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Empower Staff and Fight Financial Exploitation

AARP’s BankSafe training combines industry knowledge and experience with a state-of-the-art, online learning experience. AARP worked with more than 2,000 financial industry professionals to develop the training platform’s content and interactive scenarios. The platform is one of few designed specifically for frontline staff, supervisors, financial advisors and compliance officers.

Users learn how to identify potential financial exploitation and take the right actions to stop it. In fact, researchers from Virginia Tech Center for Gerontology found that employees trained with AARP BankSafe were able to save an average of 16 times more money per employee from financial exploitation than employees trained with other methods. To learn more, please read the full report or report summary.

Woman typing at a computer


Features of the BankSafe training:

Self-paced activities fit into the busy schedules of staff

Videos and activities build empathy and understanding of how to interact with older consumers

Interactive scenarios, games and quizzes enable staff to put their knowledge and skills to the test

AARP’s research connects the fight against exploitation to the impact on the financial industry


Five modules contain short, bite-sized exercises that teach staff how to spot suspected exploitation and steps to take to stop the money before it leaves the account

State-specific reporting requirements and resources, as well as tip sheets, are at staff’s fingertips

Managers and supervisors can monitor staff’s progress

Trained staff receive a certificate showcasing their new skills


All banks, credit unions and investment firms within the United States can have their staff trained through the BankSafe platform at no cost.


About the AARP BankSafe Trained Seal

As part of the BankSafe program, banks, credit unions and investment firms can apply to have AARP verify that at least 80% of their frontline staff successfully passed the BankSafe training and confirm that they have a financial-exploitation escalation reporting policy. Qualifying banks, credit unions, and investment firms in good standing can apply to receive a seal from AARP, good for one year, recognizing their commitment to fighting exploitation.


Program Benefits for Financial Organizations


Display the BankSafe Trained Seal on a highly-visible page of their website (e.g. homepage, news, honors)


Use the BankSafe Trained Seal in social media communications


Be recognized in an AARP news release


Have their organization's name showcased on AARP's website

Please see our AARP BankSafe Trained Seal Terms and Conditions for more information.


Abacus Federal Savings Bank

Allegacy Federal Credit Union

American Commerce Bank, N.A.

Americas Credit Union

AmeriChoice Federal Credit Union

AppleTree Credit Union

Approach Financial Inc

Availa Bank

Bangor Federal Credit Union

Bank of Eastern Oregon

Bank of Springfield


Bay Port State Bank

Bellwether Community Credit Union

Better Banks

Bragg Mutual Federal Credit Union

BW Financial Planning

CalCom FCU

Cape Cod Five

CASE Credit Union

Cavalot Capital LLC

Chase Bank

Chesapeake Bank

Chesapeake Bank and Trust

Chicago Firefighters Credit Union

Chief Financial Federal Credit Union

Citizens Federal Savings Bank

Cloverbelt Credit Union

Collective Wealth Planning

Commercial National Bank of Brady

Community Credit Union

Community West Credit Union

Connected Credit Union

Conscious Impact Financial Planning

Cornerstone Bank

Cornerstone Credit Union

Dedham Savings

Delta Schools Federal Credit Union

Desert Valleys FCU

Dillon Financial Planning

East Cambridge Savings Bank

Eastmill Federal Credit Union

Embassy Bank for the Lehigh Valley

Embers Credit Union

Employees Federal Credit Union

Family First CU

Farmers and Merchants National Bank

Farmers and Merchants State Bank of Bushnell

Fidelity Bank and Trust

Firelands Federal Credit Union

First Bank Chicago

First Bank of Wyoming, a Division of Glacier Bank

First Education Federal Credit Union

First National Bank and Trust Phillipsburg Kansas

First National Bank of St. Ignace

First Pioneers FCU

First State Bank a Division of Glacier Bank

First Trust Credit Union

FirstEnergy Family Credit Union

Five County Credit Union

Fond du Lac Credit Union

Freedom Credit Union

Friend Bank

Gamma Wealth Management

Georgia Banking Company

Glacier Hills Credit Union

Greenville Federal Credit Union

Hampton Roads Educators Credit Union

Harborstone Credit Union

Harris County Federal Credit Union

Hawaiian Financial FCU

Heartland Credit Union

Heartland State Bank

Hilltop Bank

Holy Rosary Credit Union

Homefield Credit Union

HomeTown Bank

Horicon Bank

Horizon Credit Union

Howland Capital Management LLC

HTG Investment Advisors Inc

Intandem Credit Union

Jersey Shore Financial Advisors LLC

Katahdin Federal Credit Union

KEB Hana Bank USA

Kennebunk Savings Bank

KJH Financial Services

Knoxville TVA Employees Credit Union

Kopka Financial LLC

KS StateBank

Main Street Bank

Maine Savings Federal Credit Union

Marquette Savings Bank

Mattel Federal Credit Union

MAX Credit Union

Members First Credit Union

Members First Credit Union MI

MembersOwn Credit Union

Meridian Trust Federal Credit Union

Michigan United Credit Union

Midcoast Federal Credit Union

Modestos First Federal Credit Union

Montana Credit Union

MPD Community Credit Union

Natco Credit Union

NBT Bank

NE PA Community Federal Credit Union

Nebraska State Bank & Trust Co

Net Worth Asset Management

Nevada Bank & Trust

New Cumberland Federal Credit Union

Nikkei Credit Union

North Star Community Credit Union

Northeast Bank - Lewiston

Northstar Financial Planning LLC

Onomea Federal Credit Union

Oxford FCU

Parkside Credit Union

Peoples State Bank of Munising

Pinal County Federal Credit Union

Piscataqua Savings Bank

Polam Federal Credit Union

POPA Federal Credit Union

Rayne Building & Loan Association

Rewey Asset Management

River City Federal Credit Union

Rollstone Bank and Trust

Romney Federal Credit Union

Route 31 Federal Credit Union

RTD Financial

Security Bank - Illinois

Service 1 FCU

Service One Credit Union

Share Advantage Credit Union

Shotwell Rutter Baer

Signal Financial Planning LLC

Sioux Valley Community Credit Union

Southwest Montana Community Credit Union

Spectra Federal Credit Union

Squam Lakes Financial Advisors LLC

State Street Bank

Sturdy Savings Bank

SunCoast Credit Union

Synergos Advisory LLC

The First National Bank of Bemidji

The Village Bank

Tongass Federal Credit Union

Tower Federal Credit Union

Trademark FCU

Tri State Rail Federal Credit Union

Triangle Federal Credit Union

TRU FI Credit Union

United Bay Community Credit Union

United Midwest Savings Bank

United Savings Credit Union

University Credit Union

Upward Credit Union

Valley First Credit Union

Vantage West Credit Union

VRM Mortgage Services

WatchDog Planning

WayMaker Financial Planning


West Community Credit Union

Wexford Community Credit Union


Zing Credit Union

Zuraw Financial Advisors

Learn More


The BankSafe training platform combines world-class content from AARP with a state-of-the-art online experience.

Designed specifically for the frontline staff, call center representatives, financial advisors, supervisors and risk management officers who are at the forefront of the fight against financial exploitation, BankSafe provides the best, most current and engaging training available to protect older consumers and empower the financial industry — namely your frontline staff.

If your question is not answered on this page and you need further assistance, please call the BankSafe Support Center at (800) 216-4910.


AARP developed the BankSafe training with input from over 2,000 bank, credit union, regulatory, legal, government, non-profit and law enforcement professionals. We’ve focused the training on empowering frontline staff with the skills and confidence to take action to prevent money from ever leaving the account. The result is a highly engaging online learning experience with interactive games, videos, real-life scenarios and state-specific resources. The BankSafe training:

  • Builds understanding, empathy and motivation in the learner
  • Goes beyond mere education with a series of exercises enabling staff to build their knowledge and skills through interactive scenarios, games and quizzes
  • Includes content unique to the requirements, laws and resources in every state
  • Connects the fight against financial exploitation to the impact to the financial industry
  • Complements and expands on other trainings the employee may have taken
  • Fits into the busy schedules of staff by enabling them to complete the one-hour training at their own pace

The BankSafe platform includes five modules, each with short, bite-sized education and training exercises, that employees can complete at their own pace or in one sitting. The five modules comprising the roughly one-hour training are organized to help employees:

  1. Learn about financial exploitation and its impact on both older Americans and your financial institution.
  2. Identify red flags for financial exploitation.
  3. Develop skills to ask the right questions and take the right actions when they suspect financial exploitation.
  4. Understand state-specific reporting requirements and available community resources.
  5. Practice and put newfound skills to the test.

You can get a glimpse of the modules and activities in action in the video below.

Yes. The BankSafe training platform includes administrative reporting tools that will allow you, and those you provide with administrator credentials, to see employee progress and performance. The reporting tools include printable, customized reports that you can use for internal purposes or for use in coordination with regulators. Registration options also allow for institutions to set up access to branch-specific reports.

AARP will present a personalized certificate to all employees that complete the BankSafe training course so that their peers and clients understand their commitment to stopping the exploitation of older adults.

All financial industry organizations participating in the BankSafe training are eligible to be considered to receive an “AARP BankSafe Trained” recognition seal. To qualify, institutions in good standing must have at least 80% of their frontline employees pass the BankSafe training and confirm that they have a policy in place to report financial exploitation.

Institutions who apply for and meet the requirements will be listed on AARP’s website and can request recognition materials for use by their organization.

All banks and credit unions and investment firms within the United States can have their staff trained through the BankSafe training platform at no cost. 

Yes, there are three versions of the training available: one for banks, one for credit unions and one for investment firms. The core curriculum, features and look and feel are consistent between each. The examples provided, interactive scenarios, terminology and industry expert interviews are all specific to each type of institution. 

The BankSafe training platform is a custom-developed learning management system that you and your staff can access through any up-to-date web browser. You can see a full overview of the technical requirements and recommendations for the training here.

Most financial organizations find that simply linking their staff to our platform meets their needs. We are currently exploring options for certain customized access methods. If you find the platform won’t meet your needs, please contact the BankSafe Support Center at (800) 216-4910.

Yes. The below video previews many features of the AARP BankSafe training, which is free. When you register your organization, you’ll be able to preview the entire training before you sign-up your employees. Please note that when provided the option between ‘Detailed Account’ and ‘Basic Account’, we recommend choosing ‘Detailed Account’.