So when Kathy, 66, heard AT&T was pushing for legislation last year that would let companies drop landlines without regulatory approval, she volunteered to help AARP fight it.
The legislation failed to pass in 2012 but is expected to be introduced again this year.
AT&T says a change in the law would create jobs and new investment and insists that customers with basic telephone service would not be abandoned.
But AARP and other consumer advocates disagree, saying the changes would make it too easy for AT&T to drop its least profitable customers — low-income, older people and those in rural areas — who often don't want or need expensive cable bundles or high-speed Internet.
Phones are essential
"It's a necessity for safety, for medical reasons and for peace of mind," he said.
Connecticut is one of at least 15 states that considered some form of telephone deregulation in 2012, according to the National Regulatory Research Institute.
Under current state law, telephone companies must provide affordable landline service unless they prove in hearings before the Public Utilities Regulatory Authority (PURA) that there is significant competition — meaning cell or Internet phone options are available.
The AT&T-backed bill would eliminate the hearings and allow telephone companies to terminate a competitive service by giving PURA 30 days' notice.
"We see no positive impact to consumers in promoting deregulation of telecom or cable industries," William L. Vallée Jr., state broadband policy coordinator for the Office of Consumer Counsel, which advocates for state ratepayers, said in an email.
"We are particularly concerned about attempts to circumvent the telephone company's obligation to provide telephone service to Connecticut residents."
AT&T Connecticut spokesman Chuck Coursey denied the bill would hurt consumers, saying nothing in it "would have changed any existing protections for consumers or permit companies to terminate landline service.
"States across the country have enacted reforms such as those proposed here and their economies and consumers have benefited," he said in an email.
He said what's known as "plain old telephone service" (POTS) is a "noncompetitive" service and would still be regulated under the bill.
But Vallée said those with POTS — a telephone with no additional services such as call waiting, long distance or caller ID — represent a small number of landline owners.
He said the majority of the state's landlines are "competitive" and would be vulnerable.