Your coverage of the serial killer preying on the elderly in Texas was excellent, if infuriating. I had to keep putting the article down because I found it so upsetting. The level of apathy by police detectives and the medical examiner was breathtaking. The contempt the care homes seemed to have for their residents was stunning. My heart breaks for the families and friends of the victims. They have seen little justice or closure, while the institutions involved continue to operate, profit and—quite likely—harm those they have a duty to protect. We must do better.