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AARP Health Record FAQs

How to create a health profile and more

How much does it cost for me to use AARP Health Record?
Health Record is free to AARP members. To join AARP you must pay a membership fee.

How much information can I store in AARP Health Record?
You can enter as little or as much information as you would like. There are tabs for medications, health conditions, allergies, insurance providers and emergency contacts. And you can add different profiles for family members.

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Where is the information entered into AARP Health Record stored?
All the information you enter in Health Record is stored in your Microsoft HealthVault account. Microsoft HealthVault makes use of a range of technologies and procedures to protect your data from unauthorized access or use.

Can I share information in AARP Health Record with another person?
Yes. Within AARP Health Record, go to your “Home” tab and click “Share a Profile” to begin the sharing process. You’ll be prompted to sign in to HealthVault where you’ll select the information you’d like to share and send an email invitation to the person to whom you’d like to give access. The recipient will have to accept the invitation and log in to HealthVault to access your information.

Please note that your choices within HealthVault govern who can access or view your personal information.  So be careful about whom you give permission to see or access your information.

Can I delete my AARP Health Record?
Yes, at any time. Simply log in to your HealthVault account at healthvault.com and follow the steps to delete your account. This will remove all traces of your AARP Health Record as well, including profiles you’ve created within your Health Record for other people, such as a child, spouse or parent.

To delete a single profile within your AARP Health Record, see below.

How do I delete a profile from my AARP Health Record?
To delete a profile from Health Record, go to your “Home” tab and click “Delete Profile” next to the profile you’d like to delete. This will remove the profile from your “Home” tab, although not from your HealthVault account and any other tools and apps the profile may be connected to through HealthVault.

To delete the profile from HealthVault as well as your AARP Health Record — i.e. erase all information stored in that profile from HealthVault — sign in to your HealthVault account at healthvault.com and follow the steps for deleting a profile.

Can I create a health profile for another person?
Yes. Many family health managers create multiple profiles within their Health Record. For instance, after opening a Health Record with a profile for yourself, you might create additional profiles for your spouse, parent or other loved ones.

How do I add a new profile?
Go to your “Home” tab and click “Add a Profile.” This will bring you to HealthVault where you will create, or select, a profile to connect with Health Record. Once that’s done, the new profile will appear on your “Home” tab.

Can I transfer a profile I’ve created for a loved one over to the loved one?
Yes. First, ask your loved one to open a HealthVault account in his or her name. Once inside HealthVault, through the “Sharing” option, you can transfer ownership of the profile you created to your loved one's new account. Then, your loved one can determine the level of access (read, edit or custodial) you have to his or her profile.

Why don't I see the profile I added to AARP Health Record?
If you added a profile to Health Record but it doesn't appear on your Home tab, check to see if it exists in your HealthVault account. After signing in to HealthVault, click on "Switch User" in the blue navigation square in the upper left of the page. If the missing profile does not appear on the dropdown list, you did not successfully store the profile, so will need to return to Health Record to recreate it.

If, on the other hand, the missing profile does appear on the blue dropdown list, all you’ll need to do is link it back to Health Record.  

There are two ways to link an existing HealthVault profile to Health Record:

1.    From within Health Record, select the "Add a profile" option and enter information identical to that in the existing HealthVault profile. (To review that information, sign into HealthVault, navigate to the relevant profile by clicking on “Switch User” in the blue navigation square in the upper left. Then click on “Edit.”)

Then sign in to HealthVault and you should see a screen that says “We have found someone with that name in your HealthVault account,” with the correct HealthVault profile selected. Click on “Continue” and follow the remaining steps to link the profile back to Health Record.  

2.    From within HealthVault, navigate to the profile you'd like to link to Health Record using the "Switch User" dropdown in the blue navigation square in the upper left. Then search for the AARP Health Record app and follow the steps within HealthVault to link the profile back to Health Record.

Why have the profiles on my Home Tab disappeared?
When you add new profiles inside your Health Record, be sure that you sign into both AARP Health Record and Microsoft HealthVault with your own login and password information. If the profiles on your Home Tab disappear, you may have signed in to HealthVault using another name and password, which could have de-linked the two accounts. If this occurs, you can link the missing profiles back to your Health Record by following the steps in the question above.  

If I sign into AARP Health Record using Facebook Connect, will my private health information be automatically shared on Facebook?

No. You control who has access to the information you enter into Health Record or HealthVault.

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