by Mike Cuthbert, September 22, 2009
Dr. Mark Goulston shares nine rules and 12 techniques to grease the wheels of conversation and persuasion in his book, Just Listen: Discover the Secret to Getting Through to Absolutely Anyone.
From learning how to make a "power apology" to soothing chronic complainers, Dr. Goulston tells host Mike Cuthbert that getting what you want may be easier than you think.
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