Self-paced activities fit into the busy schedules of staff
Videos and activities build empathy and understanding of how to interact with older consumers
Interactive scenarios, games and quizzes enable staff to put their knowledge and skills to the test
AARP’s research connects the fight against exploitation to the impact on the financial industry
Five modules contain short, bite-sized exercises that teach staff how to spot suspected exploitation and steps to take to stop the money before it leaves the account
State-specific reporting requirements and resources, as well as tip sheets, are at staff’s fingertips
Managers and supervisors can monitor staff’s progress
Trained staff receive a certificate showcasing their new skills
Display the BankSafe Trained Seal on a highly-visible page of their website (e.g. homepage, news, honors)
Use the BankSafe Trained Seal in social media communications
Be recognized in an AARP news release
Have their organization's name showcased on AARP's website
Please see our AARP BankSafe Trained Seal Terms and Conditions for more information.
1st Mississippi Federal Credit Union
Abacus Federal Savings Bank
Abacus Wealth Factors LLC
ACPE Federal Credit Union
Affinity Credit Union
All In Federal Credit Union
Allegacy Federal Credit Union
American Commerce Bank, N.A.
America's Credit Union
AmeriChoice Federal Credit Union
Anderson Griggs Investments
Approach Financial Inc
Aspire Community Federal Credit Union
Availa Bank
BAC Community Bank
Bank of Eastern Oregon
Bank of Springfield
BASF Federal Credit Union
Bay Port State Bank
Bay Vanguard Bank
Bellwether Community Credit Union
Better Banks
Bragg Mutual Federal Credit Union
Cape Cod Five
CASE Credit Union
Chase Bank
Chelsea State Bank
Chief Financial Federal Credit Union
Cincinnati Federal
Citizens Bank
Commercial National Bank of Brady
Community West Credit Union
Conscious Impact Financial Planning
COPOCO Community Credit Union
Copper Basin FCU
Cornerstone Bank
Dedham Savings
Department of Commerce FCU
Downshift Financial
East Cambridge Savings Bank
Eastern Michigan Bank
Embassy Bank for the Lehigh Valley
Embers Credit Union
Enrichment Federal Credit Union
Farmers and Merchants National Bank
Fidelity Federal Savings and Loan
Firelands Federal Credit Union
First Bank Chicago
First Bank of Wyoming, a Division of Glacier Bank
First Farmers and Merchants State Bank of Grand Meadow
First National Bank and Trust Phillipsburg Kansas
First State Bank a Division of Glacier Bank
Freedom Credit Union
Freedom Federal Credit Union
Freedom Financial Planning Solutions LLC
Friend Bank
Georgia Banking Company
Glacier Hills Credit Union
Granite Credit Union
Great Erie Federal Credit Union
Greenville Federal Credit Union
Harris County Federal Credit Union
Hawaii Central Federal Credit Union
Hawaiian Financial Federal Credit Union
Heartland State Bank
Hilltop Bank
Holy Rosary Credit Union
Homefield Credit Union
Horicon Bank
Howland Capital Management
HTG Investment Advisors Inc
IH Mississippi Valley Credit Union
Illinois State Credit Union
Intandem Credit Union
KEB Hana Bank USA
Kennebunk Savings Bank
KJH Financial Services
Kopka Financial LLC
KS StateBank
Main Street Bank
Mallard Financial Partners Inc
Marquette Community Federal CU
Marquette Savings Bank
Members First Credit Union
MembersOwn Credit Union
Meridian Trust Federal Credit Union
Midwest Bank
Montana Credit Union
Natco Credit Union
NBT Bank
Nebraska Energy Federal Credit Union
Nevada Bank & Trust
New Cumberland Federal Credit Union
North Star Community Credit Union
Northeast Bank
Northstar Financial Planning LLC
Onomea Federal Credit Union
Ozarks Federal Savings and Loan Association
Parkside Credit Union
Peoples Credit Union
People’s Bank of Commerce
Pinal County Federal Credit Union
Piscataqua Savings Bank
Rayne Building & Loan Association
Retirement Council Inc
Rewey Asset Management
River Valley Credit Union
Romney Federal Credit Union
RTD Financial
Scenic Community Credit Union
Security Bank - Illinois
Share Advantage Credit Union
Southwest Montana Community Federal Credit Union
Spectra Federal Credit Union
Squam Lakes Financial Advisors LLC
State Street Bank
Sturdy Savings Bank
Synergy Wealthcare Solutions LLC
The Peoples Bank - Marion
The Village Bank
Tongass Federal Credit Union
Tower Federal Credit Union
Triangle Federal Credit Union
Tri-County Bank
United Bay Community Credit Union
United Midwest Savings Bank
United Savings Credit Union
Upward Credit Union
Vantage West Credit Union
Waymaker Financial Planning
Western New York Federal Credit Union
Wexford Community Credit Union
XML Financial Group
Zing Credit Union
Zuraw Financial Advisors
The BankSafe training platform combines world-class content from AARP with a state-of-the-art online experience.
Designed specifically for the frontline staff, call center representatives, financial advisors, supervisors and risk management officers who are at the forefront of the fight against financial exploitation, BankSafe provides the best, most current and engaging training available to protect older consumers and empower the financial industry — namely your frontline staff.
If your question is not answered on this page and you need further assistance, please call the BankSafe Support Center at (800) 216-4910.
AARP developed the BankSafe training with input from over 2,000 bank, credit union, regulatory, legal, government, non-profit and law enforcement professionals. We’ve focused the training on empowering frontline staff with the skills and confidence to take action to prevent money from ever leaving the account. The result is a highly engaging online learning experience with interactive games, videos, real-life scenarios and state-specific resources. The BankSafe training:
- Builds understanding, empathy and motivation in the learner
- Goes beyond mere education with a series of exercises enabling staff to build their knowledge and skills through interactive scenarios, games and quizzes
- Includes content unique to the requirements, laws and resources in every state
- Connects the fight against financial exploitation to the impact to the financial industry
- Complements and expands on other trainings the employee may have taken
- Fits into the busy schedules of staff by enabling them to complete the one-hour training at their own pace
The BankSafe platform includes five modules, each with short, bite-sized education and training exercises, that employees can complete at their own pace or in one sitting. The five modules comprising the roughly one-hour training are organized to help employees:
- Learn about financial exploitation and its impact on both older Americans and your financial institution.
- Identify red flags for financial exploitation.
- Develop skills to ask the right questions and take the right actions when they suspect financial exploitation.
- Understand state-specific reporting requirements and available community resources.
- Practice and put newfound skills to the test.
You can get a glimpse of the modules and activities in action in the video below.
Yes. The BankSafe training platform includes administrative reporting tools that will allow you, and those you provide with administrator credentials, to see employee progress and performance. The reporting tools include printable, customized reports that you can use for internal purposes or for use in coordination with regulators. Registration options also allow for institutions to set up access to branch-specific reports.
AARP will present a personalized certificate to all employees that complete the BankSafe training course so that their peers and clients understand their commitment to stopping the exploitation of older adults.
All financial industry organizations participating in the BankSafe training are eligible to be considered to receive an “AARP BankSafe Trained” recognition seal. To qualify, institutions in good standing must have at least 80% of their frontline employees pass the BankSafe training and confirm that they have a policy in place to report financial exploitation.
Institutions who apply for and meet the requirements will be listed on AARP’s website and can request recognition materials for use by their organization.
All banks and credit unions and investment firms within the United States can have their staff trained through the BankSafe training platform at no cost.
Yes, there are three versions of the training available: one for banks, one for credit unions and one for investment firms. The core curriculum, features and look and feel are consistent between each. The examples provided, interactive scenarios, terminology and industry expert interviews are all specific to each type of institution.
The BankSafe training platform is a custom-developed learning management system that you and your staff can access through any up-to-date web browser. You can see a full overview of the technical requirements and recommendations for the training here.
Most financial organizations find that simply linking their staff to our platform meets their needs. We are currently exploring options for certain customized access methods. If you find the platform won’t meet your needs, please contact the BankSafe Support Center at (800) 216-4910.
Yes. The below video previews many features of the AARP BankSafe training, which is free. When you register your organization, you’ll be able to preview the entire training before you sign-up your employees. Please note that when provided the option between ‘Detailed Account’ and ‘Basic Account’, we recommend choosing ‘Detailed Account’.