions LLC

Friend Bank

Fulbright Financial Consulting PA

Gamma Wealth Management

Harris County Federal Credit Union

Heartland State Bank

Holy Rosary Credit Union

Homefield Credit Union

Howland Capital Management LLC

HTG Investment Advisors Inc

Intandem Credit Union

Jersey Shore Financial Advisors LLC

Journey Federal Credit Union

Kennebunk Savings Bank

KJH Financial Services

Kopka Financial LLC

Main Street Bank

Maine Savings Federal Credit Union

Mallard Financial Partners Inc

Marquette Savings Bank

Members First Credit Union

MembersOwn Credit Union

Meridian Trust Federal Credit Union

Montana Credit Union

MyUSA Credit Union

Natco Credit Union

NBT Bank

Neighborhood National Bank

Northeast Community Credit Union

Northstar Financial Planning LLC

OFC Wealth Management

Parkside Credit Union

Pinal County Federal Credit Union

Quantum National Bank

Rayne Building & Loan Association

Retirement Council Inc

RIA Innovations

Romney Federal Credit Union

RTD Financial

Sage Rutty Company Inc

Service Credit Union

Service One Credit Union

Share Advantage Credit Union

Signal Financial Planning LLC

Sovita Credit Union

Spectra Federal Credit Union

St. Annes Credit Union of Fall River

State Street Bank

Sturdy Savings Bank

Suncoast Credit Union

Sweetwater Federal Credit Union

The Bank of Hemet

The First National Bank of Arenzville

Tongass Federal Credit Union

TorchLight Financial

Tower Federal Credit Union

Town & Country Bank

TRU FI Credit Union

United Bay Community Credit Union

United Midwest Savings Bank

United Savings Credit Union

Upward Credit Union

Vantage West Credit Union

Watson Planning

Watters Financial Services LLC

Waymaker Financial Planning

Western New York Federal Credit Union

Wexford Community Credit Union

Learn More

     

The BankSafe training platform combines world-class content from AARP with a state-of-the-art online experience.

Designed specifically for the frontline staff, call center representatives, financial advisors, supervisors and risk management officers who are at the forefront of the fight against financial exploitation, BankSafe provides the best, most current and engaging training available to protect older consumers and empower the financial industry — namely your frontline staff.

If your question is not answered on this page and you need further assistance, please call the BankSafe Support Center at (800) 216-4910.

     

AARP developed the BankSafe training with input from over 2,000 bank, credit union, regulatory, legal, government, non-profit and law enforcement professionals. We’ve focused the training on empowering frontline staff with the skills and confidence to take action to prevent money from ever leaving the account. The result is a highly engaging online learning experience with interactive games, videos, real-life scenarios and state-specific resources. The BankSafe training:

  • Builds understanding, empathy and motivation in the learner
  • Goes beyond mere education with a series of exercises enabling staff to build their knowledge and skills through interactive scenarios, games and quizzes
  • Includes content unique to the requirements, laws and resources in every state
  • Connects the fight against financial exploitation to the impact to the financial industry
  • Complements and expands on other trainings the employee may have taken
  • Fits into the busy schedules of staff by enabling them to complete the one-hour training at their own pace

The BankSafe platform includes five modules, each with short, bite-sized education and training exercises, that employees can complete at their own pace or in one sitting. The five modules comprising the roughly one-hour training are organized to help employees:

  1. Learn about financial exploitation and its impact on both older Americans and your financial institution.
  2. Identify red flags for financial exploitation.
  3. Develop skills to ask the right questions and take the right actions when they suspect financial exploitation.
  4. Understand state-specific reporting requirements and available community resources.
  5. Practice and put newfound skills to the test.

You can get a glimpse of the modules and activities in action in the video below.

Yes. The BankSafe training platform includes administrative reporting tools that will allow you, and those you provide with administrator credentials, to see employee progress and performance. The reporting tools include printable, customized reports that you can use for internal purposes or for use in coordination with regulators. Registration options also allow for institutions to set up access to branch-specific reports.

AARP will present a personalized certificate to all employees that complete the BankSafe training course so that their peers and clients understand their commitment to stopping the exploitation of older adults.

All financial industry organizations participating in the BankSafe training are eligible to be considered to receive an “AARP BankSafe Trained” recognition seal. To qualify, institutions in good standing must have at least 80% of their frontline employees pass the BankSafe training and confirm that they have a policy in place to report financial exploitation.

Institutions who apply for and meet the requirements will be listed on AARP’s website and can request recognition materials for use by their organization.

All banks and credit unions and investment firms within the United States can have their staff trained through the BankSafe training platform at no cost. 

Yes, there are three versions of the training available: one for banks, one for credit unions and one for investment firms. The core curriculum, features and look and feel are consistent between each. The examples provided, interactive scenarios, terminology and industry expert interviews are all specific to each type of institution. 

The BankSafe training platform is a custom-developed learning management system that you and your staff can access through any up-to-date web browser. You can see a full overview of the technical requirements and recommendations for the training here.

Most financial organizations find that simply linking their staff to our platform meets their needs. We are currently exploring options for certain customized access methods. If you find the platform won’t meet your needs, please contact the BankSafe Support Center at (800) 216-4910.

Yes. The below video previews many features of the AARP BankSafe training, which is free. When you register your organization, you’ll be able to preview the entire training before you sign-up your employees. Please note that when provided the option between ‘Detailed Account’ and ‘Basic Account’, we recommend choosing ‘Detailed Account’.