AARP Jobs - What is WORLD CLASS?
By: Source: AARP.org Date Posted: 2003-11-19 11:58:00-05:00
AARP Jobs - What is WORLD CLASS?
AARP wants to be a world-class workplace with a world-class work force. What sort of workplace behaviors and values will help us realize that vision? We have captured them by using "WORLD CLASS" as an acronym:
Walk the Talk: We lead by example and model the behaviors consistent with a WORLD CLASS culture.
Open: We are open to ideas and freely share knowledge and information.
Recognize: We take the time to recognize, celebrate, and reward our successes and lessons learned.
Learn: We continually learn and apply new knowledge and skills to all that we do.
Decisive: We make and communicate timely, informed, and effective decisions and are willing to change and adapt, as needed.
Creative: We value and encourage innovation, creativity, and risk-taking.
Listen: We listen, trust, and respect one another's views and opinions.
Accountable: We hold ourselves accountable for using resources wisely and for the results we commit to achieving.
Service: We commit to providing valuable service to members and society.
Shared Responsibility: We share collective responsibility for AARP's success.
Examples of WORLD CLASS Behaviors
Walk the Talk
- Actively demonstrate commitment, integrity, and credibility in decisions and actions
- Lead by example
- Openly support the goals, vision, and values of the organization
- Can be approached easily
- Communicate openly and honestly with others
- Share knowledge, skills, and experience generously with others
- Welcome diverse thoughts, perspectives, and viewpoints
- Celebrate achievements and apply lessons learned from experiences
- Recognize and acknowledge that every person in the organization contributes to our success
- Reward teamwork as well as individual success
Learn
- Assist others to learn by offering coaching and feedback
- Build an environment in which learning is respected, encouraged, and applied
- Exhibit a commitment to continuous growth and improvement
Decisive
- Are willing to change our point of view
- Make decisions in a timely manner
- Seek appropriate input before making decisions
- Take the time to explain decisions and answer questions
Creative
- Convert new ideas and innovation into action
- Develop an environment that fosters and rewards creative, entrepreneurial thinking
- Encourage prudent risk-taking and have tolerance for honest mistakes
Listen
- Encourage others to voice dissenting opinions
- Keep lines of communication open by being approachable and open-minded
- Listen attentively to others and sincerely seek to understand
Accountable
- Accept personal accountability for results
- Deliver what we promise
- Find new ways to reduce costs and to use resources more efficiently
- Set clear goals and expectations for business results
Service
- Are clearly committed to making a positive difference in the lives of members
- Seek to be of service to others
- Take time to listen to AARP members, community members, and co-workers to identify ways to meet their needs
Shared Responsibility
- Act for the benefit of the organization, regardless of business unit or self-interest
- Collaborate with colleagues across the organization to achieve the greatest possible outcome
- Focus on alignment of work activities to support Dashboard goals
- Look holistically and seek integrated approaches to problem solving
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