Key findings from a national telephone survey of 6,809 age 50+ consumers. The respondents' experiences with the purchase of burial plots, goods, and services at both for-profit and not-for-profit cemeteries reveal marketplace practices harmful to consumers. For example, 39% of purchasers of burial plots and 28% of those buying burial goods and services were not given written price lists up-front. The study also covers shopping for cemeteries, purchasing grave liners and burial vaults, and consumer attitudes toward regulating cemeteries.
Interviews dealing with consumers' personal experiences between November 1998 and July 2000 were conducted by International Communications Research (ICR) from May 5 through July 3, 2000. The data was analyzed and the report written by Rachelle Cummins of AARP's Knowledge Management Group. (25 pages)