Skip to content

On Your Side

Ask Ron Burley

Ron Burley, who has championed consumer rights since his days as a local TV and CNN correspondent, writes the On Your Side column for AARP The Magazine. A pilot in his spare time, Ron is the author of Unscrewed: The Consumer’s Guide to Getting What You Paid For.

Ask Ron About a Problem

8 Years of Exposing Scams

Consumer protection advocate celebrates years of resolving scams, bad contracts, and more

Money for Nothing?

DirecTV customer service included a final bill to pay for TV service that never worked

Customer Service

Customer service people at work

7 Things You Should Never Say to Customer Service

What words or phrases will make a customer service rep your immediate enemy? Ron Burley has seven answers

Here are a few things to say to customer service or call center reps.

7 Things You Should Always Say to Customer Service

If you’ve had a bad experience with customer service, you know it’s easy to get angry. Here's a calmer way to resolve consumer issues

Refunds are the exception, not the norm, so here's how to protect yourself when your travel plans fall though

Illness Sinks a Cruise and Costs Thousands

When booking travel, protect your investment and possibly get your money back if an emergency occurs with these tips

Today's Hot Topics

View More

AARP In Your State

Visit the AARP state page for information about events, news and resources near you.