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2014 AARP Survey of Puerto Rico Residents Age 25 and Older on Electric Utilities

Puerto Rico residents strongly support having a consumer advocate office to fairly represent the interests of residential electric utility customers.

  • Over four in five (83%) Puerto Rico residents age 25 and older are concerned about the rising costs of electricity in their homes and almost as many (78%) believe their elected officials are not doing enough to lower these costs.
  • More than four in five (82%) Puerto Rico residents age 25 and older do not believe their interests are fairly represented and taken into consideration when electric rate increases are set by the Puerto Rico Electric Power Authority (PREPA).  
  • More than half (54%) of Puerto Rico residents age 25 and older say they are not aware of the current energy reform legislation that would make PREPA more accountable to the public, diversify energy resources and create a new regulatory agency to oversee electric rates.  
  • Most (86%) Puerto Rico residents age 25 and older support including a residential utility consumer advocate office as part of any energy reform that is adopted in Puerto Rico and the majority (54%) supports using a portion of monthly electricity fees paid by residential customers to fund this office.

This AARP telephone survey on electric utilities was conducted among Puerto Rico residents age 25 and older.  The survey was fielded from February 10th to 18th, 2014 and a total of 700 interviews were completed. For more information, contact Joanne Binette at