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Consumer Advocate
Ron Burley
— Art Streiber
Ron Burley, who has championed consumer rights since his days as a local TV and CNN correspondent, writes the On Your Side column for AARP The Magazine. A pilot in his spare time, Ron is the author of Unscrewed: The Consumer's Guide to Getting What You Paid For.
The
Latest
On Your Side
5 Scams to Watch for in 2012
Get a list of the trickiest scams you're likely to encounter. read
On Your Side
Many Happy Returns
Follow these nine tips for the best way to return holiday gifts. read
On Your Side
When Online Payments Disappear
What to do when your online payment gets lost in cyberspace. read
On Your Side
Penny Auctions: Real or Ripoffs?
Learn how penny auctions work and why the items up for bid may not turn out to be bargains. read
On Your Side
Flip That House? Think Twice
Don't let the excitement of the moment cloud your good judgment. Read
Protect Yourself From Telemarketing Fraud
If you get a phone call that sounds too good to be true, it probably is. read
Consumer Complaint Checklist
Before you take action, make sure you can answer yes to these 4 questions. read
In The
Spotlight
On Your Side
Top 10 Most Common Consumer Complaints
The FTC says these offers and industries frustrate consumers and are ripe for rip-off artists. Here's how to protect yourself. Read
The 7 Things You Should Always Say to Customer Service
Sometimes a few words of praise can resolve your dispute with a company. read
7 Things You Should Never Say to Customer Service
Which words or phrases will make a customer service rep your enemy rather than your ally? read
There Is No Money for You in Nigeria
Email scams continue to swindle folks out of savings. read
Know When to Quit
When it comes to unsatisfactory customer service, pick your battles wisely. Sometimes it's not worth the dispute. read
A Raw Deal on a Sewer Line
Getting a second quote saves more than $3,000 on plumbing. read
When Free Trials Aren't Free
You can get hit with surprise bills — thanks to a dubious practice called "negative option marketing." read
On Your Side
A Different Kind of Housing Crisis
What to do when circumstances change and you can't buy or build that house. read
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