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Your Child Is in Peril. But Is It Really Your Child on the Phone?

COVER STORY

AI SCAMS REACH NEW THREAT LEVELS

You may not even be able to trust your own eyes or ears

Photo illustration of AI prompt and generation screen with voice audio waves

The phone call came out of nowhere. At the other end was the unmistakable voice of her daughter: “Mom, I really messed up. Please help me.” Then a man came on the line who claimed to have kidnapped her daughter and demanded a ransom.

In another part of the world, a widow thought she had found love again—online. A woman had sent images and videos of herself, with talk of spending the rest of their lives together. First, though, she had to finish her job on an ocean-based oil rig and couldn’t afford to fly out to visit. The widow kept sending money until her bank told her it was a scam.

Neither of these scams are new. What’s new is the level of sophistication—thanks to artificial intelligence—that criminals use to create seemingly real voices or images. And the problem is about to get much worse.

AI used for fraudulent reasons has become so frequent that the FBI issued a warning in December cautioning the public to not automatically trust something that might seem real, even to our own eyes. The AI enhancements to these scams are hard to spot, even by experts.

“Before [2024], we hadn’t seen one decent AI scam,” says David McClellan, founder and CEO of Social Catfish. “There had been some tools you could download and have AI deepfake-ish type videos generated, but they were very fake and not believable. From March [2024], we’ve seen a huge surge in deepfakes.”

When it comes to the AI tools used to get that done, criminals tend to follow one of three paths:

1. VOICE DUPLICATION. Using a recording of someone’s voice that’s just a few seconds long, a crook can use AI to replicate that voice almost perfectly—often well enough to deceive a loved one. That makes this tool especially popular for those running a grandparent scam. “The way to prevent that is for every family to have a code word,” says Haywood Talcove, CEO of government business at LexisNexis Risk Solutions. Unless the code word is used, “hang up and then call your relative. I guarantee they’re not going to know what you’re talking about.”

2. PHONY PHOTOS. Not long ago, scammers would scour the internet to find random photos they could use as part of their scam. Now they rely on AI to generate hundreds of images to seemingly corroborate whatever tale they might use to get their hooks in victims. A recent survey found that 72 percent of Americans couldn’t tell the difference between an AI image and a real one—and the number of wrong guesses increased among older people.

3. VIDEO DEEPFAKES. As AI gets more advanced, it’s capable of creating not just more realistic still images, but also videos. These deepfake videos can be so convincing that some people might think they’re having a video call with a real person.

Keeping pace with the speed of this technology is challenging, even for experts.

“Realistically, even as soon as midyear, we may not be able to detect this stuff, because it’s getting that good,” McClellan says.

AARP Can Help Protect You From Fraud

AARP HAS PUT TOGETHER A DEDICATED TEAM OF FRAUD FIGHTERS AND VOLUNTEERS TO HELP PROTECT YOU FROM SCAMS. HERE ARE SOME OF OUR RESOURCES THAT YOU CAN USE

▶︎ Fraud Watch Network Our website (aarp.org/FraudWatchNetwork) offers tip sheets on the most common frauds today and a map where you can see what’s being reported in your area.

▶︎ AARP Fraud Watch Network Helpline This support line (877-908-3360) is free; trained specialists provide guidance on what to do next and how to avoid scams.

▶︎ Focus on cryptocurrency ATMs AARP has led a national effort to raise awareness on the methods criminals use to steal from victims. Our recent focus has been on cryptocurrency ATMs. As a result, 19 of AARP’s state offices are pushing for better protections from fraud involving ATMs.

▶︎ Victim support sessions An online program (aarp.org/FraudSupport) provides a safe place for people to address the emotional impact of fraud.

▶︎ Community education AARP holds events across the country, in person and virtually, many led by our thousands of passionate fraud-fighter volunteers. Find out more at states.aarp.org.

▶︎ The Perfect Scam Our award-winning podcast explores scams from the viewpoints of both victims and law enforcement. Find the lineup of episodes at aarp.org/ThePerfectScam.

▶︎ Be Protected AARP members save on identity theft and device protection plans from Norton. Go to aarp.org/norton-benefits.

To find out more about AARP’s efforts to fight fraud, click here.

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