Self-paced activities fit into the busy schedules of staff
Videos and activities build empathy and understanding of how to interact with older consumers
Interactive scenarios, games and quizzes enable staff to put their knowledge and skills to the test
AARP’s research connects the fight against exploitation to the impact on the financial industry
Five modules contain short, bite-sized exercises that teach staff how to spot suspected exploitation and steps to take to stop the money before it leaves the account
State-specific reporting requirements and resources, as well as tip sheets, are at staff’s fingertips
Managers and supervisors can monitor staff’s progress
Trained staff receive a certificate showcasing their new skills
Display the BankSafe Trained Seal on a highly-visible page of their website (e.g. homepage, news, honors)
Use the BankSafe Trained Seal in social media communications
Be recognized in an AARP news release
Have their organizations name showcased on AARP's website
Please see our AARP BankSafe Trained Seal Terms and Conditions for more information.
Abacus Federal Savings Bank
Abacus Wealth Factors LLC
All In Federal Credit Union
American Commerce Bank, N.A.
AmeriChoice Federal Credit Union
Anderson Griggs Investments
Approach Financial Inc
Aspire Community Federal Credit Union
BAC Community Bank
Bank of Eastern Oregon
Bay Port State Bank
Bellwether Community Credit Union
Better Banks
Black Swan Advisors LLC
Bragg Mutual Federal Credit Union
Brentwood Bank
Brightview Credit Union
BW Financial Planning
Cambridge Savings Bank
Cape Cod Five
CASE Credit Union
Catholic Vantage Financial
Chase Bank
Chief Financial Federal Credit Union
Chiropractic Federal Credit Union
Citizens Bank
Conscious Impact Financial Planning
Cornerstone Bank
County City Credit Union
DayMet Credit Union
Dedham Savings
Denver Community Credit Union
Dillon Financial Planning
Enrichment Federal Credit Union
Ent Credit Union
Family First CU
Fidelity Bank and Trust
Fidelity Federal Savings and Loan
First Bank of Highland Park
First Bank of Wyoming, a Division of Glacier Bank
First Farmers and Merchants Bank Pipestone
First National Bank of St. Ignace
First State Bank a Division of Glacier Bank
First State Bank of Red Wing
Fourth Capital
Freedom Federal Credit Union
Freedom Financial Planning Solutions LLC
Friend Bank
Fulbright Financial Consulting PA
Gamma Wealth Management
Harris County Federal Credit Union
Heartland State Bank
Holy Rosary Credit Union
Homefield Credit Union
Howland Capital Management LLC
HTG Investment Advisors Inc
Intandem Credit Union
Jersey Shore Financial Advisors LLC
Journey Federal Credit Union
Kennebunk Savings Bank
KJH Financial Services
Kopka Financial LLC
Main Street Bank
Maine Savings Federal Credit Union
Mallard Financial Partners Inc
Marquette Savings Bank
Members First Credit Union
MembersOwn Credit Union
Meridian Trust Federal Credit Union
Montana Credit Union
MyUSA Credit Union
Natco Credit Union
NBT Bank
Neighborhood National Bank
Northeast Community Credit Union
Northstar Financial Planning LLC
OFC Wealth Management
Parkside Credit Union
Pinal County Federal Credit Union
Quantum National Bank
Rayne Building & Loan Association
Retirement Council Inc
RIA Innovations
Romney Federal Credit Union
RTD Financial
Sage Rutty Company Inc
Service Credit Union
Service One Credit Union
Share Advantage Credit Union
Signal Financial Planning LLC
Sovita Credit Union
Spectra Federal Credit Union
St. Annes Credit Union of Fall River
State Street Bank
Sturdy Savings Bank
Suncoast Credit Union
Sweetwater Federal Credit Union
The Bank of Hemet
The First National Bank of Arenzville
Tongass Federal Credit Union
TorchLight Financial
Tower Federal Credit Union
Town & Country Bank
TRU FI Credit Union
United Bay Community Credit Union
United Midwest Savings Bank
United Savings Credit Union
Upward Credit Union
Vantage West Credit Union
Watson Planning
Watters Financial Services LLC
Waymaker Financial Planning
Western New York Federal Credit Union
Wexford Community Credit Union
The BankSafe training platform combines world-class content from AARP with a state-of-the-art online experience.
Designed specifically for the frontline staff, call center representatives, financial advisors, supervisors and risk management officers who are at the forefront of the fight against financial exploitation, BankSafe provides the best, most current and engaging training available to protect older consumers and empower the financial industry — namely your frontline staff.
If your question is not answered on this page and you need further assistance, please call the BankSafe Support Center at (800) 216-4910.
AARP developed the BankSafe training with input from over 2,000 bank, credit union, regulatory, legal, government, non-profit and law enforcement professionals. We’ve focused the training on empowering frontline staff with the skills and confidence to take action to prevent money from ever leaving the account. The result is a highly engaging online learning experience with interactive games, videos, real-life scenarios and state-specific resources. The BankSafe training:
- Builds understanding, empathy and motivation in the learner
- Goes beyond mere education with a series of exercises enabling staff to build their knowledge and skills through interactive scenarios, games and quizzes
- Includes content unique to the requirements, laws and resources in every state
- Connects the fight against financial exploitation to the impact to the financial industry
- Complements and expands on other trainings the employee may have taken
- Fits into the busy schedules of staff by enabling them to complete the one-hour training at their own pace
The BankSafe platform includes five modules, each with short, bite-sized education and training exercises, that employees can complete at their own pace or in one sitting. The five modules comprising the roughly one-hour training are organized to help employees:
- Learn about financial exploitation and its impact on both older Americans and your financial institution.
- Identify red flags for financial exploitation.
- Develop skills to ask the right questions and take the right actions when they suspect financial exploitation.
- Understand state-specific reporting requirements and available community resources.
- Practice and put newfound skills to the test.
You can get a glimpse of the modules and activities in action in the video below.
Yes. The BankSafe training platform includes administrative reporting tools that will allow you, and those you provide with administrator credentials, to see employee progress and performance. The reporting tools include printable, customized reports that you can use for internal purposes or for use in coordination with regulators. Registration options also allow for institutions to set up access to branch-specific reports.
AARP will present a personalized certificate to all employees that complete the BankSafe training course so that their peers and clients understand their commitment to stopping the exploitation of older adults.
All financial industry organizations participating in the BankSafe training are eligible to be considered to receive an “AARP BankSafe Trained” recognition seal. To qualify, institutions in good standing must have at least 80% of their frontline employees pass the BankSafe training and confirm that they have a policy in place to report financial exploitation.
Institutions who apply for and meet the requirements will be listed on AARP’s website and can request recognition materials for use by their organization.
All banks and credit unions and investment firms within the United States can have their staff trained through the BankSafe training platform at no cost.
Yes, there are three versions of the training available: one for banks, one for credit unions and one for investment firms. The core curriculum, features and look and feel are consistent between each. The examples provided, interactive scenarios, terminology and industry expert interviews are all specific to each type of institution.
The BankSafe training platform is a custom-developed learning management system that you and your staff can access through any up-to-date web browser. You can see a full overview of the technical requirements and recommendations for the training here.
Most financial organizations find that simply linking their staff to our platform meets their needs. We are currently exploring options for certain customized access methods. If you find the platform won’t meet your needs, please contact the BankSafe Support Center at (800) 216-4910.
Yes. The below video previews many features of the AARP BankSafe training, which is free. When you register your organization, you’ll be able to preview the entire training before you sign-up your employees. Please note that when provided the option between ‘Detailed Account’ and ‘Basic Account’, we recommend choosing ‘Detailed Account’.