Skip to content
 

Age-Friendly Communities and COVID-19

A survey of towns, cities and counties in the AARP Network of Age-Friendly States and Communities

“COVID-19 has changed everything. There is no possible way it will not change the approach to our age-friendly work. The pandemic has underscored the need to address inequities, made us more conscious of the need to see congregate-living settings as community settings, and made us realize the need for a voice to be dedicated to combating ageism.”  

— A local leader responding to an AARP survey about the impact of COVID-19 on communities enrolled in the AARP Network of Age-Friendly States and Communities


Social distancing in New York City

Photo from iStock

Two women wear masks and social distance while sitting together in a New York City park. (Both the city and state of New York are members of the AARP Network of Age-Friendly States and Communities.)


Communities and COVID-19

The 8 Domains of Livability and COVID-19

AARP Livable Communities

Click on the image to learn more about how towns, cities and counties in the AARP Network of Age-Friendly States and Communities responded to COVID-19 during the spring and summer of 2020.

The COVID-19 pandemic has been a tragic, seismic event for the world, the United States and communities of all sizes throughout the nation. Local leaders, organizations and individuals have needed to pivot to protect their communities.

Given the disproportionate impact of COVID-19 on older adults, this sudden call to action has been acutely felt by communities enrolled in the AARP Network of Age-Friendly States and Communities. The nearly 500 member-communities, the leaders of which have committed to addressing the needs of older adults, took quick action.

In the early months of the pandemic, AARP learned that age-friendly communities focused their pandemic response efforts on three major issues:

  • ensuring access to information
  • ensuring access to food
  • keeping older adults engaged in civic and community life 

First-person narratives from local leaders describe these efforts, which range from innovative online programming, to the use of phone trees and new “friendly caller” programs, to the deployment of volunteers to collect and distribute essential food supplies. (See the "Communities and COVID-19" sidebar for links to those narratives.)

Community Voices

“For many communities, identifying the most isolated residents is always challenging. However, the pandemic has forced many people to seek out assistance and support who wouldn’t have done so in the past.”


“The pandemic has shown us how we need to improve communication systems so we can get critical information to all town residents.”


“After COVID and the nation’s response to the murder of George Floyd, it has never been more clear that our age-friendly action plan needs to adjust dramatically and ensure that a lens of equity is present throughout the plan.”

Age-friendly communities now recognize that the work to become a great place for people of all ages will be indelibly changed by the COVID-19 pandemic. Not only have underlying service gaps and needs been brought to the forefront, but the longer-term impact of changes in how communities operate are helping to redefine what an age-friendly community must include. 

The COVID-19 Questionnaire

An AARP survey of age-friendly network communities in July 2020 provided insights about the degree to which prior age-friendly efforts helped in the pandemic response — and about how COVID-19 is likely to impact a community's work going forward. (Charts based on the survey are posted at the end of this article.)

  • More than 50 percent of respondents believe the community's age-friendly efforts helped it be better prepared for responding to COVID-19 due to already-in-place partnerships, prior efforts to improve communications with older adults, earlier efforts to understand residents’ needs, and the presence of a volunteer network. 

  • The most urgent needs, said respondents, involved access to food and medicine (as well as health care and mental health care), access to information and the ability to keep older adults engaged. Most communities had already addressed such needs in its age-friendly action plan.

Community Voices

“The self-isolation recommendation as a way to protect against the virus has shown there’s a tremendous need for connections to recreation and nature. Access to the internet and technology has been a barrier for many older people during this time.”


“We've been largely reactive. We now need to take a more proactive approach. We’re lacking community-based partnerships. Businesses and organizations exist in silos. It’s time to change that.”


“Walkability, aging-in-place and communications infrastructure are higher priorities now than they were before.”

  • Other urgent needs included the safety of congregate senior living facilities (only 23 percent of communities cited existing work on this issue); preparing for emergencies and disasters (included in 47 percent of action plans); supporting local business and economic activity (42 percent of action plans); and addressing disparities and systemic inequalities (present in 47 percent of existing action plans).

  • Looking ahead to the post-COVID era, several areas emerged as needing attention. These include expanding access to work and volunteer opportunities (87 percent cited this as an urgent recovery need versus 71 percent during the response); ensuring access to adequate housing (87 percent versus 79 percent); and ensuring access to transportation and mobility (95 versus 88 percent).

  • Roughly two-third of respondents believe their community’s COVID-19 experience will change its age-friendly approach.

Given that the entities leading age-friendly initiatives — such as local governments, area agencies on aging, and metropolitan planning organizations — are well-positioned to implement policy and programmatic change, the lessons learned during COVID-19 have the potential to enhance the quality of life for people of all ages for years to come.

See the charts in the slideshow below for information about what kind of communities participated in the survey, what organizations or offices are leading the age-friendly work, and other details about the COVID-related responses of the age-friendly network's enrolled communities.

Survey conducted in July 2020 | Download the survey slides as a PDF

Danielle Arigoni is the director of AARP Livable Communities.


Stay Informed

The weekly, award-winning AARP Livable Communities e-Newsletter provides local leaders with information and inspiration for making their town, city or neighborhood more livable for older adults and people of all agesSubscribe today!