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Attitudes Toward Consumer Issues: A 2003 Survey of AARP Members in West Virginia

AARP Member Opinion Research

West Virginia AARP members are extremely concerned about the possibility of businesses misleading or taking advantage of consumers, identifying in particular telemarketers, pharmaceutical companies and payday lenders. Of those surveyed...

  • 36 percent say they believe they have been victims of a consumer swindle or fraud. Of these, 43 percent say they were contacted via telephone.
  • 71 percent support legislation to eliminate payday lenders.
  • 60 percent or more support consumer protection measures for those who use payday loans. These safeguards include requiring reasonable loan terms (83%), prominently displaying fees (82%), and limiting annual interest rates (66%).
  • 68 percent or more support each of four proposed consumer protection measures: considering the borrower's ability to repay (75%), limiting the number of up-front interest points charged (71%), requiring a minimum notice of foreclosure (70%), and prohibiting excessive pre-payment penalties (68%).
  • 68 percent or more rate the following as top or high priority concerns: Identity theft (85%), telemarketing (82%), payday loans (72%), home repairs (70%), and home financing (68%).

This mail survey of 1,125 AARP members in West Virginia was conducted by AARP from March through May 2003. For more information, contact the report's author, Erica Dinger, at 202-434-6176. (24 pages)

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