Alert
Close

Tell your senator to end the gridlock and renew the Older Americans Act now. Learn more

Highlights

Open
Military and Veterans Discount

Contests and
Sweeps

 

Free AARP E-Books

Protecting Yourself Online for Dummies

Here's the mini guide you need to steer through the hazards with confidence.

Learn More

FREE FUN!

AARP Games - Play Now!

             

AARP Staying Sharp: Keep Your Brain Healthy

News & Politics Forums

Share your opinions on news and current events that matter most to you.

Join the discussion »

AARP Auto Buying Program

MOST POPULAR

Viewed

Credit Disputes Made Easier

Barbara Ruel’s frustration with her credit card company ended with a change that could help thousands with disabilities.

Ruel, 71, who is vision- and hearing-impaired, had called HSBC Card Services to question a charge on her account. A customer service representative and others insisted they could not help her unless she completed a complaint form, which Ruel informed them she could not do because of her sight.

“I got to thinking of the people I knew who are disabled who would just go ahead and pay the charge,” Ruel says.

She decided to call the New York Attorney General’s Office, which reviewed HSBC’s policies regarding customers with disabilities and concluded that HSBC’s accommodations were “insufficient to guarantee full and equal access.”

The company has agreed to improve its accommodations to special-needs customers. Among the changes is to overhaul its website to ensure that vision- and hearing-impaired customers can dispute charges and receive service.

Topic Alerts

You can get weekly email alerts on the topics below. Just click “Follow.”

Manage Alerts

Processing

Please wait...

progress bar, please wait

Tell Us WhatYou Think

Please leave your comment below.

Advertisement

Discounts & Benefits

From companies that meet the high standards of service and quality set by AARP.

member benefit aarp financial service auto insurance

AARP® Auto Insurance Program from The Hartford offers members no-cost quotes.

membership benefit financial college aarp

Advice on saving for education from AARP® College Savings Solutions from TIAA-CREF.

AARP Credit card from Chase

Members can earn 3% cash back on purchases with the AARP® Credit Card from Chase.

Member Benefits

Join or renew today! Members receive exclusive member benefits & affect social change.

Rewards for Good

Your Points Balance:

Learn More

Earn points for completing free online activities designed to enrich your life.

Find more ways to earn points

Redeem your points to save on merchandise, travel, and more.

Find more ways to redeem points

Advertisement