Over two-thirds (71%) of adults surveyed age 25-44 who reported having an older parent or older adult with a computer are contacted by that person for help with their computer or the Internet. In fact, of these, over three quarters (78%) are the first person their relative turns to for help, with nearly 50% saying they are contacted more than twice a month.
While some might expect frequent requests for technology support would be a burden, the survey proves otherwise as over 80% of those surveyed report that having their older relatives online has made a positive difference in their lives. In fact, several respondents reported that they enjoyed being able to help their parents and that this was a way that they could give back for all their parents had done.
Additional findings from the survey:
- 43% of the respondent's 50+ parents use instant messaging to keep in touch with their children
- email is used nearly as frequently with families who live closer geographically (94%) than those who live far apart (99%)
- 78% of respondents have taught computer use; 74% how to use email; 64% have helped set up a computer
- older grandchildren (52% of respondents with kids 18-24 years old and 48% of respondents with kids 11-17 years old) help their grandparents with the computer of the Internet
This online survey, of 534 25-44 year olds who reported having a parent or older relative that frequently uses a computer and contacts the younger adults for help, was conducted and the report prepared for AARP by WirthlinWorldwide.
Download Wired Generations (PDF; 72K). You will need Adobe Acrobat Reader to view the file.
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